Dozenspins Casino - general discussion (page 2)

You initially said that:

"I have not received a single response from any "author and guarantor"

Now you're saying:

As for contacting the "data team" what would I send to them ? Guru has all the info they need in their complaint system

You can't expect response from our data team if you don't contact them. I hope it's clear.

When it comes to your presence on this forum, it's you who doesn't understand how this forum works. You spammed the forum with 9 identical posts, which would normally lead to a permanent ban on other forum platforms.

We didn't ban your account only because we believed that even though you broke the rules, you may really need our help with the casino and banning your account would close this option for you.

Anyway, since you say you're more concerned about what other players see here than our opinion, I can leave this discussion open for anyone who'd like to join it, but if you repeat once again that Casino Guru promotes this group (which is a lie), I'll personally ban your account and access to this forum permanently.

We always try to help players who are interested in it and we do this mainly through the complaints section. If you refuse submitting the complaint, it's your personal choice, but don't claim we're on the casino's side without even giving us the chance of looking into the case in more detail.

Hi Daniel,

I have been more than cordial with my posts here and my only goal is to provide my experience for potential players to show how many issues there are with Altacore NV casinos.

You can look at my profile and see I posted a review of IWild and posted on the general discussion page. The only reason I’m on Dozenspins general discussion was I used an example with link of complaint regarding preditory bonus terms.

Posting on each of the Altacore NV casinos is certainly not spamming. How do you suppose players will know about issues regarding the group as a whole?

I think it’s sort of odd that you would threaten me with a ban if I mention promotion of a casino group.

Could you explain why IWild shows up as the #1 Recommended casino for Canada when it has a 8.5 rating on Guru and a bad customer rating?

Hi Daniel,

I would also like to call out your circular logic on :

You initially said that:

"I have not received a single response from any "author and guarantor"

Now you're saying:

As for contacting the "data team" what would I send to them ? Guru has all the info they need in their complaint system

You can't expect response from our data team if you don't contact them. I hope it's clear.

How does this statement from you square? You are telling me I can’t expect a response if I don’t contact them even though I have contacted them and got no answer multiple times. That makes a ton of sense.🤦‍♂️

So to clarify further, if I were to post on a different casino forum like say IWild with what I said here that would be spamming? Um Ok

That might be just a misunderstanding. I understood that you didn't contact us (the data team) regarding your insights about the casino while you expected to get a reply from us...

So to clarify further, if I were to post on a different casino forum like say IWild with what I said here that would be spamming? Um Ok

If you have an issue with one specific casino then discuss it in the relevant thread related to the casino. If you have an issue with the entire group, then just create a special thread dedicated to the group.

The problem is that when you discuss basically the same thing in various threads, then the context is completely lost and the readers are lost as well since the evidence, arguments or information are spread across multiple threads.

When it comes to your question why the iWild is recommended in Canada...See? We're just discussing iWild in a thread about the Dozenspins casino...that's just wrong, but I'll reply to it. The recommended casinos differ per country so players from different countries will probably see different lists of the TOP casinos.

First of all, user reviews have zero impact on the casino's safety index rating. In short, the safety index should reflect the probability of not being paid in case you fairly win. The casino doesn't only have the rating of 8.5, but they even earned the Casino Guru Fair Badge. Casinos get this badge if they agree to follow a certain set of rules given by the Casino Guru. Once again, the rules are focused on players protection.

When you look at their complaints section, you'll realize they don't have a single unresolved complaint. That means that whenever a player had and issue there and we agreed that the player would deserve to be treated better or the player is simply right, the casino was willing to discuss it and resolve it successfully with the player (in 100% of cases). That's a sign for us that players can feel safe there, because whenever they'll face any injustice there, the casino is willing to listen and resolve it.

Once again, I'd like to highlight the fact we're discussing iWild here, you posted the screenshot of iWild into the the discussion while the thread is about a different casino. That means anyone who'll be looking for more info about iWild won't probably find it here anyways 😕

Scam. They block accounts and do not withdraw money. They don't say what the reason is. You can't learn anything in the chat. They do not respond to e-mails. All casinos from this owner do this.

Hello. I am sorry you feel this way. Could you please describe what exactly the issue is, would that be possible? 🙏 Are you referring to your own experience in this casino? Also when was actually the last time you were in contact with their support, if any, please? Will wait for your reply.

Hello. Dozenspins Casino and other casinos of this owner Altacore N. V. use such practices. For winning people, they close their accounts and confiscate their money, claiming that the rules have been broken. I have been playing for over 20 years and this is only the second time I have been accused of breaking the rules. The second time was unfounded. The first time, the casino admitted its mistake and paid out the money. Dozenspins casino doesn't even want to return the deposit. A friend of mine had an identical problem at BurningBet Casino, owned by the same owner. There is no contact with support. They wrote an e-mail that I had broken the regulations and were closing my account, and this was a final decision. Since yesterday, they have not answered my questions why and on what basis they say so.

Hello and thank you for your reply. Now I can understand your frustration a little bit better, even though the situation is not that clear to me.🤷‍♀️ You have stated that: "Dozenspins casino doesn't even want to return the deposit." Could you be more specific, please, what actually happened that you wanted your deposit back?

And also, have you had any successful withdrawal at this casino before, or was this your first attempt? When exactly have you asked for the withdrawal? 🤔

Be here waiting for your answer.

I believe that if I was deprived of my winnings, I should get back the money I deposited into the casino. Yes, this was the first withdrawal attempt. During the chat, I asked how long they take to process payments. I received a reply within 24 hours of account verification. My account was verified. After 5 minutes, the account was blocked. I received information that it was closed and all winnings were canceled.

I see, so why do you think you should get any refunds? To me, it seems like you didn't pass some sort of additional verification or check.

Can you tell which role or rules you breached, for instance? That should provide some clues, meaning you got an explanation.

Let me know, please 🙏

I don't really care what you think. The account was fully verified. They should refund my deposit because I didn't lose it. I was beating them from the beginning and then all my winnings were canceled. This all took two days. When they noticed that I was making money, they closed my account.

It would be good if you also answered the question. Did you give any explanation why you did not go through the additional verification and why your account was closed and your winnings were taken away ? 

What additional verification are you looking for? My account was verified, according to support it had no restrictions. The reason they closed the account is because I was winning and wanted to withdraw the money. How many times do I have to write that this is not the first time that casinos owned by Altacore N.V. do this.

Frankly, for that, you need to ask someone from the casino. As far as I can tell, casinos prefer to investigate first, though.

If you are not aware of anything you might have done wrong, I would not panic just yet.

I still can't figure out why you believe you should be refunded. Can you explain, please?

For me, it's it's really difficult to comprehend such sentences:

"They should refund my deposit because I didn't lose it."