User Profile | Casino Guru

Senior Apprentice

Poland

Betx101 Casino

2 months ago

My account was blocked. It happened a few minutes after I requested a withdrawal. The reason for the blocking was a provision in the regulations stating that there are restrictions on my country. There is indeed such a provision and I overlooked it. However, until now in other casinos when trying to create an account such a notification would pop up. In this case, the casino allowed me to create an account, make a deposit and use the services it offers. I understand that I broke the regulations, the winnings are lost, but I believe that in this case my deposit should be returned. Unfortunately, contact with the customer service office is difficult. They do not reply to emails and you can't find out anything on the chat.

Jettbet Casino

4 months ago

My account was closed by the administration. The amount I had on it, about 2750 euros, was taken away. No reason was given for the closure. Live chat told me to write an email to support. Unfortunately, they do not reply. For a long time, everything was fine. Withdrawals went through without a problem.

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Azael

Senior Apprentice

Poland

Crypto Games Casino

6 months ago

I'm waiting for my payment for 10 days. Customer service keeps repeating that it will be processed as soon as possible.

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Azael

Senior Apprentice

Poland

Lamabet Casino

6 months ago

Endless problems with withdrawing funds. Long wait and then the payment is rejected. After asking for the reasons, they say it's a technical error and to try again. After another attempt, the same situation. And it's the same thing over and over again.

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Lamabet Casino

2 months ago

Dear Azael,

Thank you for your feedback and we apologize for the difficulties you encountered with your withdrawal. We fully understand how important a smooth and fast withdrawal process is and we sincerely regret that you had to face this issue.

We would like to clarify that all withdrawal requests are processed on a first-come, first-served basis to ensure fairness to all our players. Waiting times can vary depending on the system load and sometimes it can also be affected by technical glitches that may occur on the part of payment providers. This is not always within our platform's control, but we do our best to minimize any delays and ensure that such issues are resolved as quickly as possible.

We sincerely apologize for this inconvenience and appreciate your patience. Our team is always ready to help if you have any further questions or difficulties with your payments. You can contact support at any time at support@lamabet.com, and we will do our best to rectify the situation and improve your experience with our platform.

Thank you for your understanding, and we hope you will give us another opportunity to rectify your impression.

Best regards,
LamaBet Support Team

Azael

Senior Apprentice

Poland

CitoBet Casino

8 months ago

They blocked the account right after opening it. The money is gone. Difficult to contact via chat and e-mail. I didn't do anything wrong but they say otherwise. They paste the same formula to everyone saying they broke the rules. This is a lie on their part. I do not recommend playing in this casino.