CitoBet Casino Review

The player from Brazil had made a withdrawal request on December 20th that was yet to be approved. His verified account had gone through another unexpected verification process and had subsequently been blocked without a provided reason. The player had clarified that he played sports betting games and had submitted all the required documents for verification. Despite this, the casino had delayed his withdrawal and blocked his account. We had reached out to the casino for further information but unfortunately, we had to reject the complaint due to our limited capacity to handle issues related to sports betting.

The player from Brazil had experienced a technical issue with the game Green Chilli 2, which had frozen during special rounds. He had reported this issue through chat and email, but it had remained unresolved. After he submitted evidence of the error, including screenshots and videos, we confirmed that his account balance had not been affected by this issue. However, we explained that potential winnings were determined by luck and chance, and we could not request the casino to pay any winnings. We informed him that no unjust action had been taken by the casino and, regretfully, we couldn't assist him further with this complaint. We had suggested trying a different game or platform to play on.

The player from the United Kingdom requested a withdrawal back in March. Unfortunately, she has not received her winnings yet. The player confirmed receipt of the payment, so we closed this complaint as resolved.

The player from Poland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.