DelOro Casino - general discussion (page 3)

Hello, I think these are pretty big fees. Do they depend on how much you withdraw or are they the same for every withdrawal ? 

I think if they are that high you can file a complaint with us and we will try to help you. You can do so here on this link.

Are you in ? 

SBGOK

Foundation Thursday Advice Online Games is founded for gamblers who are disadvantaged by online casinos licensed on Curaçao. Cramm has begun to take up the foundation against online casinos that refuse to pay out customers.

all curacao license are not legitimit acording to curacao court!!

A claim has been filed against the gambling company that operates the online casino, but the master license holder is also directly involved in the case. The master license holder is responsible for the actions of its sublicensees, SBGOK states. This ensures that the master license holder is responsible can be held if an online casino does not pay its players, the judge previously ruled. The master licensees in question are Cyberluck and Gaming Services Provider. 1xBet must pay $ 255,000 Cyberluck was held responsible by the judge for the online casinos Betmaster, 1XBet, and GoldWin Casino. The latter recently received a fine of millions from the Gaming Authority for illegally offering games of chance to Dutch players. In the lawsuits, the SBGOK demanded money back from the aforementioned casinos on behalf of players. The foundation claimed € 27,935 from BetMaster.com, an amount of €66,400 from GoldWin's parent company GDL Group, and $255,000 from 1XBet. The SBGOK was right in all three lawsuits. In one of the lawsuits, the opposing party, Cyberluck and the GDL Group of GoldWin, had a striking argument. According to them, the deed of assignment, with which the player transfers his claim to the SBGOK, was not valid The player allegedly indicated on the deed of assignment that he came from Vienna. According to GoldWin, this was not correct, because the player had entered in his player account that he came from Vienna. The judge explained to the gambling company that it was the same city. and the defense rejected. Unclear what amount must be paid. SBGOK's last lawsuit that was published was a case against Galaxy Group Limited, the parent company of BetJoe.com, and master license holder Gaming Services Provider. A Croatian gambler said he still owed € 11,194.30 in his account when the online casino closed its doors. The SBGOK was able to demonstrate this during the lawsuits with the help of a screenshot of the website. However, the online casino came with different information, because according to the gambling company it was only € 2,057. To demonstrate this, the online casino had a statement with the player's deposits and withdrawals. However, the total was not clearly legible, as can be read in the ruling. That the online casino, or master license holder Gaming Services Provider , the player must pay is certain. However, the judge could not clarify what amount must be paid. The online casino has therefore been asked to provide an overview of the Croat's account history: "The case is referred to the following call a docket hearing at which GSP must submit a true overview of the progress of the player's account, which shows the final balance of his account at the casino. SBGOK will then be able to comment on this in a response document. After that, the case is ready for a final judgment. " Judge in the case of SBGOK against Galaxy Group and Gaming Services Provider. Online casino continued after sublicense withdrawal. The last court case that was published is a case between an American gambler and Gaming Services Provider. The American claims an amount of $ 123,000 from the gambling site Topbet .eu. This online casino was in possession of a Curaçao sublicense until August 2018 and that is why GSP was also taken to court. The player had won an amount of $ 123,000 at the online casino, but was not paid out. However, GSP refused to pay for the costs, because the online casino no longer had a sublicense when the winnings were made in 2020. According to the player, however, it was also said at that time that games of chance were offered under a Curaçao license. According to the The judge should have ensured that GSP, even after revoking the sublicence, had to ensure that TopBet's parent company, Orient, adhered to the rules. The company did not do this sufficiently, the judge ruled: "GSP should also have ensured - or at least ensure that Orient did so – that players were informed that 'their' casino (whether or not) was being continued under a different license and a different jurisdiction. Undoubtedly, such a continuation led to the applicability of other general conditions on the agreements with players, and they should also have been informed about this. Because GSP failed to do all this, as it were 'pulled the plug' without aftercare, [plaintiff] could (continue to) be under the assumption that it Orient casino where he played was protected by the supervision of the license holder, to be sanctioned if necessary by the country of Curaçao."Quote from ruling.The player must therefore be paid the claimed $ 123,000 from the gambling company. In addition, the master licensee is also liable here, despite GSP's claims that TopBet no longer had a sublicense in 2020. The master licensee was unable to prove this.

We are not a bunch of lawyers; we aim to support fairness. Thus, I recommend you find another forum focused on legal cases. Do you understand my point? We won't be discussing legal matters here with you.

No more.

I think you are far too close to making things up. How could you say all good Trust Pilot reviews are not honest? How can you prove the casino made up a check mark to confuse you or use it to its advantage? Those are just your opinions. I have known you for quite some time to be able to say that you pathologically need to create a steer.

Sadly, your posts are missing a point or a certainty. They have no value for the community; you are just making the show again.

Take this as the final warning.

Stop accusing the world around you blindly, it is quite offensive, and we do not want such an unfriendly attitude here. Keep it up to your display of complaints, or your access to this forum will be restricted once and for all!

I hope we are clear now.

I had my account closed for gambling addiction and clearly mentioned in chat & official email. After they tried to give some promotion and I said my account is closed, they kept me on chat and checked my account then reopened again. I have all screenshots and dates. I have lost 😞 to many deposits.

Dear Alprince2001,

We appreciate you coming forward and expressing your thoughts about you losing too many deposits. You have been a valued member in our community for quite some time and we will never, ever, reopen an account unless being instructed to by the owner of the account once they feel like they are ready to reopen the account. We have a special deal with you regarding your deposits and cashback which is unlike any deal that is available with us or can be found with any other casino.

We would like to note that it is a casino and while you can lose, you can also win a lot of money. Your account has been up at a given time.

What we try to do is foster an engaging community with our website, great customer support, and swift payment methods. We have members internationally and we follow responsible gaming guidelines for the sole reason that we sympathize and understand that it can be a real issue that is hard to control. Although it might be hard to believe, we are humans on our side as well and we understand there can be struggles.

Your account has deposits yesterday, the day before, and many days previously and have been granted many bonuses as well throughout your every deposit. There has been no mention recently to the customer support team about account closure so it is impossible to know if a user is feeling some sort of way.

We create a warm community and relationship in order for you to be able to express the challenges that you may be facing and we encourage you and our members to always reach out and let us know.

If you have further questions or concerns please do not hesitate to reach out because as you know we have a live support that is here 24/7 and are extremely well equipped to handle every sort of scenario.

Best regards,

Del Oro Casino and Sportsbook Management

Self-Exclusion Policy @ your casino (Deloro casino)

Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for your own protection. 

During Self Exclusion you are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of your original account. 

Once a self-exclusion has been applied to your account, it will remain in place until the request time has finished. It cannot be reversed or decreased for any reason. Permanent self-exclusions will remain closed indefinitely. We will use all reasonable endeavors to ensure compliance with our responsible gambling self-exclusion policy. However, you acknowledge that we will not be responsible or liable if you attempt to open a new account or succeed in doing so. In addition, we will not be held liable or accountable if you continue to deposit and wager using additional accounts that were previously undisclosed. Any future wagers, reward funds, and entries in any promotions during a self-exclusion period will be forfeited, and no stakes or winnings will be returned. These cannot be reinstated if the account is reopened after the self-exclusion period.

Once again, during your selected self-exclusion period, it is important that you do not attempt to deposit or place any wagers on any accounts from which you have requested to be excluded. Additionally, opening new accounts during a self-exclusion period, or permanently if you have selected a permanent self-exclusion, is strictly prohibited. If you do manage to open a new account during a self-exclusion period, we will make every effort to detect and close the account as soon as possible. While we take reasonable steps to prevent gambling on our products.

Hello, I dont know why, but I couldt edit my post.

I would say:

Cheapest casino ever. You have to deposit a lot to get your welcome bonus, you only get 30 fs even If I had to deposit 700 euro I get back 53 euro back as welcome offer and nothing else for welcome offer...

UPDATE and RESPONSE

My internet speed is good, only DelOro casino site is slow, because they r cheapest casino, cant buy good servers.

Support doesnt read what I type to them, you can clearly see it in the response, that they do bad job at reading and understanding. It feels like talking to a wall with them. 

Also they lied to me saying that there casino is over 10 years old in chat, they lunched there site in July 2023. So they also lie to you.

For each country they have set limits on games that you can play, in the end it only like 1000 games at best, not 3000 what they claim. Again they lie.

There are way more generous casinos out there than what they will offer you guys, this casino is the cheapest that I have ever seen in over 10 years I have played online casino.

I closed my account, but they still bombard you with messages afterward and still has no shame offering me cheap deals.

Dear Ahmed, 

Thank you for your information. The screenshots you provide show that when you requested account closure we closed the account. This shows we follow responsible gaming. 

The reason your account was reopened was not because we wanted to do so but because you asked multiple times to reopen it. 

You were betting happily, depositing happily, and chatting with our live support happily. We have screenshots of every single message and image sent, post your request for account closure. 

We will not attach the screenshots to preserve privacy of your part but after seeing the screenshots you would agree that it was not our decision to open the account and you wanted to reopen it. 

In addition to reopening, you requested multiple bonuses, free spins, cashback, and the use of other forms of payment methods. 

We understand that gambling addiction can be a problem but if you would have won money, this discussion would never happen. It is unfair to us that 10 days after your request to reopen your account was made, you then request money back. 

This would be equivalent if you won and we blocked your withdrawal because of the request you decided to overturn 10 days previously. We would never do this.

While we are human and do care about protecting our players, it is not only the casino’s responsibility to practice responsible gaming but it is also on the player themselves which we offer resources to speak to and get the help that one might need if it becomes uncontrollable. 

We know our live support had a really nice time getting to know you and really enjoyed speaking with you. We hope everything goes well with you and your future and hope that these losses are not causing a severe impact to you.

If you would like to discuss further offline where we can share screenshots of our chat with you we can do so at support@delorocasino.com. We do not wish to publicize these images online.

Best regards,

Del Oro Casino and Sportsbook Team

Dear [Casino Support],

I appreciate your response. While I did request the reopening of my account, it's crucial to highlight that responsible gaming practices should take precedence. Your policy, as stated, emphasizes the responsibility of both the casino and the player. Despite my request, the casino should have adhered to its own policy regarding reopening accounts, especially considering the previously identified gambling addiction. This measure is crucial to support players' well-being and uphold responsible gaming standards.

i have already sent you email.

I have been following them for many months since they were on maintenence, and when they started operating, I was happy to play.

Customer service was very polite and resolved all my problems instantly, deposits and withdrawal was very smooth and easy..

But when I started winning, everything changed. They limited my account and blocked me from making withdrawal.

Even the sweet customer service now refer me to the support email for complaint. The customer support email never responded to my mails. They blocked me from the live chat, I can only chat them with VPN.

I understand that many bookies don't want bettors with winning strategy, but stealing my money is not part of the deal. If you don't want me, pay me and block me.

I have my balance of 1,196k usdt still stuck on the site which I'm unable to withdraw.

The customer care said they are still reviewing my account, but as it stands, for more than 2 months, no mail, no reply, no message.

Seems they have decided to steal my money.

Deloro casino have now blocked my account, refusing to pay my 1,296 usdt balance.

They said I violated their rules, and made mention of Stake, Roobet and BC.game as their partners whom I have had an account with and whom also I have violated their terms..

It is funny to note that non of those 3 bookies ever blocked my account nor owed me a penny. I still maintain an active account with all of them, I'm only limited on maximum stake..

To show the length Deloro would go to steal your money, they turned the table around stating that I'm the one owing them instead..

This is nothing but a SCAM COMPANY..

Dear Donrexee,

The most important thing to address is that you made total deposits of $2099 and you withdrew $2456, so at the end of the day you ended up winning $357 unlawfully and against the terms of use of our Sportsbook.

We believe that it should say something if your account has been limited or blocked on other sportsbooks as well. It means that you are violating the terms of their sportsbooks as well. It is not just small sportsbooks that have limited you but actually very large ones. This means that of all the millions of users they have your account was flagged immediately.

The money that you have earned in our sportsbook is not rightfully won because it was won while betting on weak lines and abusing the sportsbook.

People do have strategies and people do love sports, but this is different, as bets from people betting on value only or arbitrage aren't made for enjoyment but rather abuse.

Going from sportsbook to sportsbook getting limited and blocked multiple times should be a tell that you are not doing something right.

You may not defame us as we are a very loved international casino and sportsbook by many. We have instant pay ins and instant payouts as you saw when you withdrew $2456 with no issues. We have an incredible support team which you have mentioned as well.

Although all of this, when someone violates our terms of use and tries to abuse our sportsbook, we may not accept this type of behavior. We cater to the entire world so it is crucial that we protect ourselves as well as protecting the rest of our gambling community.

It seems clever that there is no mention of the sportsbook as well in your message. If you want to play in the casino, you may do so by all means, but you are blocked from our sportsbook indefinitely.

We wish you all the best in finding another sportsbook but with this "strategy" you know that this is not the first nor the last company that you will go through this experience with.

Have a nice weekend 🙂

Kind regards,

Del Oro Casino and Sportsbook Team

You made mention of 3 reputable companies.. Unfortunately your casino does not come close to any of them.

Limitation of account is normal for soft bookies when a customer is winning no matter the strategy, but blocking accounts and stealing the money in it, is something a SCAM bookie would do..

In this case, you fall into the category of the scam bookies.

It will interest you to know that non of those bookies you mentioned every blocked nor stole my money, so what's your point??

If you claim to be fair and reputable, you should do the same. Give me the limits but don't touch my balance just like a reputable bookie would do..

"" "" People do have strategies and people do love sports, but this is different, as bets from people betting on value only or arbitrage aren't made for enjoyment but rather abuse."" "

You are just a greedy and selfish company by making this statement. Companies like Pinnacle, bookmaker etc are sticking it to your face that the only reason you block winners is because of GREED. They will never block anyone who wins, no matter the strategy, and you are here whinning like a baby because your customer beat you with little winnings.

You must be ashamed to call your customer's winning on your site UNLAWFUL..

Did they hack your platform?NO

Did they manipulate the outcome of the real game played?? NO

If you say a customer bet on a WEAK LINE, may I ask who provided the WEAK LINES? You did..

Maybe you should classify all your odds as WEAK and STRONG lines, so customers will know which one to bet on, to avoid UNKNOWINGLY betting on your WEAK LINES..

This is like a man who brought a sick and healthy Goat to the market, and when a customer choose to buy the Healthy Goat, he started complaining..

If you know your platform have WEAK lines, why don't you deal with it, instead of complaining and stealing their winnings, calling it UNLAWFUL..

That's pathetic.

May I also make it clear that there is nothing like UNLAWFUL winning. You provided the odds, you accepted the stake, And you settled the outcome. And you dare call the winning UNLAWFUL.

If my winning is unlawful, then you that provided the avenue for it are UNLAWFUL..

Dear Donrexee,

We appreciate your engagement with our sportsbook and value your feedback. However, we feel the need to address some concerns regarding your betting patterns and remind you of our Terms of Use.

While we certainly welcome users to win and celebrate their successes on our platform, it is crucial to maintain fair and responsible gaming practices. We want to clarify that we provide competitive lines for our users, and we take pride in having many winners daily.

However, we have observed a consistent and targeted focus on exploiting shifting lines in your betting activity. Such a pattern, when identified, goes against the principles of fair play and healthy competition that we aim to uphold. We must emphasize that intentionally targeting shifting lines with the sole purpose of taking advantage of them is not in line with our Terms of Use.

Our platform's terms explicitly prohibit this type of betting behavior, as it undermines the integrity of our sportsbook. We have a responsibility to ensure a fair and enjoyable experience for all users, and consistently exploiting shifting lines disrupts this balance.

It has come to our attention that you have previously faced similar complaints with other sportsbooks for similar betting practices. We take these matters seriously, and it is crucial to understand that such patterns are not conducive to maintaining a positive gaming environment.

Your comparison to a marketplace scenario involving a sick and healthy goat is appreciated, but it's essential to note that our platform does not condone exploiting perceived weaknesses in our lines to gain an unfair advantage.

We do not accuse you of hacking our platform or manipulating game outcomes. However, we expect our users to engage in fair and lawful betting practices. If you have concerns about the strength of our lines, we encourage you to bring them to our attention so that we can address them appropriately.

Our commitment is to provide a fair, secure, and enjoyable gaming experience for all users. We request your cooperation in adhering to our Terms of Use to maintain the integrity of our sportsbook.

Thank you for your understanding and cooperation.

Sincerely,

Del Oro Casino and Sportsbook Team

As I mentioned, non of those bookies you used as reference have ever blocked me or stolen my money.. I still have a very active account in them.. So why do you use them as reference yet unlike them, you stole my money.. You are an simply a scam..

1xbet have reputation as the worst bookie for winners, but they can never steal a customer's fund. They must allow the player to withdraw their balance before blocking them.

You should be disappointed with your platform for making room for the so called shifting lines. You can't blame a customer for that.

You cannot also prove that there was any form of arbitrage. All that is in the ticket is a single winning bet.

I provided some of my recent bets, kindly provide the evidence of the so called arbitrage or shifting lines..

Based on your argument, any bettor that engages in single bets can easily be accused of arbitrage betting or value betting, which in reality is not unlawful by any means, but it is used by scam bookies as a reason to deny paying winning customers..

Deloro is very good new platform for casino and sports but the amazing there is the live chat 24 hours for us and the girls in this chat are the best,Helena Lia I think is a bit better than the others😁❤️