DelOro Casino - general discussion (page 18)

But I would certainly mention such a thing in my complaint, because all things can be solved at once if it is possible. The fact that you are entitled to cashback I understand, the fact that they don't want to give it to you while you have an open complaint, not so much, but let the casino get involved.

As I said, I mention it in your complaint and it will be addressed by the cashback as well. I would probably leave the casino alone and wait for them to reply to the thread. If you keep getting similar replies, it probably won't change if you write to them again tomorrow or today.

They say 300,000 € maximum withdrawal per month in their general conditions, ... in the end they pay 1000 € per day. If you want more, you have to deposit it plus the ultra aggressive support, pushes to deposit all the time, impossible to play quietly without them trying to upsell me. Responsible gaming level is zero.

Did you really experience that they paid you only 1000€ per day?🤔

What was the reason for it, though? Could you tell us more, so everyone can be alert, please?

Sorry, but I didn't get what you would like us to do with the information. To change it? 🤔

It is not possible to change it just like that, you know. We really have to know that it is not correct from our users when they submit a complaint, and it is really proven that the casino doesn't pay as they state in their terms. 🤷‍♀️

Tomas will always explain everything you need to know about the complaint. I don't deal with them, but believe me, Tomas as well as anyone else gives them the highest attention. There are some cases that are not in the player's favour in the end because if Tomas is convinced that the whole thing is based on the casino telling you to keep playing, there's not much he can do about it and you can't get a refund based on that.

However, I think that as far as cashback or tournament winnings are concerned, that should be addressed if you didn't get any winnings or if you didn't lose them.

But you will know all that from Tomas.

To quote you "we are a very trust worthy and honest casino"

I asked what the RTP was on eye of hours you told me 96.23 which I took your word for and have put a, lot of money thru this game because I took your advice 😑

Yes the RTP isn't 96.23 it's 95.49 as informed by stats when game is loading.

I do have a, screenshot which I can't upload on here.

Hello, I have a problem and I dont know how to solve it, maybe somebody was in the same situation before.. I made my first account in DEL ORO Casino, after that I immediatly send them my ID and selfie for verification (it was at night 5/6 April at 00:30), I deposit 10€ and started playing on slots. After few spins for 0.20€ I hit the rare whole board jackpot (0.20€ x 15.000 multiplayer = 3.000€). And the problem is that I still didnt get my verification (on website its saying „verification in 48hours" and im waiting a week already). I spoke with few customer supports, they are making empty promises and trying to make me play more [I have photos of the conversations. For example one supporter said that they will happily made my verification the next day (it was in Monday), after this lie I tried to spoke with the same supporter but they never send to my conversation this woman again.] 

Is there anything I can do besides waiting and praying? 

So, is your account already verified now?

Did you use some bonus when playing?

I believe that our complaint team could have a look at your case and intervene whenever possible. If you'd like to file a complaint, please do so here then.

We'll wait for your reply.

Im waiting for them to verificate my ID and Selfie already more then a week, I cant withdraw anything without the verification. I already have 1k€ + wagered on this account and I like playing there but they dont want to verificate me..

Have they informed you about some delay in verification, perhaps?

Just to have an idea of what is keeping them from finishing it, you know.