CrownPlay Casino - general discussion (page 10)

Hi, I wanted to ask you if you have contacted them to follow up on the fact that you see it differently. If they told you it was OK, I would obviously try to believe it, but I'm sure you've recorded everything they've written to you in case of any problems. Did you tell them that you wanted it to come back to you as you entered it, and is that what is going to happen? 

Hi guys, won $6763 and I understand withdraw is max $750 at a time, but the first $750 withdraw was done on the 19th of December. Still pending, can anyone help ?

That has been pending for quite a long time, really.

Is your account fully verified there, or were you asked to go through it first?

Our complaint team will review your complaint soon and inform you what to do next. Please stay put.

Hi, it says that ‘my account does require verification. Enjoy our games’

So do I understand correctly that it needs verification? Did the casino also ask for documents? 

I have a little feeling that from what followed after the sentence with verification and therefore, enjoy your games, it was more like you don't need verification. 

Could you clarify that for me, please? 🙂

Yes, clearly states that my account ‘does not require verification, enjoy our games’

attached

I thought so too. Okay, and you still haven't got the money? If not, our team will try to help and Nick is a resolver, so I believe it will be resolved soon. 

Nope, still nothing. They keep saying there is a delay…

hopefully resolved soon.

Oh right, classically, Then although I hate to say it, we'll just have to wait.

I have 3 withdrawals from crownplay that have been pending for over 2 weeks! What can I do? I have spoken to them countless times and they keep saying they will proceed with the payment but they never do!

Hi Artemismnr,

my first withdraw of $750 AUD took 25 days. They eventually do proceed with payment, just takes a very long time. It’s going to take me nearly all year to withdraw 6800 AUD.

they only allow $750 AUD withdraw at a time.

good luck

Hey, is that all they told you? I mean, that's quite a bit if you've been waiting two weeks for the money. I also see that the player is describing his experience to you, so it might take some time. But I would definitely go ahead and open a complaint on this link with us because two weeks is exactly the time we give casinos to resolve this process. 

I would also like to ask you a follow-up question, did you play with any bonus?

Yes, I played with the €5 bonus they gave me and I made it 400! After 5 minutes, the €375 disappeared and only €25 remained, which no longer corresponded to a bonus! So I played with them and won €1,280! They haven't deposited anything! How do I file a complaint, please? Yes, the only answers they give are that my money is safe and that they are forwarding the request to the relevant department so that I can get priority! But it's never possible! The first withdrawal is pending since 19/01/25!

Hello, I am in a very unpleasant situation on Crownplay. The first withdrawals were successful, now I have been having problems since the beginning of December:

• on 03/12/24 I made a withdrawal request for €185.00 and on 30/12 they told me to cancel it and make the request again, since too much time had passed;
• On 12/01/25 I made a further withdrawal request of €395.00 (all the money I have in my gaming account) and to date no credit.

They always answer me with pre-set sentences without ever reaching a solution. Is there anyone else in my same situation?

Sure, thanks for the reply. At first I thought the problem was that the bonus has a maximum cashout, so that's why you only have 25 left. On the other hand, once the bonus is over, everything should be fine. 

As for the complaint, please use this link and you can open it here. We will try to help, but I would be happy if the casino would respond and let you know more and, most importantly, send you the money. 

I will keep my fingers crossed.🤞

Hi, I'm sorry for the situation you're in. 

As far as help is concerned, I've seen that you've already managed to open a complaint, so we'll try to assist you. 

What did the casino say to you about the withdrawals taking so long? I guess it wouldn't be enough that I have to re-enter my withdrawal after a month of waiting for my money. 

I'll wait for an answer in the meantime.

They reply with excuses, saying that their finance department works 7/7 and they have many withdrawal requests and that is why the delays are generated. They invite me to wait saying that the withdrawal request is proceeding and they do not see any type of block.

Yeah, sure. I would say that a delay for this reason can happen and the casino can have a lot of withdrawals. But I don't think it should take up to a month and that would be unimaginable for me. So now we will wait and see how the complaint moves forward and hopefully we will be able to help. 🙂

Yesterday they made a deposit of 1,280! My bank simply did not accept the other 500 and so they were canceled, so I requested a withdrawal again! They will definitely be in again in 20 days from what I see, but they made the move anyway, so the issue is closed!