CrownPlay Casino - general discussion (page 11)

Still waiting for my second withdraw.. 26 days.….

This is happiness in unhappiness. Did the bank also tell you why it didn't accept the money from the casino? Now I have a feeling it's just going to be unnecessarily prolonged if that's the case. Did you resolve it with them so it won't happen again?

I see that you have been handling this for quite a long time and also that Natalia has invited the casino into the conversation, so I hope that they will make it all clear and things will be sorted out soon. Waiting a month for money is definitely not what I would like to experience myself without some relevant reason. 

Are you also in communication with the casino?

I received a message from the bank that the daily limit was exceeded! The only unpleasant thing is that I had been waiting since 19/01 for these withdrawals and now I see myself waiting 3 weeks again for the last one that I requested again since it was rejected!

Unfortunately, there will probably be nothing else to do but wait and hope that it will not take so long. 

When you get the money, be sure to let me know.

Last night they filed the rest! They finally filed everything! I didn't expect it after what I had read! Thank you very much for the help ☺️

All I'll say is that you're welcome and I'm honestly glad you got your money. 

I thought you'd be waiting longer but I see it's been resolved sooner, so that's good news.

Anyway, do you think you'll still be playing here despite the way things have been going in the casino?😉 😀

Hello

I want to get banned from Crownplay because of gambling addiction. Unfortunately, no one responds to my email or chat.

All they ever say is that they are sorry and will report it to the relevant department.

But the account remains open and I can deposit money.

I must have contacted them 10 times.

What can I do to avoid being banned from the village?

Hello.

I am really sorry that they have not responded to your request yet.

May I just ask when exactly you requested the closure and if you clearly stated that the reason is a gambling problem?

It is very important to do so, so the casino knows exactly the reason, and therefore they should always take it very seriously.

Hopefully they will do everything possible to close your account shortly, so any future issues can be prevented.🙏

Hello, I have been waiting for my payout since March 16th. It is about €3500. I have often written to support and they always apologized and sent a complaint to the finance department. I have also sent a complaint to two emails, once to the finance department and once to normal support. I write to them every day but nothing happens. I am slowly getting the feeling that they are not paying out.

Hello

I've been waiting for my money since March 16th... I won €3,500 without a bonus, and they don't want any verification. I've sent multiple emails and contacted live chat, but it hasn't helped. The money is still being processed.

Hello there.

In this case, you have done right in submitting your complaint here, in my opinion.

Our team will investigate the matter and try to get in touch with the casino as soon as possible.

This is your first withdrawal there, right?

Let's hope for the fastest resolution possible. 🙏

Hello,

Yes, that's right, this is my first payout. I think it's a shame because when it comes to gambling everything works very well, but when you win money and want to pay out, I have to wait almost 15 working days...

It is always a shame when there is some issue with withdrawals, especially when the player has done everything according to the rules. Right?

Yes, definitely. Has CrownPlay made any payouts yet? What can I do if they don't pay out?

Hello,

I checked the latest user reviews and found pretty much the same situations:

"I decided to withdraw a mere $100 to test the withdrawal system. (Being slightly ahead compared my deposits)

After several days I requested and update on the progress of the withdrawal. I was met with vague indifference and told to be patient.

Again I tried yesterday at the 2 week mark and again met with vague indifference and excuses. I believe this company is phoney. And don't believe you should use it."

However, giving the complaint team a chance to help you out is still a good call, I say. Try not to worry just yet. 🙏 User reviews are not regularly updated by its creators, so let's focus on the present.

Thank you. This is always simply dubious

The funny thing is they still send me emails saying you have a high balance blah blah I've been waiting for the money since March 16th it's so sad

But when I email their support and finance department and ask what's happening with my money, it says that the email is being processed but I don't get a response

Those promotional emails are usually automated ones that the casino sends to its players, you know.

I just hope that the casino will communicate with our team when the time comes.

Let's wait and see how it will all go.