CrownPlay Casino - general discussion (page 12)

Hello, I received an email today from the support

,, Thank you for contacting our CrownPlay customer service.

Please note that our finance department is aware of the payout delay as we are delaying all payouts due to high volume of requests.

There is no need to worry, the payout will go through, it might just take a little longer than expected.

𝐄𝐒 𝐢𝐬 𝐯𝐨𝐧 𝐡𝐚𝐧𝐬𝐭𝐞𝐫 𝐖𝐢𝐜𝐡𝐭𝐢𝐠𝐤𝐞𝐢𝐭, 𝐳𝐮 𝐛𝐞 𝐫𝐞𝐫𝐭𝐢𝐠𝐞𝐧, 𝐝𝐚𝐬 𝐚𝐥𝐥𝐞 𝐙𝐚𝐡𝐥𝐮𝐧𝐠𝐬𝐭𝐫𝐚𝐧𝐬𝐚𝐤𝐭𝐢𝐨𝐧𝐞𝐧, 𝐞𝐢𝐧𝐬𝐜𝐡𝐥𝐢𝐞𝐬𝐬𝐥𝐢𝐜𝐡 𝐄𝐢𝐧𝐳𝐚𝐡𝐥𝐮𝐧𝐠𝐞𝐧 𝐮𝐧𝐝 𝐀𝐮𝐬𝐳𝐚𝐡𝐥𝐮𝐧𝐠𝐞𝐧, 𝐝𝐞𝐛𝐥𝐢𝐜𝐡 𝐯𝐨𝐧 𝐝𝐞𝐧 𝐙𝐚𝐡𝐥𝐮𝐧𝐠𝐬𝐚𝐧𝐛𝐢𝐞𝐭𝐞𝐫𝐧 𝐛𝐞𝐞𝐢𝐧𝐟𝐥𝐮𝐬𝐬𝐭 𝐰𝐞𝐫𝐝𝐞𝐧 𝐤𝐚𝐧𝐭, 𝐰𝐚𝐬 𝐭𝐡𝐞 𝐚𝐧𝐝𝐞𝐫𝐠𝐞𝐬𝐞𝐡𝐞𝐧𝐞𝐧 𝐕𝐞𝐫𝐲𝐨𝐮 𝐠𝐞𝐫𝐮𝐧𝐠𝐞𝐧𝐧.,,

that's what they wrote to me

I understand that this is frustrating; however, from such a response, there is not much else to conclude. Let's just say the casino management should use every tool to deal with the delay as soon as possible. For example, paying a porting of the sum straight away so the players may feel less stressed. Not sure whether this is applicable since if the heavy workload seems to be the only reason, dividing withdrawals could cause even worse delay,...

Well, these situations are challenging for both sides I guess. 🙁 I hope it won't last very long!

I have no idea, the money is still being processed. The site is so dubious, no joke. I've been waiting for my money for almost a month and not even a reply.

In this case, I really hope that our team will be able to help and solve your complaint as soon as possible.

Is this your first withdrawal request there?

Good morning, no there’s nothing on it…

Yes, this is my first withdrawal request. I don't know what to do next. The money status is still pending.

Try to stay patient, please, and our complaint team will do everything possible to get this solved.

All right, thank you very much.

I have a balance of 5000 euros stuck on the site. they keep putting off paying it. always exchanging emails. i need help urgently.

That sounds really stressful, having such a large balance stuck and getting vague replies is definitely not okay.

Also, just to better understand your case, how long have you been waiting for the withdrawal so far?

Has the casino given you any specific reason or timeline for the delay?

Once we have a bit more info, we’ll do our best to assist you!

I've been getting those answers for 2 months now. No. You simply have to make the withdrawal manually and they keep putting it off over and over again. They've already asked me for several cryptocurrency wallets which I've facilitated and they're still taking their time. Yes, please help.

Just to clarify, did the casino ask you to create and provide several cryptocurrency wallets, and despite that, they still haven’t processed your withdrawal? That sounds very concerning, particularly if they’ve been delaying things over and over again.

At this point, since it’s already been such a long wait without any resolution, I’d strongly recommend submitting a formal complaint with us. Our team can look into the matter further and try to help you get this resolved.

Wishing you the best of luck, hopefully we can help move things forward for you. 🙂

yes that's right. i'm trying, can you show me where i can file a complaint with crownplay? i can't find the casino on your website.

Complaint you can open here on this link ⬅️

If you can't find the casino, did you type it in search bar and nothing showed up? You can choose some other casino and in the text write the one you have problem with. Our team will fix it in the complaint.

Hello, I found this forum because I'm researching crownplay, my mother played live roulette that she always plays on another site and the money falls on the spot, but crownplay says their deadline is 3 working days to pay, I got scared when I read the reports of 12 days to receive and people saying they did not receive, now I'm worried, will she not receive the prize? And because the casino's rating is high here and the casino has these problems with payment?

Hi, sometimes it happens that casinos pay out players later than they say they will. If they have a deadline of 3 days, I would stick to it at first, but it may happen that they don't meet it. It can all depend on various things like 3rd party payment provider or if you need to go through verification, that can play a big role and so on. Didn't the casino ask for any documents from the mom? When did she make the withdrawal? 

The casino has a sign there saying that no documentation is required and did not require documents when she requested the withdrawal of 1500.00 that I won on the live roulette wheel, there was a draw for number 22 and she won, roulette is live and there is no way to doubt something so as not to pay. She always plays in another casino and she falls for it. Anyway, she wanted to try this casino on the recommendation of the cassinoscore website. The payment was requested in pix form. So far it hasn't fallen through, I'll let you know when it does. I don't like sending messages to casino support, I'll wait.

casinoguruint login does not work in Edge browser , I was able to answer you through Chrome browser . I saw that some people didn't reply to you, maybe that's their browser problem. Here's a tip: try logging in with Chrome.

Well then let me know when you have something new or if something has changed. Anyway, was it you or your mother, because you write once as if it was you and once as if it was her. 

As for the login and browser, I'm glad you're using a different one, but out of curiosity, what did it say when you tried to log in with edge? 

She won, but I'm chasing her to get paid because she doesn't know how to play some things properly, but she knows how to play and she deposited to play, now she wants to get paid, she's 74 years old! On Edge, the option to log in comes up, but you enter the data and nothing happens, on Chrome it comes up, I was having trouble answering you for that, so I figured it was the browser, I'm from the IT area, I'm a system analyst and I know that some features don't work in some browsers and I figured that was it.