CrownPlay Casino - general discussion (page 13)

Sure so you sorted it out pretty quickly which is good news. 

I'll wait to see what you find out and if you get paid. Did your mom play with some bonus or not?

Good evening, I have requested a withdrawal of 305 euros for two weeks and the money has not appeared in my account! Should I open a complaint? ??

Feel free to open a complaint at any time, of course.

What does it say in your account, though? Is the withdrawal pending?

Have you contacted the casino support regarding this?

Good day

My name is Mert and I wanted to get in touch about the Crownplay casino. I played at the casino after being recommended by several sites. I played with around 12,000 francs. Depositing was no problem. They didn't want any verification until I won 45,000. Since then everything has been made more difficult for me. Of course I still sent everything and waited patiently, but they keep trying to win time for me or in the hope that I'll lose the money again. I documented my winnings and everything else, including chats, winnings, account screenshots and screen recordings. But then I carried on playing and there was always a problem and my money was gone before I could take part in the game, for example blackjack. So after they took 2 weeks and the money was gone, as the casino had calculated, I applied for a gaming ban because of my developing gambling addiction, but they both ignored me, so I paid in another 3,000. I also want to mention that the casino is trying hard to prevent the winnings from being paid out. Please, please don't support a company like this. Crownplay isn't serious and they're just trying to win.

She played with deposit money, it wasn't with bonuses, it took a long time to get paid, they claimed there was a problem paying, after about 20 days they paid. She didn't play for 20 days waiting for them to pay.

Hi Mert,

Thank you for reaching out and sharing your experience in such detail.

We understand how upsetting it can be when things don’t go as expected, especially when large amounts of money and emotions are involved. Still, it's important to look at the situation from all sides, even when frustration takes over.

Casinos are typically required to verify a player’s identity before approving large withdrawals, and this process can be triggered at different stages depending on the casino’s internal risk checks. Requesting verification after a significant win is not unusual and doesn’t automatically mean bad intent. That said, if you believe the process was misused to avoid paying your winnings, we’d be happy to take a closer look. You can submit a complaint on our website. if you prefer that.

Unfortunately, since you mentioned that most of the winnings were lost during this period, it’s quite possible that we may not have a clear opportunity to assess whether the casino acted fairly. If the balance has already been played through, it may limit our ability to investigate the case effectively—and in such cases, complaints are often rejected simply due to a lack of evidence or unresolved balance.

I also want to be honest with you: continuing to gamble while facing issues with withdrawals or recognizing signs of gambling addiction often leads to outcomes that are deeply regrettable. It doesn’t mean your concerns aren’t valid, but it does mean that some of the consequences were avoidable, too. As hard as it is, taking a break early on can sometimes prevent far greater losses.

For the future, it might be a good idea to complete your verification as soon as you register or choose casinos that offer early verification options. That way, you're not left waiting when it really matters.

Also, if you ever find yourself struggling with self-control during a delayed withdrawal, it’s worth informing the casino directly about your concerns. Decent operators may take this into account and offer additional options or safeguards. It won’t solve everything, but it might help prevent the situation from getting worse.

If you'd like us to review what happened with Crownplay, our complaint team is here to help. And if you feel like you’re struggling with control over your gambling, please consider reaching out to a support service or official help. This link might help too: https://casino.guru/problem-gambling

It's not a weakness; it's a step toward protecting yourself.

It was smart to wait, though I understand waiting for 20 days must have been very stressful. At least it was a joyful end. The casino should work on the process, however... This is not the way to keep the players happy. Don't you agree?

Unfortunately, I will no longer play on this platform and neither will my mother, we play and want to get paid quickly, we will continue on the same platform that we always play.

It all makes perfect sense to me. Why repeat such an experience when other casinos are doing much, much better?

My best regards to your mom, and best of luck to both of you. If you ever need support or just want to chat a bit, do come back. 😉

Please help me!

I paid out 500/450/500 on 07/01/25, 07/05/25, and 07/07/25.

14-20 days waiting time!

In the CrownPlay Casino a total of 1450.-

Unfortunately, I haven't received anything to date.

I have screenshots of many chats as well as payouts.

I am always comforted and ignored.

You might think they wait so long so that you lose your money again.

Also, sudden server errors, you might think, just when you're winning...

When I won, I didn't use any bonus and I also made normal deposits.

Authentication is not necessary for withdrawal!

I really hope for quick help and payment!

LG

So, what is the exact reason for not paying you, though? Have they explained it somehow to you?

Anyhow, here is the link for you where you can submit your complaint, and our team will take a look at it.

May I ask what game you played there?

Most of the time I got the answer "Too many payouts from different players"

Or that my payout is on its way and I don't have to worry!

I always get the same useless, pre-written answers from this incompetent AI service...

And I've been kept waiting for weeks!!!

I asked and no verification is possible or anything else!

It is always in editing status!

I played CollectR Slots "Pirots"!

LG Thanks!!

I hope that you get this money. If you need anything, please contact me.

Hello

I wanted to get myself blocked on Thursday because of a gambling addiction, so I contacted the live chat, email support, and the VIP manager. Unfortunately there was no response, so I lost all my money on Sunday. 15 minutes after I lost my money I was blocked. I also have screenshots of everything. I want to mention that I said every day for the last three days that I have a gambling addiction and want to be blocked, unfortunately nothing happened... and contacting them is also impossible. They wanted me to lose everything and that's what I did. They took advantage of my addiction.

Thank you for all the information.

Good that you were able to submit your complaint already. Now just reply to some additional questions, please, and we can start the investigation. 🙏

I'm really sorry that it went this way; that is for sure not a good experience.

May I just ask if you followed all the instructions to get your account blocked due to gambling issues and they still acted late, though?

Hopefully our complaint team will be able to help with this situation of yours, and in the meanwhile, please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

It really looks like they are experiencing an overload right now, as many players complain about the same issue.

Try to be patient, please, and hopefully soon we'll learn more.

Have you ever withdrawn from this casino before, by the way?