CrownPlay Casino - general discussion (page 17)

Thank you! I have filed a complaint against all the casinos that reopened my account without authorization.

I would like to know how many other users have found themselves in the same situation as me.

Hi there, hope you're doing well. My apologies for the delay; I needed a break for the last couple of days. In any case, I guess you have not been the only one in this situation; however, I hope most operators, who share quite vague principles proven in closed players' complaints, will reconsider their approach to self-exclusion due to gambling addiction.

The thing that makes me most angry is that these are high-end casinos! Is it possible that we can't intervene?

Hello, in my opinion it depends on each casino separately. Some casinos, though complaining, realize that such cases also have a player's safety perspective and are willing to change processes or rules to meet the best solution possible. And some do not...