CrownPlay Casino - general discussion (page 17)

Thank you! I have filed a complaint against all the casinos that reopened my account without authorization.

I would like to know how many other users have found themselves in the same situation as me.

Hi there, hope you're doing well. My apologies for the delay; I needed a break for the last couple of days. In any case, I guess you have not been the only one in this situation; however, I hope most operators, who share quite vague principles proven in closed players' complaints, will reconsider their approach to self-exclusion due to gambling addiction.

The thing that makes me most angry is that these are high-end casinos! Is it possible that we can't intervene?

Hello, in my opinion it depends on each casino separately. Some casinos, though complaining, realize that such cases also have a player's safety perspective and are willing to change processes or rules to meet the best solution possible. And some do not...

Hello, I have been waiting for 3 withdrawals for 7 days and still nothing. I contact support and still get the same excuses and wait and wait.

I don't know where to turn to complain, can someone help me?

Hi, you can file a complaint here , but please note that each casino has 14 days to resolve the situation without our intervention. Therefore, our colleagues will deal with the situation if the casino fails to resolve the situation until this period expires.

You have no idea why the selection is so delayed? I understand that they gave you some explanation, but you are still waiting.

Okay, I'll wait a bit longer, I don't know why the withdrawal doesn't work, they always answer me, but it's always the same, I have nothing to worry about, etc. I'm desperate, I have quite a lot of money in it, they don't even want verification yet

They are real thieves.

I understand that it's difficult and that you don't believe the casino when they say that the money will arrive in order. On the other hand, if I understand correctly, we don't have any concrete information that the casino doesn't want to pay. It's just taking a while for some reason, but I don't think we know anything else yet.

Try to stay calm, please.

Hi, thank you for your support, but everything seems to be fine, 3 payments arrived, although it took about 9 days, but they did arrive. Now I have 4 more withdrawals ahead of me, so I hope it will go well, but thank you very much anyway.

Well, that's great news! 🙌

Thanks for the positive information, of course I also hope that everything will run much faster now. 7 selections in that order must be quite nerve-wracking, or at least that's how it seems to me.

Will you let me know when all the money is with you? Just to be on the safe side. 🙂

Of course I'll let you know, it'll still be difficult.

I think I understand. But I still hope that we both have a more pleasant surprise. 🙂🍀