CrownPlay Casino - general discussion (page 16)

Still no contact from crown play my complaint has been submitted hopefully will be resolved soon

My friend took 30 days to receive it with a public complaint.

We hope for the same, of course.

Well, while I have eaten a lot of money at the casino, I have sent them countless messages and emails to delete the account and block it due to gambling addiction and all they do is reopen it as soon as I ask and effectively suck my money like leeches!!!! Without any profit!!!! I want you to intervene and completely delete my account without the possibility of reopening it even if I send a message!!!!!

Hello there, This is indeed a serious matter because, based on the last complaint you lodged against this casino, your account should have been closed without the option to reopen.

"Close the case, I have deleted my account without the possibility of reopening it, thank you"

If the casino reopened your acocunt or let you create another one and refused to close it despite a clear request involving a gambling issue, you should immediately submit a new one. Meanwhile, try to set blocks on our card or lower your pay limits. Simply do whatever it takes to avoid further deposits. In general speaking, avoid the casino "at all costs."

UPDATE: I just spotted the complaint submitted—good call indeed!

Hi everyone,

Is anyone else having withdrawal problems with Crownplay? I've withdrawn several times before, and it always went through after a day. But now it's day four and it's still "processing"... Am I the only one affected?

Have you tried to get in touch with their support to find out what is going on, perhaps?

Until now i havent got any problems with anything on this site. I make full withdraws 5 days in a row and everything was loaded on my bank card. Luckly i make a lot money few days ago, wihdraw one day and next day, first was aproved, the last not because they to ferificait my account. I was suprised why they didnt want this before. It s five days and i hoppefuly waiting to be approved 🙏

Hi, do you mean that the casino verifies you? If so, this is standard procedure. Sometimes they don't need to verify players right away, but over time it may become necessary, and you have to go through this process successfully in order to withdraw more money.

So, were any documents accepted, or has nothing changed yet?

Hey. Okay, i understand.

Yes, of of documents was accepted very quickly, i m now waiting for the other two documents.

Which specific documents are you waiting for to be approved?

Guys, I'm going to tell you one thing, and I'm going to make this public soon: never deposit any money into Crownplay. Never. I'm going to publish a lot about them soon and file charges. Never deposit anything there.

Big scammers. They constantly delay withdrawals, they don't let me make more than 3 per week while they advertise fake offers. In my profile it says available bonuses with deposit, I make the deposit and the bonus is nowhere to be found. I ask what happened and they tell me it has expired. After 4 hours from the supposed expiration of the offer, the offer is still up. If that wasn't the case I wouldn't have made the deposit. I also buy a 5 euro bonus with coins, I turn them into 170 and after completing the required betting amount the money disappears. I ask support and they tell me that this particular bonus has a limit on winnings. Something that is not stated either on the page with the coins, or when you buy the bonus, or when it is activated, or in the terms and conditions and there is no link anywhere to refer you to somewhere that clarifies it. I talk to support and they, without answering any questions, without sending me the terms, tell me "that's how it is" and end the conversation.

Hello, that's one hell of a story...

Thank you for taking the time to share your experience with us.

If I understand correctly, the matter is related to several different issues, including withdrawal limitations, bonus offers that appeared to be available but could not be claimed after you deposited, and a bonus purchased with coins where you were not aware of a winnings limit until after the bonus had been completed.

Well, I can understand why this would be frustrating. From your perspective, it sounds like you made decisions based on information that appeared to be available to you at the time, and when the outcome was different from what you expected, you felt that your questions were not properly addressed by support.

I also get your concerns regarding the visibility of bonus terms and conditions, particularly if you were unable to find information explaining the restrictions that were later applied.

Thank you for explaining your experience in such detail, and I hope that together with the mediator and the casino, all those questions will be addressed properly.

My account was closed due to addiction. After several months, without me asking, they reopened it and sent me promotions, both by email and text.

How can you reopen an account without the account holder requesting it? I can only think that they do it on purpose to make people fall back into addiction.

I'm sorry to see such events increasing in casinos, as I noticed similar posts in another thread. If it's ok with you, my colleagues will look at it again through complaints. Besides the app you're already using and the safety measures I mentioned earlier, I fear I have no further tips. 🙁

Earlier this year we witnessed operators changing systems or platforms, which resulted in opening all previously closed accounts, even the self-excluded ones. I understand why it feels like a step planned. In a few cases, my colleagues and I felt the same. Therefore, I suggest giving that a deeper look.

I'm ready to take any action I can! I've even asked for compensation for the damages I've suffered! Not so much for the money, but above all to prevent the issue from recurring! Reopening an account closed due to addiction and sending promotions only "rekindles" the addiction. I'm ready to file a complaint with the various casinos mentioned.

I cannot promise you refunds and when it comes to our complaints, any compensations are out of debate, but if you feel strong enough to lodge those complaints, please do so.

Still, sometimes it's best to stay away from casino-related places and situations, since all those reopened accounts or improperly closed ones can be more than enough for now to bear.

I'm trying to say that your health always comes first, and whatever you choose to do is okay.

If I want to speak out, it's because I think it's right that such violations be punished! Let it serve as a warning in the future! These behaviors must be punished.

Of course, I get it. If you want to talk or need something regarding those future complaints, I'll get back to you.