CrownPlay Casino - general discussion (page 9)

Hi there!

I don't want to scare you, but you should see the other player's complaint plus posts in this thread. Suit yourself, please. This casino is quite delayed with the payouts; I'm sorry to see you're the next.

Just for you to understand, you can't take any "legal actions" here, but through the complaint, our colleagues will try to reason with the casino once they failed to pay out within 14 full days. I imagine the time frame is quite long, yet this is how it works here. Thus, despite I hate to say it, I recommend being patient.

Well, I no longer believe that they will pay out. It's been almost a month now, unbelievable. Next week they'll probably transfer it back to the player's account so the whole thing starts again from the beginning.

I also canceled the complete exchange

Sorry to say this, but casinos like CROWNPLAY AND AFFILIATES are NON-PAYING CASINOS. THEY HAVE A LOT OF REQUESTS FROM CHEATED PLAYERS. STAY AWAY. THEY DON'T PAY

Let's wait now if the casino will communicate with our team about your complaint. Hopefully, there will be some updates soon.

Sorry about the whole situation and that your complaint was closed as per your request and our team did not have a chance to get it solved. Unfortunately, we didn't get a chance to see how and if the casino would cooperate.

Good evening.

unacceptable casino today they deposited my first money after 5 business days but they also rejected a withdrawal. Plus I've been blocked by customer service and can't get in

Hello there.

I am sorry to hear about these issues of yours at this particular casino.

May I ask what exactly was the problem with your deposit? Did it get stuck somewhere?🤔

Is your account fully verified at this casino?

Sorry for so many questions, but it is very important to know this information so we can understand the situation better.🙏

Good evening! I have money to receive from CrownPlay, and it's been more than 7 days since I received it.

I have 3 open withdrawals at Crownplay and so far no money has landed in my bank account. It's been 7 days since the amount was analyzed as "APPROVED". I've already contacted them and they tell me to be patient.

My experience was negative. They exasperated me and after 15 days they still told me to be patient because they had many requests to satisfy. I cancelled the withdrawal and played it again. I couldn't take it anymore. Make peace with it. They don't pay. I hope it's different for you.

Hi, so I understand that the withdrawal is already checked and marked as approved yes ? In this case, I would say that the most sensible thing to do is to wait and see how it develops and if the money lands in your account.

I would add that we give casinos 14 days to sort out everything they need to send the money to the player and if they don't, then you can contact us again and we will try to help you. 

So do you think you can hold out? 

Today the amount has been paid into my bank account. Now the other 2 withdrawals remain. Thank you Jaro for your understanding!

They paid me today, now the 2 withdrawals remain!

So good news. I firmly believe that the next two withdrawals will be equally successful. Feel free to update me again when that happens. 

Fingers crossed.🤞

Good day! Please tell me why my review of R7 casino was rejected? I play there and am an active player.

Hello,

thank you for getting in touch. In order to approve your user review retroactively, please provide screenshots showing your identification, and casino account activity:

1) visible user name or email

2) deposit or withdrawal history, or anything else declaring active account usage, such as history of your gaming activities

We appreciate your cooperation.

Good day. I sent you a confirmation of the player's identity by email. How long will it take to receive a response?

Hi, we had a conference at the end of last week so I'm hoping we'll get to it today. Thank you for your patience. 

Hello! Ok, I'm waiting. Thanks for your reply.

Good evening! Has anyone made a withdrawal request at this casino? I made a withdrawal yesterday and requested it via visa/mastercard bank transfer!

now I enter to see the progress of my withdrawal and I see revolut via bank transfer! How is this possible?

In the chat they say there is no problem, but I find this all very strange! the card I have requested to withdraw is not Revolut, but visa!