Chipstars Casino - general discussion (page 6)

Hello there.

I'm not aware of anything like that; perhaps you can respond openly here on the forum?

I mean, it is quite complicated when I have no clue what this is about.

Thank you.

Thank you very much Radka, I find this game of hide-and-seek from Chipstars very sparse and wrong.

I repeat again… even if I, as a customer of the casino, wrongly request a refund, you can politely refuse. But you shouldn't act as reprehensibly as the operational manager "Danilo". Send WhatsApp messages to the customer with a Spanish number and threaten them!!! This is intolerable behavior from a casino and those in charge!!

I sent this message to Radka and the team as a screenshot via their community email address. They are available as evidence! Thank you very much

I feel like I'm caught in the middle of something much more complex, still, I believe that open discussion and plain explanation are the easiest ways to let this all be cleared out.

Because at this point, there isn't much we, who were not involved from the beginning, can say.

Obviously, threatening anyone isn't an option.

Thank you too, and have a nice day!

Has anyone else had any negative experiences besides ngam5771?

I don't think it's necessary for me to write what I wrote in the SuperBoss casino thread. You can do your own research, and of course I understand that you want to see other players' experiences, I hope you find what you're looking for. 🙂

We would like to answer directly to this query.

Everybody who comes to our site to have fun and play will have a good time, a look into the review section should be sufficient to get candid insight.

ngam5771 however engaged into highly fraudulent activity, impersonating a mentally handycapped person the first time and then a second time impersonating a dead person.

There have been no threats, we always ensure the best services and conduct our correspondence in the most professional way, reserving rights to take legal steps is not a threat by any means.

User dmr1s posts are also frivolous, to say the least, it appears dmr1 has a somewhat selective recolletion/memory, here is an excerpt where he says all the issues with Chipstars have been amicably resolved.

There is often more to the stories than what is reported and we are careful to not disclose information which is not supposed to be public facing.

We hope this puts things into perspective and wish you a good time.

Your Chipstars team.

Dear casino Guru

I'm sure this is a very serious violation of your rules.

Get this off your site immediately!!

Could you please explain the case a bit more? Was he using someone else's documents? How do you know he was pretending to be handicapped or using dead persons identity?

Was it a case of trying to get the losses back via saying account was opened when it shouldn't have been thus all losses should be refunded?

I can't say I understand what's gone on here. Maybe you can tell us your story Dave?

I honestly see no harm in that. I have no clue which rule was broken. Aside from the fact that you've created a second account to return here, both accounts are now banned.

We won't support the likes of you here. I have told you many times before.

I guess it would be better to use the reply button so the recipient is aware of your response.

DMR2, however, won't respond; his second account has also been banned. I'm sorry, but we won't stand for such an approach.

Anyone who wants to have a bit of fun should avoid this casino. You refer to a ridiculous 52 reviews that are supposedly positive. 52 reviews are not meaningful to me and do not reflect a good casino. As if you don't boast about it!

Please answer my question as to how you think you know the truth? They simply classified the whole thing as a scam. Apparently I posed as a disabled person the first time and as a deceased person the second time. What you write is ridiculous and shows how dubious your work is. Dear Radka, I informed Chipstars that my credit card details were misused and a deceased person was registered with you! Now tell me what's fraudulent about it. One of my stepchildren registered his late father and used my credit card details!!! Chipstars supported this approach and did not refund my money. Chipstars therefore tolerates payments from third-party accounts and thus supports money laundering. That remains to be noted.

Chipstars decides for itself what is fraud and what is not. This is extremely reprehensible. Just like jwillow84, I would like to know how you know it's a scam. Finally, I have provided you with all relevant documents. After all, the person registered is actually dead (see death certificate) and my credit card details that you received are different. I have nothing to do with the first case that Chipstars describes. This shows how poorly Chipstars researches!!

It's laughable that Chipstars thinks I wasn't threatened. A police report about threats was made. If the police determine that it is a threat, it is not up to Chipstars to judge that it is not a threat. Chipstars is not a police force. It is threatening when you write to someone via WhatsApp and make threats.

I have been playing online casinos for over 10 years. I've never come across anything like Chipstars. A casino like this should be banned!! And such employees should not work in any service sector.

Do you think if I hadn't been threatened and hadn't been unfairly given my money back, I would have made so much effort to respond to the forum? No! I just won't tolerate such falsehoods being spread by a casino that takes such measures to intimidate people. You are at the wrong address for me with such "measures"!

As a once member of a Chipstars.bet player, i can assure you they are scammers, as a once player of this casino, i was not told or declined that this casino is not allowed in Austria to play thus not having the Austrian Licence, and the only licence in Austria that is approved is the site win2day, which i found out later and too late, as of this, once i found it out and i found it out listing through instagram and seeing the ad that says ( take back your casino losts ) from the company of lawyers in Austria that work for the players that have played in any other casinos rather than win2day and take back they’re deposits minus the winnings, as of then i have contacted the VIP Manager od Chipstars casino named Danilo, if that is true and could we arrange something so that i should not take it in that serious matter with this company ( which is not the only company that does this for the players in Austria ) , he immediately blocked my account and didnt answer for days, and when he did answer, he only said its my right to do that, and i asked him one more time, at which he responded ( also after days ) : "my username" we are finished talking, good luck.

And we are talking here about a 5000€ minus the winnings, and this VIP Manager even asked me once, am i from Austria, which i replied yes, he didnt once told me that it isnt allowed, even though they dont block your IP and even though they are admitting that they are allowed in Austria and that they have Austrian licence for the players to be able to play, which i now have chat proof that they admitted that they do have, even though they dont and cant have.

Hey. I'm sorry for the situation you've gotten yourself into. It is not easy to hear when a player has similar problems and is not given the right information. However, when you registered you could also enter your country in the formular without any problems ? Alternatively, didn't you try to check the terms and conditions to see if your country was restricted or not ? 

Anyway, if you think the casino misled you and didn't give you the right information when you asked and you feel that the fault is on their side, I would recommend you to file a complaint here. 

Are you going to do it ?

Hi

I have had a good experience at chipstars.A vast variety of games and i was verified very quickly.

I deposited through a bank transfer on numerous occasions.

I was lucky enough to win £800 which i withdrew on the 5th of April.

I know its been a weekend but when i asked live chat yesterday they said chipstars are waiting for there wallets to be replenished.

Never been told this before,,makes me feel a bit worried.

Can chipstars agent verify that all is good please.

Thanks Carl

Dear player,

We would like to apologize for the somewhat delayed withdrawals of the past few days. The reason is a mandatory change in the provider API, which was communicated via short notice, we are working on this with the highest priority and we should have everything back to business as usual within 2 business days. We thank you for your patience and we have credited a little gift for the inconvenience to your account.

Kind regards

Dear Chipstars

Thank you for your quick response.

Another positive to my experience of playing at your casino.thanks for the unexpected gift.

kind regards

Carl

Hm, I think that's a nice gesture from the casino and also thanks for your experience you described. When you get the money, feel free to share and update us. 

You can also write a user review and tell us everything you experienced in the casino and what you think are the advantages or disadvantages. 

If you decide to do so, just click here- user reviews. 

Keep up the good work and I hope you get your money as soon as possible. ☘️🤗😎

Dear Chipstars Casino

Thank you

I have received my £800 cashout today.

Live chat and yourself have been very helpful.

I have no problems in giving your casino a positive review.

thanks again

Great news. I'm glad you got your withdrawal and all went good in the end. How long did it take ?

Regarding user review, you can also write one here- user review. 🙂

Casino will be delighted I reckon.

Also, do you play here often ?