It's good that before opening the account and using the bonus you consulted, this puts you at an advantage, but it would have been even better if you had saved the casino's response, you can ask them again and save the casino's response in case you have to open a complaint.
It is very, very strange that a casino allows accounts from the same address to take bonuses, how long have you waited for the withdrawal? If two weeks have passed you can open a complaint:https://casino.guru/complaints/all
For now I would recommend contacting support again and asking again (save their response). If you didn't play any restricted games or exceed the maximum allowed bet, there should be no problems
Sorry, until now I see that you did save the answer, good. So I suspect that the withdrawal is delayed by additional checks, since there are two accounts from the same address the casino is forced to review your gaming history (I guess), I think this giving the casino the benefit of the doubt, they have a very long to delay payments, I guess it's worse when it's a bonus
Wait one more week before opening a complaint, casino guru gives casinos 2 weeks to resolve verification and payment issues, if more than two weeks pass you should already open a complaint:https://casino.guru/complaints/ there
Hello good. I update.
At the moment I have not received any email from CBET, (I try to talk to the chat every day so they can see me present)
I sent a photo that they told me to rest assured that I will have the money...
I took a screen in case I have to complain about something later. 
I don't want to discourage you but they told me the same thing and I'm going 4 months, my withdrawal and account according to them are under investigation for alleged scams that the casino suffered in September and supposedly my account is at risk... They have blocked and unblocked my account, and I'm still waiting... they owe me 11,186 USD since I won on 10/19/23... at this point I don't know if it's a scam casino or it just delays the payments of the majority to collect and pay...
Now I can enter, and something new that I noticed yesterday is that it allows me to cancel the withdrawal that has been in process since 10/19, I entered for the same reason, here in Argentina the majority sponsor it even if they know what they are!! For a few pesos they shit on people... in my case, most streams know my situation and even my name, it was easier for them to say that I scammed live, than to contact me privately and ask me what happened... But if it's any use, they have a "complaint part" in the stream due to so many people who don't pay them if you go to their stream and ask for a complaint or claim with a mod, they will take the complaint.
They stopped answering me, even the streamers themselves accused me of scamming but I hope it helps you and helps us bring more complaints to them
The stream of coker-santutu-santulp puts /claim in the chat and in theory a mod speaks to you, or ask who the mod is and send him a whisper
From what I saw there are complaints from years ago with the same accusations, so it's not from now... it's incredible that no one has yet taken action with that casino, there are many people to whom this happened... but hey, they already blocked you from cbet?
Did you play in sports betting? Supposedly the page takes as fraud a slight lag they have, where you bet on a match on something that already happened, a goal for example... and the page says that they have a delay in the results and many people cheat with that
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