CBet Casino - general discussion (page 4)

I hope you are lucky, and you can solve it

complaints@gaming-curacao.com

That email is from your license provider, you could file the complaint there too.

Are you still complaining?

I recently sent it to your supplier and they responded to me by filling out the form and now I wait but every so often I send an email to see if they respond, for now my account is still active and the only thing I know is that there is an investigation involved

Wasn't the bonus you took for casino games? I find it distasteful that they first promise to pay and then don't, why not just close the account and confiscate the funds instead of lying?

I suppose that the fact that there is another account with the same address has a lot to do with it, as I told you: most casinos and betting houses do not allow it or completely restrict bonuses, a real shame. At least you now have evidence of the casino's behavior to warn other people

Even if this were the case, when there is an active bonus the casino must automatically block all bets on products that are not allowed (live games, pre-match or live sports, bets that exceed the bet limit, restricted slots , etc).

That you take a good odds and that they do not close the market on time or change the odds on time is not fraud, it is the sole and exclusive responsibility of the odds provider to manage each market and close it when necessary, rejecting bets and changing odds is all supplier's work. If there are users taking quotas that are too good, it is not their fault, it is the fault of the quota provider.

I totally agree, but well it was just to give you an idea because supposedly for them it is fraud and not wanting to pay, I think that if they used the right of admission it would be more effective, I am in the same situation 4 months ago due to supposed fraud that they did in September with bonuses, I only played slots and the first time I entered the casino was in October, but supposedly my account is linked to others and now there is an ongoing investigation. We are not the first ones that the casino has done this with... it is a shame that not even an authority does anything about it. That the license provider gc continues to validate the casino and as a partner like PSG sponsor it...

And didn't you at least ask for your deposit to be paid? If they are going to steal your money, at least they will refund your deposit. When there is a problem with a bonus, decent casinos generally refund the deposit.

I think PSG's sponsorship explains why they can't pay their users 😂

I'm waiting for casino guru to respond to me so I can involve them in the emails I'm going to send. I want all my money earned honestly, I don't just want the deposit.

It makes no sense that they have classified me as a fraud if I only bet on sports (mostly in the NBA, Premier League, etc.) How can one commit fraud in elite sporting events.

My God

It pains me to bring up the bad news, but I would consider SunsetGaze's suggestion. Cbet has been unresponsive to us lately:

"Warning: No Reaction Policy for complaintsThis casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating."

THEY GAVE ME A PHONE NUMBER OF THE MANAGER'S, IF THEY WANT, WE'LL MAKE A WPP GROUP, I'LL ADD IT AND WE'LL START DEFAMING THEM AS SCAMMERS

I didn't understand, what manager? I think the casino doesn't care much about defamation... it saved them getting a well-known streamer and bringing all the cases to them and exposing them...

Something has to be done, they can't keep our money so easily

Speak to the email that is sent to you, make the complaint there... unless it is viral, at the moment we don't have anything else

Cbet cheats, you deposit your money, I'm not even referring to your profit within the platform. And they simply when you think you have every right to want to withdraw your money, they simply block your account, always using the same thing for several other users and also with several other complaints in the same case. They, without any explanation, without any proof, say that they found a possible "ANOMALY" in your account. AND THEY DO NOT EVEN REFUND THE MONEY YOU DEPOSITED. I'm going to file a lawsuit, and I won't stop until this house's reputation drops.

This is a complaints page in Brazil. Several people suffered blows

https://www.reclameaqui.com.br/empresa/cbet-gg/

I filled out a form over a month ago, and never got a response back;

I am really sorry that you have found yourself in this situation. I have seen your complaint here on our site, where our team is waiting to get some answers from you. Please make sure to answer those whenever you're ready to do so. We will try to help you out, even though, to tell you the true, I wouldn't feel very positive about it. Have you seen this included in our review of this casino, perhaps?🤷‍♀️

I would love it if you could make the claim there brother! It seems like the only place where CBET responds... but it won't let me since to register I have to have cpf, it is a page only for people from Brazil! I saw a lot of complaints there, however it still has a good reputation, I just saw a person who has been waiting for 1 year!!! Cbet is the worst... I don't understand how such a well-known page continues to scam people freely and no one does anything about it, I hope they answer you and you can solve it, I've been going for 5 months now.

I was the victim of a violation of my account within the CBET casino, I won an important prize in slot machines of 33,000,000 million Chilean pesos, of which when I won I immediately withdrew, the next day I entered the page to review the status of the request, and I see that there are some transactions that I did not make, they changed my money to crypto and transferred it to another account in a matter of seconds, my transaction took more than 5 hours to be approved and the one made by the alleged hacker It took less than 15 minutes to be accepted, when regulations say that payments are made within a period of two to 5 business days.

After this, I proceed to contact the cbet fraud team and they make me wait a couple of days to tell me that clearly my account suffered a breach and that they entered it from another site outside my country (Chile) and from there a dispute begins. in which I have been waiting for 3 months for a response from them which always ends in the same response, "we are waiting for the response from the payment provider to respond to your request", it has been a battle from which they do not want to take charge and I have come to think that this is a mafia, which does not want to pay the winners' money or their high prizes, so they invent, block and withdraw your money in order not to pay you that amount, search and search and in everywhere says the same thing about them.

I don't expect anything anymore, but I warn you so that you don't fall for these thieves.

I wouldn't be surprised if they themselves are behind this """hack""" to simply not pay, instead of confiscating your funds and blocking you (because they surely have no valid reason to do so), they better make you believe that there was a hack . With everything I have seen about this casino I could perfectly believe this.

Extremely suspicious that they completed that withdrawal so quickly, when I have seen complaints after complaints about slow withdrawals that are not even completed in the end. Go to the transaction details and try to investigate the transactions of the crypto address where the funds were sent, this detail should be visible in your account transaction history.