Casino Infinity - general discussion (page 3)

You did well if you didn't get anywhere and tried to solve the situation from your side. What did the casino tell you when you gave them different IBANs? What excuses does the casino give?

I hope that we will be able to help you and that you will get your money in the end.

Hi, when the casino told you that players from Spain are allowed to play here, do you have any proof? I looked at the terms and I didn't see that Spain was a restricted country, so it's possible that it's fine and we don't have it right on our website anymore. I'll let our team check it out.

The casino told you that you can't withdraw or something similar, why would you want help?

I am told that revolut rejects withdrawals. All my deposits so far have been from revolut. I gave them iban of other 2 banks. So far they are rejecting withdrawals and making excuses just to buy time because they think I will get angry and gamble away my winnings. They did it to me again 6 months ago, they didn't pay me and in the end I played the winnings. In the casino they think I will play the winnings again and that is why they don't pay me.

Useless casino. Shame on them!

Okay, so have you contacted Revolut if they really reject your withdrawals or not? It might be a good idea to check. 

As for losing money, definitely don't do it now. You have an open complaint and we'll see where the case goes and hopefully we'll be able to help you if the casino doesn't pay you back. After this experience, you probably won't give this casino another chance. 😥

In the end, they didn't make the withdrawals of 1462 euros for me. My account is verified, I won a month ago and was assured by the vip manager that the withdrawals were completed. Eventually the money was lost. They also deleted the winnings from my account, but I never got any money. I am attaching an e-mail from the vip manager, so you can see how liars they are!

Hi there.

Jaro had an excellent question, and it seems you might pass it by. Could you also add the information regarding Revolut, please?

"have you contacted Revolut if they really reject your withdrawals or not?"

Might be the important, I'd say.

Of course I talked to the bank. No money ever reached them.

If necessary, I can send you a detailed statement of revolut so that you can see that no deposit was made.

Thank you for your answer.

I believe the best would be to now wait for your complaint to move forward, and then if neccessary, you will be asked to send any kind of proof.

What do you say? Would it be possible for you?

Of course, I will wait for my complaint to proceed.

Thank you very much, Nick should answer you soon and the case will move forward again.

I hope for a fair outcome.🙂