Casino Infinity - general discussion (page 3)

You did well if you didn't get anywhere and tried to solve the situation from your side. What did the casino tell you when you gave them different IBANs? What excuses does the casino give?

I hope that we will be able to help you and that you will get your money in the end.

Hi, when the casino told you that players from Spain are allowed to play here, do you have any proof? I looked at the terms and I didn't see that Spain was a restricted country, so it's possible that it's fine and we don't have it right on our website anymore. I'll let our team check it out.

The casino told you that you can't withdraw or something similar, why would you want help?

I am told that revolut rejects withdrawals. All my deposits so far have been from revolut. I gave them iban of other 2 banks. So far they are rejecting withdrawals and making excuses just to buy time because they think I will get angry and gamble away my winnings. They did it to me again 6 months ago, they didn't pay me and in the end I played the winnings. In the casino they think I will play the winnings again and that is why they don't pay me.

Useless casino. Shame on them!

Okay, so have you contacted Revolut if they really reject your withdrawals or not? It might be a good idea to check. 

As for losing money, definitely don't do it now. You have an open complaint and we'll see where the case goes and hopefully we'll be able to help you if the casino doesn't pay you back. After this experience, you probably won't give this casino another chance. 😥

In the end, they didn't make the withdrawals of 1462 euros for me. My account is verified, I won a month ago and was assured by the vip manager that the withdrawals were completed. Eventually the money was lost. They also deleted the winnings from my account, but I never got any money. I am attaching an e-mail from the vip manager, so you can see how liars they are!

Hi there.

Jaro had an excellent question, and it seems you might pass it by. Could you also add the information regarding Revolut, please?

"have you contacted Revolut if they really reject your withdrawals or not?"

Might be the important, I'd say.

Of course I talked to the bank. No money ever reached them.

If necessary, I can send you a detailed statement of revolut so that you can see that no deposit was made.

Thank you for your answer.

I believe the best would be to now wait for your complaint to move forward, and then if neccessary, you will be asked to send any kind of proof.

What do you say? Would it be possible for you?

Of course, I will wait for my complaint to proceed.

Thank you very much, Nick should answer you soon and the case will move forward again.

I hope for a fair outcome.🙂

Dude what happened in the end..?? Did you get paid by them?? I'm asking you because I accidentally got involved with them and I'm afraid they'll do the same to me. And we're more or less in the same profits. Answer if you can. I don't joke about such matters dude, I'll even report them to the game providers in Malta for fraud. Let's see how and what their customers will play next. Let them come in and play chess then. I'll even sue the pages that advertise them, because because of the Betarades I joined and signed up with them. I just want to have other cheated people with me in such a case.

The player did get pay, as you see in his complaint.

May I ask what exactly is the issue you experience, though?

Dude, I got my money through Skrill twice within 24 hours!

Hi Romy...still nothing...!!! But if I encounter a problem and they do the same to me, I will notify you and report it...I am already collecting evidence and data. Thank you for your interest, my dear, a happy new year to all of you. Expect my answer regarding what finally happened.

Oh oh oh oh what do I have to go through with them...God help me.

We'll be here, for sure.

How long are you waiting for your withdrawal?

I waited for the first ones for only 3 days and I got them today...but that's not all my money. I have about over 1000 and I continue playing until I make some more profits. If everything goes well in the game then I will make the big withdrawals and that's where it will be seen if there is a problem. Today, however, and after exactly three days, 100 euros went straight into my bank and without me having verified the account at the casino yet. But it's only 100 euros...who knows what I will face in the big withdrawals. We are waiting.....!!! However, if they are so unfair in finances and so cunning with customers as some comment....it's a real shame. Because the company as a page is worth it....it is very beautiful and very strong with many games in the live casino and a very good connection always. So good that even the biggest and most well-known companies would be jealous. It could easily compete with companies in Greece if it hadn't been blacklisted by the relevant gaming commission. By not paying or by making late payments to customers. They are losing money as a company and I wonder... don't they understand it..?? 😕

George, let me ask you, friend....what documents did they finally ask you for and in what form...because I was kind of scared by what I saw..!!

My photo ID, the card I use to make deposits and a proof of address. The first two are approved immediately, they threw away my proof of address. Because they are on the blacklist and they know that we can't report them in Greece, they do whatever they want. The documents are in pdf