HomeComplaintsCasino Infinity - Player believes that their withdrawal has been delayed.

Casino Infinity - Player believes that their withdrawal has been delayed.

Amount: €1,460

Casino Infinity
Safety Index:Above average
Submitted: 06 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

0d 23h 40m 2s

Case summary

6 days ago

The player from Greece has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.

Public
Public
2 weeks ago
Translation

The casino keeps rejecting my withdrawal requests. Yesterday, the VIP manager blamed my bank provider for the issue. I spoke with my bank provider, and they provided written confirmation that there hasn't been any rejection in recent days. I sent this evidence to the casino, yet they still refuse to pay me.

I want to mention that I've made dozens of deposits and some withdrawals from this same bank provider to infinity casino in the past.

I need your help to get the casino to process my withdrawal.

Thank you.

Automatic translation:
Public
Public
2 weeks ago

Dear ngeorgiou690,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Sensitive attachment
Sensitive attachment
2 weeks ago
Translation

My account has been verified a long time ago. The problem is that every day the casino cancels my withdrawal with different excuses. The casino is playing tricks on me. I am attaching their justifications.


Automatic translation:
Public
Public
2 weeks ago
Translation

They keep not paying me. I gave them 3 different iban and they did nothing. In the emails some Rick every day gives me different excuses and gets angry that I ask for my money. Almost swearing at me. You are my last hope to get my money! !

Edited
Automatic translation:
Public
Public
2 weeks ago
Translation

They keep not paying me. I gave them 3 different iban and they did nothing. In the emails some Rick every day gives me different excuses and gets angry that I ask for my money. Almost swearing at me. You are my last hope to get my money! !

Automatic translation:
Public
Public
1 week ago

Dear ngeorgiou690,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Waiting for approval
Waiting for approval
6 days ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
4 days ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
2 days ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
Waiting for approval
23 hours ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news