CasinerX Casino - general discussion (page 7)

I would like to add a personal note. In search of internal contact, I checked out our database, and I was sincerely hoping I could ask someone from our Affiliate Team for a working email contact. You would not believe what I found. An internal note saying we've been given some emails, yet never ever has replied back... 🙁

I must say I'm glad to see the safety index is low.

Hello don4yk, Sorry to hear about your negative experience regarding Email, Now info@casinerx.com is available for everyone, and We will try our best to get back to customers as soon as possible.

Best Regards,

Casinerx team.

ok just process my withdrawal and everything.

I wrote to this mail also. Nothing yet.

I have been waiting since the middle of July this year and without success. Maybe in September you will finally succeed?

Hello scammer!

We regret your blatant lies, but neither before nor now info@casinerx.com has never been accessible to everyone. If you write something there, you won’t get any answer. And in general, I will give advice to players who read this message thread: it is better not to get involved with scammers who steal your money.

Dasha, as you can see, our efforts were not in vain. I see how their index here goes lower and lower every time.

I don't know why, but I don't believe at all that they will be able to fix the situation. It is more like an attempt to stay afloat a little more due to the alleged feedback from customers, but in reality nothing has changed and will not change. Why are you setting up this circus here, gentlemen?

Some casinos that become a scam stay online to still get deposits, a case I remember is Scatterhall, they were a normal casino like many operating with a Curacao license and all of a sudden they stopped processing withdrawals but they are still online even tho their rating is near zero

Yes, you are right. Their activity can be stopped only by revoking their "pseudo-license". In fact, I am currently preparing an appeal to the relevant Costa Rican government authority to revoke their data processing license, as their so-called "activity" is causing losses to their own customers. I'm almost done, I have a few days left to wait for some documents from the government authorities of Ukraine and then I will send all this to the Ministry of Trade, Industry and Economy of Costa Rica and the municipality that actually issued them this "license". What will come of all this - we'll see. But I will not let them live peacefully.

Despite those complaints, why there's no warning or note on review page that this casino is stealing players money?

I made a deposit of $70! I can't bet on sports or play slots. I constantly get an error that I have no money on my balance. But that's not true! Nobody answers me in chat or email! I created a withdrawal request a month ago! The withdrawal has not yet been confirmed!

Friend, did you manage to withdraw your funds? I have been waiting for a month to withdraw my deposit. It's a small amount of $70 but they still haven't confirmed my withdrawal request.

Of course not. I submitted a withdrawal request back in mid-July this year and still haven't received anything. People, when will they finally remove this hole from the site or at least put a zero in the rating scale? How many more people have to lose their money for someone to understand: casinerx are criminals and they have no place on such forums. Site administration, you are ruining your reputation by helping these scoundrels cheat players. The longer you delay, the more I'm starting to think you're with them.

Hello,

I understand and respect your opinion. But you should consider the situation as a whole. What is the difference between, e.g. delayed payment and stealing? We do not know the casinos' intentions. We can't even prevent that, but when it happens and we have proof, the safety index goes down.

Along the way, we published this:

So far, there has been just one unresolved complaint:

https://casino.guru/complaints/all

If you can provide proof that the casino is stealing, please send it here: data@casino.guru

or, preferably, submit a complaint.

We do not change the safety index because we think we know; we change it when we know for certain. Otherwise, all reviews would turn into guessed values. We prefer to avoid that. Luckily, everyone is welcome to read this thread and decide whether the casino is worth the risk. The safety index is not the one and only information we provide about casinos. It's just a part, as well as complaints, the forum, and user reviews.

Everything about my complaint about this "casino" is perfect:

This "casino" completely ignores my requests

they stole my deposits

they didn't pay out my winnings

on top of that: they specifically changed the rules so as not to pay

It seems to me that a slight decrease in the rating (based on the amount of the complaint) will poorly reflect the real situation with this "casino".

Maybe we should add some notes about this to the review of this casino?

at least that the casino can change the rules later so as not to pay

Hello.

I understand what you say, but when it comes to complaints the safety index decreases based on the number of black points earned through that - in your case 400. This is quite a low value.

Quoting from the complaint guide:

"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."

The warning is there, though, not just only in the form of the unresolved complaint, but also as a part of the overview:

If you scroll down, you'll see the latest complaint right over the Safety Index, so those won't be missed.

I'm not saying the system is perfect as it is, on the other hand, it is the way we do it now. We need math and values to punish casinos exactly the same way to maintain fairness.

I honor your opinion; take this as a short summary of the very complex process.

finally it happened and their rating dropped. But I am afraid that they will continue their dirty work

Let's hope that the players will check the safety index before depositing, and will prevent any issues.