This review examines CasinerX Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. CasinerX Casino scored Low Safety Index of 4.2, implying a deficiency in fairness and safety as per our evaluation standards. Read our CasinerX Casino review to discover more about this casino and decide whether it is a suitable option for you.
Fairness and safety of CasinerX Casino
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of CasinerX Casino, we meticulously evaluated and analyzed the Terms and Conditions of CasinerX Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
Based upon our estimates and collected information, we consider CasinerX Casino one of smaller online casinos . This casino has a very high value of denied payouts in player complaints with respect to its size. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we know, no relevant casino blacklists include CasinerX Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All of that, together with other factors considered in our review, has resulted in CasinerX Casino having a Safety Index of 4.2, which is a Low value. We advise players to avoid this casino and explore alternatives with a higher Safety Index.
CasinerX Casino Terms and Conditions
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of CasinerX Casino to be mostly fair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about CasinerX Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 5 complaints about this casino in our database. Because of these complaints, we've given this casino 723 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
CasinerX Casino user feedback and reviews
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
The user satisfaction feedback of CasinerX Casino shared by 19 users has resulted in a Mixed User feedback score. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
CasinerX Casino company data and licenses
CasinerX Casino is owned by Zetti Capital Group Ltd and has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.
CasinerX Casino has a gambling license in Costa Rica.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
USD 8,000 per week
No win limit
USD 32,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at CasinerX Casino.
Language
Website
Customer support
Live chat
English
Russian
German
French
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at CasinerX Casino, account management, withdrawal process, etc. According to our tests and collected information, CasinerX Casino has a slow or bad customer support.
CasinerX Casino slots and casino games
CasinerX Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows.
Games from 30 casino game providers are available. This includes NetEnt, Evolution Gaming, Pragmatic Play, Quickspin, Betsoft Gaming, Playson, NYX Gaming Group, Amatic, BGaming, GameArt, Endorphina, Wazdan, Red Rake Gaming, Booming Games, Tom Horn, Belatra Games, Betgames, Arrow's Edge, Nucleus Gaming, Platipus, YeeBet Gaming, Caleta Gaming, Apollo Games, Gamzix, EAGaming, TrueLab Games, Vivo Gaming, 7Mojos, Amusnet (EGT), 5Men Gaming.
CasinerX Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 3 bonuses from CasinerX Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: In case you are looking for more information about this casino's bonus offers, visit our CasinerX Casino bonuses page.
Browse all bonuses offered by CasinerX Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(19)
User reviews of CasinerX Casino
This is a place to share experience with CasinerX Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Seems pretty bad... The early reviews here really read like fakes. You can see all the honest ones later on. Signed up months ago, support was almost non-existent, they finally credited the $10 NDB so I thought I'd give them another try. Support still non existent, live chat does not answer and if you email support you get mx.flockmail.com rejected your message to the following email addresses: info@casinerx.com (info@casinerx.com)
No way in heck I'm trusting them with a deposit at this stage.
I made a deposit of $70! I can't bet on sports or play slots. I constantly get an error that I have no money on my balance. But that's not true! Nobody answers me in chat or email! I created a withdrawal request a month ago! The withdrawal has not yet been confirmed!
This online casino truly stands out from its competitors. Not only does it offer a user-friendly interface and a diverse range of games, but what makes it exceptional is the simplicity of its deposit and withdrawal methods. With just a few clicks, players can easily add funds or withdraw their winnings. In addition, their customer service is always attentive, ready to help when needed. For those looking for a smooth and hassle-free gaming experience, this casino is the perfect choice. Strongly recommended!
Ce casino en ligne se démarque véritablement de ses concurrents. Non seulement il offre une interface conviviale et une gamme variée de jeux, mais ce qui le rend exceptionnel, c'est la simplicité de ses méthodes de dépôt et de retrait. En quelques clics, les joueurs peuvent facilement ajouter des fonds ou retirer leurs gains. De plus, leur service client est toujours à l'écoute, prêt à aider en cas de besoin. Pour ceux qui cherchent une expérience de jeu fluide et sans tracas, ce casino est le choix parfait. Fortement recommandé!
Convenient and accessible from anywhere.
Pratique et accessible de n'importe où.
A wide variety of games available at the click of a button.
Une grande variété de jeux disponibles en un clic.
Offers the opportunity to play with players from all over the world.
Offre l'opportunité de jouer avec des joueurs du monde entier.
upd: Before making a deposit, I asked in the chat whether players from Belarus were allowed to play at casinerx casino and they told me that it was allowed. All communications with casinerx support have been saved. So the representative's response to my review is a lie. On top of all this: now my messages are ignored in live chat. And they never responded to my email messages. You may note that positive reviews are given by one-day accounts, with only one review for this casino. I find this quite suspicious. Because the casino is terrible. I won $400, in the chat they told me to send documents for verification, which I did. The next day I checked with the casino to see if they had received my documents and how long the verification process would take. They answered me: yes, we received it, the process will take up to 48 hours. This was the last message from them. There is no talk of any withdrawal of funds, because they didn’t even check the documents and simply ignore my messages (by email, in live chat - complete ignore). Since August 2, this casino has completely ignored me. These are casino scammers who only collect money. It's almost impossible to get out of here.
upd: Перед внесением депозита я уточняла в чате о том разрешено ли играть в casinerx casino игрокам из Беларуси и мне ответили, что разрешено. Всё общение с поддержкой casinerx сохранено. Так что ответ представителя на мой отзыв - ложь. Вдобавок ко всему этому: теперь мои сообщения игнорируются в лайв чате. И ни разу мне не ответили на мои сообщения на имейл. Можете обратить внимание, что положительные отзывы ставят аккаунты однодневки, с одним лишь отзывом на данное казино. Мне кажется это довольно подозрительным. Потому что казино ужасное. Выиграла 400$, в чате сказали отослать документы для верификации, что я и сделала. На следующий день уточнила у казино, получили ли они мои документы и сколько займет процесс верификации. Мне ответили: да, получили, процесс займет до 48 часов. Это было последнее сообщение от них. Ни о каком выводе средств не идет речи, потому что они даже не проверили документы и просто игнорируют мои сообщения (на имейл, в лайв чат - полный игнор). С 2 августа данное казино меня полностью игнорирует. Это казино мошенники, которые только собирают деньги. Вывести отсюда практически невозможно.
Scammers
Мошенники
They don't withdraw money
Не выводят деньги
Ignore email messages
Игнорируют сообщения на имейл
Ignores in live chat
Игнорируют в лайв чате
CasinerX Casino
Hello Pozndarya,
I am sorry you had such an experience on CasinerX, But The thing is Belarus is in among Restricted Countries, I am not sure How you managed to make a deposit on CasinerX but WE will look into it and see what can be done.
Dear administrators of this wonderful project, allow me to express my respect and thanks for your help in handling my complaint. You are doing an incredible job and I wish you nothing but success in your endeavours. But I'm a bit confused. 1. As you and I know, CasinerX representatives completely ignored my complaint and did not respond. Therefore, you can safely assume that these scoundrels do not care about you and me. But you can put up with it. 2. These scammers from this casinerX casino, which I do not understand, did not pay me the winnings from the no deposit bonus. And I can accept that too. 3. They committed a crime - they fraudulently took my money in the amount of $100, which they have not yet returned and, as I understand, never will. In many countries, such actions qualify as fraud and are punishable by criminal law. And although in this case the court did not recognize them as criminals, we understand very well that these guys are fraudsters and criminals. 4. Considering these circumstances, we have sufficient grounds to believe that these persons will most likely continue their criminal activities. Therefore, other people who do not know anything about these criminals may be affected by their activities. So I have a simple question: why does the casino of these criminals, who fraudulently appropriated my $100 back on July 12, 2023 and still have not returned it, have a rating of 6.2 and not -6.2? Why is there no record of their crime or even a hint of it on your site in the profile of this misunderstanding (here by "misunderstanding" I mean the casino) so that the next potential victim of their crimes doesn't become a victim and just bypass them? And in general, of course, you don't care about my affairs and this one in particular, and that's fine, that's the way the world works, but tell me, please, do you like dealing with people whose reputation is worth $100? Do you really want to continue to see on this site (and your goal is noble, I'm sure) a casino that literally robs its customers? I hate to think that you can somehow cover up for these criminals. Anyway, with the current economic situation in my country, this was the last casino I made a deposit at and I will never forget that $100. Let the war end. I hope you will respond to my appeal. thank you I wrote in the chat several times yesterday but never got a reply. I was wondering how long it takes to complete a withdrawal. Yesterday morning I continued to communicate but without success. I then emailed them twice and after the second email I got a reply to my email. Here is the text of the message: "What is your login on the site? I'll check everything for you and get back to you with the answers.'' I quickly answered him. nothing In a few years he wrote another letter. nothing, I think he is still studying my question. And this situation makes me very, very sad. I have a premonition of fraud. For some reason, this thought has stuck with me ever since I won my first hundred dollars. Well, you can't act like them when you are a decent casino. isn't that it?
I posted my negative review about this casino twice yesterday and deleted it twice. this time I am writing for the third time and the review will also be negative. So three days ago I signed up at this casino and the agent quickly credited me with a no deposit bonus. I contacted them live twice more that day and they responded quickly. Yes, and again on the same day I won from those 10 bonus dollars, first $600, then $1000, and today my balance is $3600. It was my lucky day. (By the way, this is the first time I won such money in a casino. Before that, my record was $1,500, and that was a long time ago). Then everything went wrong. In the evening of the same day, I made a deposit of $100 through the Bitcoin network and made a withdrawal request of $250. I fully understand that I will not receive this entire sum of 3,600 dollars, because such are the rules of the casino. I wrote in the chat several times yesterday but never got a reply. I was wondering how long it takes to complete a withdrawal. Yesterday morning I continued to communicate but without success. I then emailed them twice and after the second email I got a reply to my email. Here is the text of the message: "What is your login on the site? I'll check everything for you and get back to you with the answers.'' I quickly answered him. nothing In a few years he wrote another letter. nothing, I think he is still studying my question. And this situation makes me very, very sad. I have a premonition of fraud. For some reason, this thought has stuck with me ever since I won my first hundred dollars. Well, you can't act like them when you are a decent casino. isn't that it?
Nodeposit bonus
They not responding
CasinerX Casino
Hello Don4yk,
I am really sorry to hear that you had such an experience.
Please contact us Via email And I will make sure that it is sorted .
Casino with many games, and many payment methods, I had the experience of playing a lot and winning. A problem with it and support sometimes takes a while to respond, but it does! I requested a withdrawal and it took 4 days for payment, so trust them they pay!
Cassino com muitos jogos, e mutos métodos de pagamento, tive a experiência de jogar bastante, e ganhar,. Um problema nele e o suporte as vezes demora para responder, mas responde! Eu solicitei um saque e demorou 4 dias para pagamento, então pode confiar que eles pagam!
I signed up and completed the registration as required. After that I tried to get the €10 no Depp bonus in the live chat or I just asked politely for it. Despite multiple attempts and polite speeches, I was not even given an answer, which I frankly find very rude and unfriendly. I would be careful not to ever make a deposit in this casino and would also advise everyone else not to! if you are already ignored with something like that, I don't want to know how long it takes to pay out there?
Habe mich angemeldet und die Registrierung wie gefordert komplett abgeschlossen. Danach habe ich versucht im Live-Chat die 10 € no Depp Bonus zu bekommen bzw habe ich nur höflich danach gefragt. Mir wurde trotz mehrfachen Versuchen und höflicher Ansprache nicht einmal eine Antwort gegeben was ich offen gesagt sehr unhöflich und unfreundlich finde ich würde mich hüten in diesem Casino jemals eine Einzahlung zu tätigen und würde auch allen anderen davon abraten! wenn man schon bei sowas ignoriert wird möchte ich nicht wissen wie lange man dort zum Auszahlen braucht?
Live chat not responding
Live chat reagiert nicht
CasinerX Casino
Hello, DrSimonCem
Please Contact us Via live Chat or Email to resolve The issue, Thank you :)
I registered 1 week ago and until today I can't get into my account. How come? Because you need an email confirmation to validate the account so you can log in. I was in support for 3 days! I wrote emails but for 1 week no one has reacted in the chat or answered me by email. I don't understand the reviews at all because I can't imagine that everything is going great here like the fake comments claim because you don't even answer in support or live chat and not once! If a casino can't even answer, I can't imagine them paying out super fast like the reviews from other users claim. It's a shame they don't take their customers seriously. And the positive reviews I think are fake because I experienced exactly the opposite
Ich habe mich vor 1 woche angemeldet und bis heute komme ich nicht in mein konto. Wieso? Weil man eine Email Bestätigung braucht um das Konto zu Bestätigen damit man sich einloggen kann. Ich war im Support 3 Tage lang! Habe Mails geschrieben aber seit 1 Woche reagiert weder jemand im Chat noch antwortet mir jemand per Mail. Ich verstehe die Bewertungen absolut nicht da ich mir nicht vorstellen kann das hier alles super läuft wie die fake Kommentare behaupten da man hier nicht mal im Support oder live chat antwortet und das nicht 1 mal! Wenn ein Casino nicht mal antworten kann kann ich mir nicht vorstellen das sie super schnell auszahlen wie die Bewertungen von anderen Nutzern behaupten. Schade das man die Kunden nicht ernst nimmt. Und die positiven Bewertungen denke ich sind fake da ich genau das Gegenteil erlebt habe
Unfortunately nothing. Don't reply to emails or chat
Leider nichts. Antworten weder auf Mails noch im chat
You feel like you're alone in the casino because nobody ever answers
Man fühlt sich hier so als wäre man alleine im casino da sich nie wer meldet
CasinerX Casino
Hello CasinoStreamer88,
I am really sorry to hear that, But as I have checked, The reason for not being able to login was a Fraud Flag on your account, Reason Specified was "DUPLICATED ACCOUNT", IF you believe that this was a mistake, please Contact me via email and I will look into it for you
The withdrawal at Casinerx online casino was so fast that it impressed me. It was amazing! I have never seen such fast processing before. I am really satisfied with the service and I will continue to play on this site.
Le retrait sur le casino en ligne Casinerx a été si rapide que cela m'a impressionné. C'était incroyable ! Je n'ai jamais vu un traitement aussi rapide auparavant. Je suis vraiment satisfait du service et je continuerai à jouer sur ce site.
Amazing customer service. So quick with responses and consistently effective Since I started using this site, I haven't encountered any problems. They have never failed to assist me in fixing my own mistakes when I have slightly compounded the situation on my end. strongly recommended. I won the jackpot first time on my playing circle
Overall I am very impressed with this casino. The combination of generous bonuses and friendly live chat makes it an excellent choice for gambling enthusiasts like me. If you are looking for a fun and trustworthy casino I highly recommend it. Good luck playing!
Insgesamt bin ich von diesem Casino sehr begeistert. Die Kombination aus großzügigen Boni und einem freundlichen Live-Chat macht es zu einer ausgezeichneten Wahl für Glücksspiel begeisterte wie mich. Wenn du nach einem unterhaltsamen und vertrauenswürdigen Casino suchst, kann ich es nur empfehlen. Viel Glück beim Spielen!
Good selection of games Games run fine without any problems good and fast support
Gute Auswahl an spielen Spiele laufen gut ohne irgendwelche probleme guter und schneller support
has a no deposit bonus
hat einen no-deposite bonus
Safety Index explained
Safety Index of CasinerX Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasinerX Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low4.2/10
One of smaller casinos, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
