It is worth adding that I am waiting for their decision in this difficult situation. I'm still waiting for my winnings to be paid out. Judging by the received negative experience, I assume that making a decision can last a very long time and I am afraid to predict what it will be like for me.
Perhaps they do not know, I will remind them of something. There is a WAR going on in my country. Today I am all right, as happens in war. Tomorrow everything can change. Tomorrow it may happen that I will be killed, and what next? They will keep my money. Well, if they wanted it from the beginning, then everything is clear. I don't have the patience to wait that long.
Hello!
Those are good questions and the casino should be able to answer. We at Casino Guru believe that once the player is allowed to play using the correct information in the registration form, the casino should fairly pay out every winnings gained in compliance with the terms and conditions.
It's great you've lodged a complaint it is important to get in touch with the casinos and clear things out.
Perhaps they do not know, I will remind them of something. There is a WAR going on in my country. Today I am all right, as happens in war. Tomorrow everything can change. Tomorrow it may happen that I will be killed, and what next? They will keep my money. Well, if they wanted it from the beginning, then everything is clear. I don't have the patience to wait that long.
I know it must be hard, just do whatever you can to endure this phase, ok?
I try not to mention the war, especially when it comes to my private affairs, such as this case. Because this should not be abused. But in this situation, for some reason, I did not hold back. Of course, I apologize for such posts.
That's ok - I assure you.
I was trying to express my support, nothing more.
For me, it is almost impossible to imagine what it must feel like.
War should not ever be an option!
💚🙌🤞
As far as I can see, these fraudsters are not thinking of returning my money. If until this moment they have not verified my account, have not responded to letters - ignored me and, perhaps, you, then it is useless to hope for something positive for me in solving this case. Let me remind you that two and a half weeks have already passed. If this was a normal casino, we would have forgotten about this case a long time ago. However, in this case I must forget about my money. I can't even find words about them without profanity. It may be worth removing them from this resource so that there are no more victims of their criminal scams
And besides, I am convinced that someday the same thing will happen to them as it is to me now, because nothing in the world disappears without a trace and any evil will receive a corresponding reward.
I am 1000% sure of this. To be honest, it does not comfort me at all. On the contrary, I am surprised by the fact that these businessmen are so small that the value of their reputation is only a few hundred dollars.
not worth deleting
if they are really scammers, then they should be rated like scatterhall casino and the like
so that people can see that this casino is unreliable and should not be played
You are certainly right, but a double-edged sword, if you leave such scammers, then there are few negative assessments. It is necessary to select them in such a way that the user does not have a desire to look in that direction. Estimates are all subjective, and not everyone and not always put them, and even more so positive ones. But if there are specific facts of fraud, then it would be nice to indicate them
yes and you are right
but casino guru perfectly fulfills its role
casino gurus do not invite anyone to play, they simply review almost all the casinos that are available (it is clear that they are also affiliates, but they also need to exist for something)
I judge by myself and I think that this is close to the truth - most players find new casinos on other resources, or through spam emails or banners and the like, and only then come to the casino gurus and leave reviews.
casino gurus are currently an ideal incorruptible resource, they act impartially and in most cases on the side of the players, which is a rarity these days. Previously, it was askgamblers, but at the moment they have become a corrupt dump (I know that they were resold, but even before that they were already starting to scam).
a lot of thoughts, but too lazy to paint them now, I hope you caught my message)
By the way, how did I end up in this branch of the casino? I made a deposit there 🙂
support in live chat writes with typos. answer for a very long time. It is clear that they do not understand the questions they are asked.
there will be an experiment
I’m still a player and I play in many casinos, so I won’t regret another ~50 dollars to check this casino, if I manage to win, I’ll write either a complaint or a review (depending on whether they withdraw money or not)
previously clarified about my country in support - they said that I can play 🙂
and sorry for the confusion, I drank a little, but out of habit it turns out that I got drunk)))
totally agree with you. The only thing I would not advise doing is the next deposit in this casino. I think you know without me what a "license of Costa Rica" is and that under such circumstances the player is not protected, because there is no regulator to influence the casino. I sat down to study their documentation and
they have one point there, the presence of which levels out the rest of the text of the same rules.
"4.7 In addition, the Company reserves the right of accepting or rejecting registration, or to suspend or close any Account, for any reason whatsoever without explanation to you.
4.7 In addition, the Company reserves the right to accept or reject registration, and to suspend or close any Account for any reason without giving reasons.
That says it all.
In addition, you correctly noticed about the literacy of their support, with which I had a very funny (as for me) case. On that day, I was looking for ways to contact them (acc. skype - fake, viber has not been online for a long time, votsap is the same as viber, they don’t answer mail, phone numbers are not serviced or offline) wrote in the live chat in the morning and then during the day several dozen times, but no one answers. Toward evening, I could not stand it and out of anger in Ukrainian I wrote "you guys are pid *** sy." Ten seconds later (!!) a sign appeared? and then the question "why do you think so?"
Dear administrators of this wonderful project, allow me to express my respect and thanks for your help in handling my complaint. You are doing an incredible job and I wish you nothing but success in your endeavours. But I'm a bit confused.
1. As you and I know, CasinerX representatives completely ignored my complaint and did not respond. Therefore, you can safely assume that these scoundrels do not care about you and me. But you can put up with it.
2. These scammers from this casinerX casino, which I do not understand, did not pay me the winnings from the no deposit bonus. And I can accept that too.
3. They committed a crime - they fraudulently took my money in the amount of $100, which they have not yet returned and, as I understand, never will. In many countries, such actions qualify as fraud and are punishable by criminal law. And although in this case the court did not recognize them as criminals, we understand very well that these guys are fraudsters and criminals.
4. Considering these circumstances, we have sufficient grounds to believe that these persons will most likely continue their criminal activities. Therefore, other people who do not know anything about these criminals may be affected by their activities.
So I have a simple question:
I hate to think that you can somehow cover up for these criminals. Anyway, with the current economic situation in my country, this was the last casino I made a deposit at and I will never forget that $100. Let the war end. I hope you will respond to my appeal. thank you
Hello there.
Allow me to start with the most important fact: We are not lawyers nor a policy. If you are certain the casino is acting against the law, you should act because we can't do that on your behalf.
I completely understand your feelings, but we have no authority over the casinos.
As stated in the complaint:
"Since the casino operates with a bad reputation license and doesn't refer to any ADR service, there is practically no gaming authority to turn to. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion."
The license "quality" is listed as a negative fact, the safety index is below average - this indicates the casino is not very reliable.
Untill the casino shows us what they are capable of, there is no way to warn players.
At this point, the review looks like this:
CasinerX Casino Review
We've thoroughly reviewed CasinerX Casino and gave it a Below average Safety Index. This casino has some good qualities, but also a lot of negatives because of which it's better to play elsewhere. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.
According to our research and estimates, CasinerX Casino is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.
CasinerX Casino has a casino license, however, it wasn't issued by a good licensing authority.
We have found no relevant complaints about this casino.
CasinerX Casino has a customer support, however, we've rated it as slow or bad. This means there are customer support representatives available to help you, but their responses tend to be slow and not as helpful as they could be.
As we already mentioned, CasinerX Casino has a Below average Safety Index. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.
As we always advise players:
https://casino.guru/how-to-choose-an-online-casino
I'm sincerely sorry your complaint was the first unresolved for this casino.
It is vital to spread this information on the forum, as we are doing now.
Let me make something clear. Of course, I understand that you have no leverage over this casino. But in a previous post, I tried to convey that a casino that literally steals customers' money should not be hosted on resources like yours. And the simplest proof of my words is that the representatives of the casino did not even show a desire to refute my accusations. They also ignored my complaint where the third party is your resource. So, a simple conclusion: they don't care about customers and your resource. They ignore you and you calmly react to it. You don't even react. Why then these complaints? To watch the countdown timer for two weeks waiting for an answer?
I am convinced that you are much more important to them than they are to you. Your resource is one of the top in this direction. But I do not have the right to tell you how to conduct a policy regarding the placement of such casinos on your site, but, in my subjective opinion, if such cases happen and the casino ignores you, then they should not be here.
Do you know where I found out about this casino? Yes, on your resource in the "No Deposit Bonuses" section. And I'm sure most of their customers found out about them because of yours and sites like yours. So I don't think it's right to say that leaving them here with a bad index will alert others.
Also, I think your statement about them being licensed needs some tweaking. They do not have a gambling license. I recently learned that the organization and operation of a gambling business is not prohibited by Costa Rican law, but there is no specific law governing the organization and licensing of online gambling. Therefore, such business is not controlled and regulated at the state level.
Since there is no specific license for online gaming in Costa Rica, operators use a Data Processing license to operate. And although this license does not directly indicate the right to act as an operator of online games, it is still used as an official permission document. By registering a company in Costa Rica and obtaining a Data Processing license, the operator can operate safely online and accept bets from players from all over the world, except Costa Rican residents.
Therefore, I believe that the statement that they have a license is false. This is a paradigm shift, and it affects the decision of potential customers to go to them and spend their money there. But it is up to you to decide what and how to do in such situations.
Hi, I have a few notes here.
First of all, we're the largest online casino database in the world. Our aim is to have every single online casino review and provide honest information about them to anyone who's looking for more info in the internet. When it comes to bonuses, we did a poll some time ago. The results were clear. Approximately 78% of players are interested in no deposit bonuses even when the casino doesn't have a good reputation. That's why we also have every single no deposit bonus that we find in our database.
On the other hand, in order to protect the players a bit more, we send no deposit bonuses via our newsletter, but we never send a bonus that can be found in a casino that doesn't have a good reputation. We feel like when you receive an email from Casino Guru, you may tend to believe that it's all safe and we don't want to confuse players this way.
When it comes to your complaint and your question why the casino doesn't have a rating of -6.2. There are cases when the casinos are good or quite good, but they simply refuse to cooperate with us or any external party. It's their policy. Then we can't claim they're pure scammers. It's hard to say. Anyway, there were cases back in a day where casinos were just a pure scam, but that was also reflected in our complaints section. In other words, when a casino scams people, you suddenly receive a lot of complaints about the same thing. This isn't the case for CasinerX so far. On the other hand, we agreed you're right based on what you described in your complaint and that's why we assigned black points to the casino.
I thought I might have been one of the first and only ones to suffer from the actions of these assholes, but alas, I saw pozndarya's post yesterday that she can't get $400 out of this hole. So, please comment on this casino's policy of ignoring their customers, and please tell me, how many more obvious cases of casinerx fraud do you need to get this garbage out of here? thank you
Though I understand your concern, I dare to say two unresolved cases are far from indisputable proof.
It is bad, unfair - thus the casino will get black points for every single unresolved case. As explained in the Complaint Resolution Center Guide:
"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."
We just can't punish the casino as an act of prevention. That would unstabilize the whole concept of safety index calculations. If you are familiar with the Scatterhall situation, you also know how we explained our approach.
Players capable of browsing complaints or this thread will find the warning, it is also shown right here:
I'm sorry the casino didn't care about your complaint.
I see that they responded to my review and told me to write them an email. I wrote to four of their supposedly known addresses, but the letters were not delivered. I'm contacting casino representatives: please send me the current e-mail address of your casino's support service so that I can contact you.
The casino responded to my review with the following:
"Hello, Pozndarya!
I'm sorry you had this experience with CasinerX, but the fact is that Belarus is one of the restricted countries. I'm not sure how you managed to make a deposit on CasinerX, but WE will look into it and see what can be done.
Please contact us by email."
Firstly, when making a deposit, I asked in the chat whether players from Belarus were allowed to play in their casino:
(for some reason the image is not loading, but if necessary, I can send it to someone who is interested in it)
Secondly:
I have already sent many messages to the casino's email and have never received a response from them.
Same bullshit, they responded to our reviews and told us to write to them. I emailed them two days ago and still nothing. They continue to ignore user emails, and out of the four email addresses I know of, my email only reached the one that starts with info@….com. The rest are no longer relevant. Well, I have a guess that this one-time appearance on the forum by them to respond to negative reviews in the spirit of "it's okay, contact us by email and we will solve everything" is really nothing more than an attempt to distract new customers in order to rob them later . As you can see, nothing has changed.
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