CasinerX Casino - general discussion (page 5)

send an email to george support manager.i think email is on this topic

here:

gmorgan@casinerx.com

gmorgan@casinerx.com

So far I have sent no response!

i think because you won with a bonus they just delay the payment.yoi know what i mean .it is free money. have patient!

May I ask you to respond to the deposit question as well? I feel the player could use some explanation. Especially, when another has mentioned a bug on your site associated with withdrawals.

It's just a kind plea.

Thank you for considering.

Normally such deposit need to be wagered too in order to get available for withdrawal. It's due to the Anti-money-laundering policy. Have you checked the rules? I would start right there to be sure.

Though I agree the support should explain. 🤔

The answers didn't even sent an email days ago.

It's just not a good place to gamble no matter who says what.

The fact is that there are more problems than good times here.

Regardless of whether it is a bonus or no bonus, they hardly care about their customers here and that is simply not possible.

Good casinos treat the people putting money in their coffers differently.

No, it says nowhere that you have to bet the deposit, I already looked and couldn't find it, I spoke to them yesterday, I'm waiting for the withdrawal request I made.

The site released the withdrawal part, but only for withdrawal via card, here in Brazil there is no way to receive money like that, so I opted via crypto, but you have to send it via email to withdraw I am waiting for the email I sent requesting. the loot

Coming back here to inform you that they still haven't answered me via email, referring to my withdrawal request!

Absolute fooling in my opinion and I really don't mean that in a bad way.

It's one thing to be NEW & maybe not 100% versed and quite another not to answer people.

To be honest I feel betrayed by them too.

No emails.

After 10 days I submitted a review to Guru and on the same day the casino replied with the request to write an email so that they could help me & I am still waiting for this email to this day. 🙂

That's not how you get customers.

Nobody should have so much stress while playing, it's not fun.

Hello, 

Hopefully you will receive your answer, they have 14 days as per what the complaint said. However, I do understand that you want to get your money asap. But from our experience it is usually done within 14 days. You also have timer on your complaint to keep track of that.

Do keep us informed if casino gets in touch with you or you receive your funds.

I fully agree that playing should be fun, not stressful but again you are betting your money so stress comes naturally. However there are certain measures to keep the stress as low as possible, either by money management, playing with funds you are actually willing to lose.

Hi, they just paid me via crypto.

Good news!

Congratulations!

Definitive.

I think that if a casino is looking to attract customers, you just have to make the players feel comfortable, otherwise they'll look elsewhere.

To be honest, I'm a bit disappointed because I haven't received an answer for days 🙂

But now it's not half as bad 🙂

On Sunday, they contacted and asked for documents for verification, I provided them. After that, silence again. Some resources can verify a user in 10 minutes. Two days have passed here and nothing. It's just horrible

Well, according to other posts in this thread, I'd say you're not alone. 🙁

As far as I know, some casinos seems to be working on weekends but not in full strenght. Still, its Wednesday, seems like they are not in a rush.

Let me know how it goes, will you?

Hello, Yes of course. a few hours ago I received a message from gmorgan@casinerx.com. He claims that players from Ukraine are not allowed to play CasinerX because their jurisdiction does not extend to players from Ukraine. And also I have few questions

where can I find this information on your site?

If this is really true, then why was I able to register an account, get a bonus, play slots and make a deposit?

Why didn't I see any message about this during registration?

And in general, I have extremely bad impressions from interacting with them. Some of the users of the site rightly said that the purpose of the casino is to give people entertainment. Instead, they ruined my mood for exactly one week with their inactivity and lack of elementary ethics of behavior. And I believe that there can be absolutely no excuses for this.

My late grandfather always liked to repeat: "If you can't do it, don't do it. That way you won't disgrace yourself and you won't harm anyone."