CasinerX Casino - general discussion (page 4)

ygorjogosx@gmail.com email

I sent the email with the documents waiting for a response

you wil get your money ,dont worry.it is new casino with some bugs.

I'm waiting to verify my account, then I'll make a deposit of 100$ so I can withdraw.

oke ,good luck .the casino seems genuine to me .i deposited 2x i won then i lost it so i cant comment on payouts but soon l will 😀

Aha! That technically explains a lot. 😀

Of course, you should get a proper explanation, but as I said, it seems the lack of communication is the real pain in this casino.

May I know how much do you try to withdraw? I would start checking the withdrawal limits, or anything "useful" stated in the rules. 🤔 Trying to figure out a good hint, well... Could really use the casino's cooperation.

Based on the bonus description we got from the casino, I think those are dollars:

"Maximum cashout: $250The maximum amount of money you can withdraw from this bonus is limited to $250. If you win more than that, the exceeding amount will be forfeited.":

Check it out right here.

No need to repeat it's the casino's job to answer such questions properly. 🙁

i personally never take bonusses just to avoid all these misunderstoodings .in rarely cases when i lose big i take the bonus just to cool off and in my mind i am not playing to win .just deposit double what you will ing to play and be free with everything.that is my openion.

Well, the operator says 100$ - I'd say you got the answer. For now, you should make the deposit in order to withdraw your winnings. According to the screenshot, I think the wagering is completed. Though a direct response would be better than "Have you read the rules?"🤔 Not a polite chat at all, if you ask me...

I agree. From my point of view, this whole situation was handled pretty weirdly by the casino, it drew quite a picture. I doubt such an approach addresses players in a positive way 😀.

Let's hope they learned the lesson...

I really understand when a casino is short of staff or on vacation or whatever 🙂

I'm actually not a person who is stressed about waiting times, but more than 2 weeks is too much for me personally. 🙂

If I already deposit in a casino then I at least expect support from the casino.

It's important to me that you respond to my concerns as quickly as possible, otherwise you don't feel comfortable & I don't think any player wants that 🙂

I'm not saying this casino is bad & appreciate the casino representative replying here but with all due respect I've really lost interest in playing here.

I would only ask the casino to react to the players in the future, otherwise it will harm them and I really mean that well because I think that everyone is entitled to make money with their casino 🙂 but of course the player (the most important part) cannot be ignored and nothing stands in the way of your success. 🙂

Live and let live 🫡

But please answer the customers by doing so you are doing yourself a very big favor.

I wish the casino every success!

They said I had to send documents to validate the account, I sent them yesterday and I'm waiting for their response

Agrred - It's all perfectly clear to me! And the request you made toward the casino stuff is precise. 🙂

It's great to have you back 😉🙌

It's good. This process is called the KYC (Know You Customer) verification. As soon as it's done successfully, you'll be much closer to a successful withdrawal.

Let us know how it goes, I still have "a little concern" about the casino's support. So, I'd love to keep track of your progress.

My account was verified today, I'm wondering if I'll make the deposit of 100$ to be able to withdraw. I'm in contact with them, sometimes they take a while to respond, but they do. I am in doubt if I will deposit to withdraw because I was told that the deposit amount could be withdrawn, totaling 375$

Now he told me that he can't do it anymore, only 250$, complicated..

Hello Ygor,

We try our best to communicate with you all the details about the bonus, Which is in our Promo page on CasinerX, NO deposit bonus max withdrawal amount is 250$ That are the terms.

I know the maximum is 250$ but the amount I deposit should also be able to withdraw with the bonus!

I made the required deposit of 100$ still nothing released to withdraw! I click on withdraw back to the casino homepage

i know that is a bug on the site .i made note of it to the casino but it still not fixed.when you use withdaw option it jumps back to home page .

How am I going to withdraw now?