CasinerX Casino - general discussion (page 3)

That's truly appreciated - thanks for being so honest. I also agree one mistake is beatable. Could be far worse, right? 🙂

Yeah, I feel the same way. I would like to add that stating "IF you believe that this was a mistake, please Contact me via email and I will look into it for you" sounds kind of weird. If I even make such a statement I would be 99% sure I'm correct and all was triple-checked, so there would not be a need to cover my back with a "mistake". But that's just my opinion...

Could possibly be a bug, is there any warning sign or error you getting when you try to withdraw again, perhaps?

You're not the only one having issues getting in touch with the casino. Let's hope the casino rep will respond here, as did before. 🤔

No and Bug, they simply said that I still haven't reached the withdrawal requirements, so I ask what's missing, they don't answer!

The amount I won was with the registration bonus 10$, the maximum gain allowed is 250$, and it also says that you have to deposit 100$ to be able to withdraw these earnings, but I ask them if it is 100 dollars or and 100 reais no one informs me! I'm a little suspicious asking for a considerable amount to be able to withdraw

Last conversation I had with them



What would be your email to contact?

Wrote an email that day and haven't received anything yet 🙂

So much for the seriousness of the casino ^^

Good that there are many other casinos where customers still mean something. 🙂

In the end, the casino loses.

We players just look for decent places no problem at all 🙂

Unbelievable that they answer you 😂 I've been waiting for an answer for almost 2 weeks but so far not 1 answer from the casino 🙂

They seem to be very motivated 😂🤪

Answers a question then disappears, reappears after two days...horrible casino

Better than mine 😂 I didn't get an answer to any of my questions & concerns 🤨🫣😂

Complicated, do you have a balance at the casino?

No, I can't log in for 14 days or more because I'm still waiting for an email from CasinerX so I can verify my email to get into the account 😅

In such a casino, with all due respect, I don't pay a cent if it can't answer seriously 🫡

I have 2200$ at the casino, they are asking me to deposit 100$ to be able to withdraw, a very high amount to deposit, even more the dollar, in Brazilian real it would be 500 Reais

Please let us knowWhat your email is and I myself will make sure To answer you. Or PLease email me at gmorgan@casinerx.com

Hello,

We are in contacts with you all the time, Second thing is, you have used 10$ no deposit bonus , and we sent you the terms for the 10$ NO deposit Bonus. You have to fulfill all the requirements in order to withdraw. Plus you have not completed KYC yet, We need both to be complete in for you to be able to withdraw, AS it was clarified by our chat representative on website.

How do I send the documents?

I will email you all the details, But Please Keep in mind that NO deposit bonus comes with terms you need to fulfil before withdrawal, PLease read THe casinerx promo page for all the details about the bonus

I will be waiting. As soon as everything is resolved I will change my opinion about the casino and give my positive feedback