CasinerX Casino - general discussion (page 2)

Don't worry 🙂

One way or another, I'd take the fact the not-yet-verified casino representative apparently joined the conversation as a good sign.

I'll notify Tomas about it, it might prove useful somehow.

A step in the right direction. Thanks very much 🙂

Let's now hope the casino will respond properly to your complaint. That would be extremely useful!

Unfortunately, I cannot understand the reviews.

It seems very suspicious to me that some write "Payouts are super fast".

I registered here about 9 days ago but no one answers me by mail or in the chat.

Without an email confirmation you CANNOT log into the account so I've been trying for days to get someone to email me to verify it but it just isn't possible as no one is replying to me.

How can this casino pay people out super fast when they are not even able to respond to emails or chat.

I'm not talking about 2-3 hours here, but meanwhile about 9 days & until today I haven't received a single answer.

To me it looks like a scam casino & you shouldn't blame me for this, but if nobody answers me for 9 days, everything is obvious to me.

I find it strange that some write everyone is great.

The opposite is the case for me.

I wouldn't recommend that.

If the casino answered me here, it would be positive 🙂

I just wanted an email so I can verify the account ^^

What happens if I request a payout 👁

one of 8 conversations & in none one answers.

How can some say they are super fast?

I don't want to badmouth anyone but I'm so fed up with these fake accounts that rate casinos as good when the exact opposite is true.

A casino that hasn't even been able to give you a single answer for almost 10 days is anything but good!

Look for places where you can also reply to the players.

With the best will in the world, I cannot understand the reviews that mean that payments are processed quickly.

If you can't answer your customers, you shouldn't have customers.

I can't open a business and just ignore the customers' questions. That just doesn't work.

Look for decent places where you are taken seriously!

When someone praises a casino, it's a scam for new players.

I see like you

Nobody answers here.

Unfortunately, more and more dubious casinos are becoming more and more common!

😑

I'm sure there are exceptions.

Hello there. 🙂

I think the casino is about to be closed - more likely. All warning signs are there.

So, I reached to the Data Team and ask for another check.

Thank you for the info though, hopefully we'll find more hints soon.

Good thinking. Submit the complaint, please.

Once we find the casinos did something wrong or unfair, the rating will be affected.

The way I see it, the site is not fully active, so the deposit is pending for now.

A scam site would offer great bonuses, accept deposits, and respond to players - still, no money comes out to players.

Scatterhall is a great example.🙁

i tried to open a complain but when i press the button nothing happens .the same with reviuw button!

Hello, Everyone

I get your concern and It very legitimate sardapoor1963,

My name is George Morgan and I am head of support department at CasinerX,

I have checked your case and There indeed was a technical error on our side, We have received your payment of 100$ but it did not add to your balance.

We Apologise for the inconvenience, We have now updated your balance. And Fixed the Technical issue we had on our part.

The problem was following: Our tech team was adding New game providers and There was a maintenance going on at that time, That is why our reps were not able to contact you back, But I will make sure this will not happen and all of our players will receive proper support in chat as well as the Email.

what a relieve !thanks for the update George.lets see if i can make the casino broke lol.

Casino does not respond to chat, nor email, I won 10$ of registration bonus, I wanted to know how long the rolover is left, no one answers me!

Nobody answers me either.

You don't get an answer in the chat or by email, but my review was answered in a strange way and with the lie that I had double accounts, which is not the case.

Also, the rep can't have checked as I didn't give my email or name for him to check.

And my name & email on Guru is NOT the same as at the casino so there's no way the representative checked it out!

I see that you should stay away from this casino.

So for me personally it's done.

I don't play at any casino where you can't even reply but respond to negative reviews with lies.

Find decent places.

Others also manage to reply within seconds when entering the LIVE chat.

Hey there! Thank you for updating the complaint. In case the money is still missing, let us know.

🙂

Hopefully, you'll get an update too. I mean it is always a good sign when the casino rep reaches out to the players here on the forum. 🤞

hi Radka,the casino apologized for what happend and credited my acount i played and won first then i lost it ,my fault.overall the site is very good ,fast games no bugs .and the representative of the casino seems to me a genuine guy.i will deposit here again .one mistake from casino does not mean they are bad!!

Hello there.

Sorry to step in, but I read the casino's reply - the user reviews reply and, well,... I wonder how the casino identified your account.

Let's see whether the casino rep is going to explain it a bit. 🤔

Thanks for the notice.

I'm seriously wondering that too.

It cannot identify my account at all because, as already mentioned, I use completely different data in the casino than here on Guru.

Therefore, it is questionable that my account has been checked.

I also definitely don't have 2 accounts, which is why I definitely rule out cheating because I haven't played since yesterday and I am very careful to NEVER create 2 accounts, which I have never done until today.

Why should I create 2 accounts here?

But that doesn't explain why you don't answer chats or emails for 10 days.

But as I said, it's over for me because I don't feel like playing here anymore.

Mistakes happen I totally agree because we are human but don't answer for 10 days & assuming that I have 2 accounts is a cheek for me.

But it doesn't matter, I don't have to play here.

I don't mean this in a bad way, but for me it's not a serious casino.

There are now so many bad ones that are only out for negative things that I don't mince my words anymore and share my experience 1 to 1 because it's my experience.

If you had answered me like others have, I wouldn't have any problems.

But ignoring the customer days just isn't appropriate.

I asked the casino rep further down in the comments to reply to my comment which he didn't.

He replied to others but not to me (see history 🙂).

But it's OK.

I think it's just nasty when you don't get an answer for days and you come up with accusations that are just not true.

I never create 2 accounts.

Every casino I register at ends up on my laptop without exception so that I always have an overview.

I definitely don't have 2 accounts and cheating is definitely out of the question, so I'm wondering where people find out that I'm cheating and creating 2 accounts.

They don't even know my name.