Bruce Bet Casino - general discussion (page 7)

It must be clear somewhere at what point I played with which bonus, how much I wagered, from what amount the bonus requirements were met, how high the real money balance was, etc.

Thus here comes the series of questions for the casino representative.

"Additionally, once the player fulfilled the wagering requirements for the free spin bonus and the winnings were added to their real balance, how was the player supposed to know that the maximum bonus winning limit was still in effect for further play? Your clarification on this matter would be appreciated."

With luck the casino will explain.

Bruce bet after winning 1000 euros they ask me for a thousand documents that are never good ... you are just thieves

Hi there.

Do you too think this statement should use a more deeper explanation?

How about you start with the list of documents provided and the casino's objections? I think that would truly be at least something to begin with and also, worth further discussion.

Don't hesitate to describe all you have been through so far.

Another refusal to verify my profile. Strange I have to cash in. Documents sent in any way app web mail PEC nothing to do. The docs are ok I don't know what to do anymore

Hello,

May I know for how long have you been trying to verify the account? What was the last response you received from the casino? I'm trying to find out if something has indicated an issue. That would certainly help to avoid the same issue. Kindly provide more details; perhaps there is a way out.

Hi 2 full weeks 8 document submissions. We arrived asking for selfies with waybill card and bank iban documents. Sent via web app but they say they don't arrive. I have the screens that say doc sent.

Oh, that's actually a long time!

Have you also tried to send it all through standard email?

Well, we believe such situations require closer look. We aim to support players who has been struggling for so long.

Feel free to read about the procedures in this guide. 👈 You don't need to worry much though, the most essential part is cooperation.

If you are interested in trying the complaint out, use this green link 👈

Ask us anything you would like to know, we'll get back to you tomorrow. Is that ok?