Bruce Bet Casino - general discussion (page 7)

It must be clear somewhere at what point I played with which bonus, how much I wagered, from what amount the bonus requirements were met, how high the real money balance was, etc.

Thus here comes the series of questions for the casino representative.

"Additionally, once the player fulfilled the wagering requirements for the free spin bonus and the winnings were added to their real balance, how was the player supposed to know that the maximum bonus winning limit was still in effect for further play? Your clarification on this matter would be appreciated."

With luck the casino will explain.

Bruce bet after winning 1000 euros they ask me for a thousand documents that are never good ... you are just thieves

Hi there.

Do you too think this statement should use a more deeper explanation?

How about you start with the list of documents provided and the casino's objections? I think that would truly be at least something to begin with and also, worth further discussion.

Don't hesitate to describe all you have been through so far.

Another refusal to verify my profile. Strange I have to cash in. Documents sent in any way app web mail PEC nothing to do. The docs are ok I don't know what to do anymore

Hello,

May I know for how long have you been trying to verify the account? What was the last response you received from the casino? I'm trying to find out if something has indicated an issue. That would certainly help to avoid the same issue. Kindly provide more details; perhaps there is a way out.

Hi 2 full weeks 8 document submissions. We arrived asking for selfies with waybill card and bank iban documents. Sent via web app but they say they don't arrive. I have the screens that say doc sent.

Oh, that's actually a long time!

Have you also tried to send it all through standard email?

Well, we believe such situations require closer look. We aim to support players who has been struggling for so long.

Feel free to read about the procedures in this guide. 👈 You don't need to worry much though, the most essential part is cooperation.

If you are interested in trying the complaint out, use this green link 👈

Ask us anything you would like to know, we'll get back to you tomorrow. Is that ok?

Topic download delay and identification

I play at bruce bet casino

I have requested a withdrawal I have provided the necessary documents for identification.....it has been five days and I have not received the money yet

Hi, so when you submitted your documents for verification, were they already approved and have you been successfully verified or not yet and are you waiting for the casino to check them? It is important that you go through this process first and then you should be able to withdraw money. 

So let me know how it is and we'll see what happens next. 

Hello! They asked me for identification documents. I have uploaded the first document....the other two that are needed I could not upload them because they closed this field as soon as I uploaded only the first document....however I have sent all the documents by email

That probably wouldn't comfort me too much, because I would have the feeling that they always have to approve one first so I can send another one. You did the right thing to email them, but let's see if they take that into consideration. How long are you waiting for them to verify your first document? We give casinos 14 days to do this and if they don't we will try to help if you lodge a complaint. 

But we can wait and see what happens and how it develops. 

They take about 72 hours to respond....however since they ask for three documents why did they close the field as soon as I uploaded only the first one? This does not happen in other casinos.

I don't have an answer to the email yet if they accept them this way

Can you do something about it?

Such information would certainly be useful for Kristina to write in the complaint you have filed. She is handling your case and if you want us to try to help you, you will need to describe the situation to her more so she can better understand and investigate. 

I don't know why the casino does it this way and closes the other fields in the verification process, all I can think of is what I wrote, which is that if they look at the first one and it's OK, you can upload the next one. But this is for me an unnecessary prolongation of the process. 

Too bad they haven't replied yet, but when you have an answer, be sure to let me know. 

I'll be sure to let you know.

This is a time-consuming process and not at all pleasant. If I have anything new I will let you know....However I will also let Ms. Christina know

Yes I believe so, but we'll see what the casino comes up with, maybe you'll be able to upload more documents at the same time. But it also seems to me to be unnecessarily long. I'm glad you updated Kristina and I'll wait for news. 

Unfortunately the withdrawal is not being processed.....I emailed them with the documents no response from them.....they are taking too long to check the documents

Also to let you know that I spoke to bruce bet customer service today as they canceled my withdrawal while it seemed to be pending and also no progress on the identification documents.....I got no response on the matter.

Oh. Please make sure to keep your complaint up to date. Just in case - take particular note of the following inquiries in the complaint:

When did you request the payment and when did you provide documents to verify your account?

Your complaint can be updated here 👈👈

It is important! Thank you.