HomeComplaintsBruce Bet Casino - Player experiences delayed withdrawal process.

Bruce Bet Casino - Player experiences delayed withdrawal process.

Amount: €370

Bruce Bet Casino
Safety Index:High
Submitted: 30 Oct 2024 | Case closed : 18 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 days ago

The player from Greece faced delays in payment and the verification process when attempting to withdraw funds from the casino. She reported that her account was blocked during the document upload process, which caused a delay in her withdrawal request made five days prior. Despite her attempts to communicate with customer service, she received no response and eventually closed her account. The player did not respond to further inquiries from the Complaints Team, leading to the rejection of her complaint.

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3 weeks ago
Translation

Delay in payment and verification

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3 weeks ago

Dear vickyanastasiou50,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? When did you request the payment and when did you provide documents to verify your account?

I will be waiting for your reply patiently.

Best regards,

Kristina

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3 weeks ago
Translation

Ms. Christina, hello! I would like to inform you of the following.

They asked me for documents to upload and the moment the first document was uploaded they blocked the field so I couldn't send the rest.....however I emailed them all.....this process is time consuming resulting in withdrawal processing is delayed. The withdrawal was requested five days ago

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3 weeks ago
Translation

K. Cristina just to let you know that today I spoke with bruce bet customer service about my case.

Suddenly, while the withdrawal was pending, I saw today in the payment history that it said failed and it is understood that the identification has not been done yet. I asked service and got no response on the matter

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3 weeks ago
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Just to inform you that I have closed my account....the worst casino I have ever played

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2 weeks ago

Thank you for your reply, vickyanastasiou50. Did you close your account with the remaining balance still there?

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1 week ago

Dear vickyanastasiou50,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 days ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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