Bruce Bet Casino - Player experiences delayed withdrawal process.

Amount: €370

Bruce Bet Casino

Safety Index:High Submitted: 30 Oct 2024

Case opened Current status

Waiting for player to reply

5d 17h 35m 50s

Case summary

yesterday

The player from Greece is facing delays in payment and the verification process when attempting to withdraw funds from the casino.

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vickyanastasiou50

Advanced Novice

Greece

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6 days ago

OriginalTranslation

Delay in payment and verification

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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6 days ago

Dear vickyanastasiou50,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? When did you request the payment and when did you provide documents to verify your account?

I will be waiting for your reply patiently.

Best regards,

Kristina

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vickyanastasiou50

Advanced Novice

Greece

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6 days ago

OriginalTranslation

Ms. Christina, hello! I would like to inform you of the following.

They asked me for documents to upload and the moment the first document was uploaded they blocked the field so I couldn't send the rest.....however I emailed them all.....this process is time consuming resulting in withdrawal processing is delayed. The withdrawal was requested five days ago

Edited

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vickyanastasiou50

Advanced Novice

Greece

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5 days ago

OriginalTranslation

K. Cristina just to let you know that today I spoke with bruce bet customer service about my case.

Suddenly, while the withdrawal was pending, I saw today in the payment history that it said failed and it is understood that the identification has not been done yet. I asked service and got no response on the matter

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