BitStarz Casino - general discussion (page 7)

Hi Jaro

Yes, it is as you describe it. I have lodged a complaint and hope that the casino will look at the chat between us.

It also surprises me quite a bit. I chose the casino because of their high safety index.

Thanks

Thank you for your reply. 

Nevertheless, do you or have you communicated with the casino how to withdraw your money when you have a closed account ? Did the casino advise you what you should do ? Did they tell you why they took your money out of your account ?

Let me know. 

I wrote that I wanted my money 350 Euro that I had won. They replied that due to a technical error the money had unfortunately been lost. Then I answered the chat: How do you withdraw your money. I would like to have them paid out and close my account because I think it is irresponsible that technical problems arise and you do not get your winnings paid out. Then they wrote back on the chat: they were sorry to hear that and if I would be interested in some free spins. I didn't manage to reply and then the account was just closed and I haven't received mail or other messages about anything since 🙁

Yes, it's a pity you haven't had any conversation with the casino since then. Maybe you would have come to some reasonable agreement eventually. 

However, if the money is just lost, I don't really understand. I guess I'd like to know more about the technical error that occurred. Did you also try to ask if it was on the game provider's side ? 

Of course, Tomas will continue to look into your complaint and hopefully will be able to help you without any problems. I'll be curious to see how this all ends up. 

I hope it will be fair. 🙂

Which game was it? How can that money be lost due to a "technical error"? Specially within a provider's game?? When a game is aborted, the money is reinstated to your balance, if the money was lost because it was discounted from your balance to place a bet on any game and if the game for some reason has shown a win that never took place, then the bet amount should be back into your balance.

There are many details missing and it would help a lot if you gave more details, like the game you were playing and the bet amount and if said bet returned a win

Hello. It was the wheel (funky time) I won in the Disco bonus game.

The game was not interrupted, I won 5 Euro times 69, i.e. 350 Euro. The money just did not enter my casino account. I checked the playlist where I can see all my bets and here it also said plus 350 Euro therefore I wrote to the chat why I didn't get them? and here she replies that it is due to a mistake, possibly because I have played several games at once. However, I always have 2 or 3 tables open when I play and it has never been a problem. I then asked if the money was lost? and there she replied: yes, unfortunately. Then I wrote that I did not trust their casino system and how to pay out the current amount because I wanted to close my account. Then she replied that she was sorry to hear that and if I didn't want some free spins? I didn't manage to reply before the account was closed! And now I can't pay out what I had standing... I definitely do NOT think that Casino lives up to these reviews they have. I would advise everyone not to play in places where you risk not being paid out winnings (it could have been 100,000 Euro or more) and then they can just state that there has been an error, perhaps because you have played 2 games 🙁

This seems a little strange to me, over the last couple of days I had a bad run at Bitstarz playing their black jack, and had lost 13k in a 1 or 2 k lots. Then I said screw it one more time, and managed to win 16k of my final 1k deposit. Now they need to check with the game provider ? It's bit starz original blackjack, and the max payout per round would be 3x for a black jack, or 2x for a normal round. Bet spread was from 100 - $1000. All Cash deposits no bonus nonsense. This seems a little weird to me.

Have you tried to ask the support about that? I reckon you will get some answers as soon as they will have all the information from the game provider. Unfortunately, for now, you just need to wait, and there is nothing much to do. Hopefully they will be able to get back to you in a short time. Please let us know about any development regarding this.

I noticed you addressed about ten players with this friendly recommendation. Pardon my manners, but could you support it with a screenshot showing your successful withdrawals?

You know, gambling is a very competitive industry, and even though I have no reason not to believe you, I prefer to be straight. Players usually don't act like this, so your cooperation is appreciated.

The last time I saw such a high level of quite similar engagement, no screenshots were provided.

I appreciate your understanding and upholding transparency. 🙏

The friend there is publishing a casino in several topics of other discussions with the same phrase, without any proof, I don't trust it,

Yeah they've approved my withdrawl, so all is well. I just found it weird they'd need to go to such lengths for a net profit of 2k.

Could you be more specific, please, what exactly are you pointing to? I really do not understand here.

That is really great. Well, I am not really sure, if it is about the amount, or they just really needed to check things out in your case. Let us know, please, whenever you will receive the money. Which payment method are you using?

I recieved the second 8k withdrawl into my bank today, actually pretty quick for a bank withdrawl.

Today you are one of the many who have already received money in some casino. I'm honestly delighted to see such players as many as possible. 

In this case, will you give the casino a chance and will you continue to play here ? 🙂

yeah it didn't drag out, I was a little worried as I've seen other cases where the casino was "checking with the provider" that dragged out for months, or was never paid at all. Bitstarz was quite prompt with their checking, and subsequent payment, so I'll keep playing here.

Thanks for your explanation. Sometimes checks can certainly be extended depending on several factors, so it is important to take that into account when looking at such cases. 

However, as long as you didn't have any significant problem, then I understand your decision. 

May you do well here. ☘️🤞🤗