BitStarz Casino - general discussion (page 6)

Hello, bitstarz refuses to register for me and simply deletes my account. Can someone tell me what that means?

I've never done anything illegal. When asked why, the only answer is a quote from their FAQ.

I had deposited about 7 BCH and lost it, without a withdrawal request the verification request came and then after sending my documents nothing for 3 days and then the account was simply closed.

What are these procedures?

"As mentioned in our previous email, as per our terms, the casino reserves the right to carry out additional verification procedures and take any action deemed necessary by management.

Unfortunately the decision is final and cannot be changed."

Do you have an idea what that's about?

Hi, from what I can see, the casino could definitely use an answer because this way we don't really know why your account was closed. I'm wondering if there might have been a problem with your documents since this problem appeared during verification.

However, I would recommend that you file a complaint and our team will try to find out more. You can find a link to file a complaint here.

Are you in? 

Casino doesn't pay early in the morning, support chat is almost always offline

Hi, I hope that according to what you say you don't have a problem with the withdrawal and you are just describing your experience in this casino. I think that as long as it doesn't take long, it's okay if the casino doesn't pay out in the morning, because I don't see the problem. As far as support is concerned, did you try to clarify the situation or did you ask a question when you mentioned that the they are almost always offline ? What did you want to solve if I may know ? 

I used to play when the crypt was left, I stopped, and the casino is normal.

Uhm, have you encountered any crypto-associated issues by any chance? I guess the translator is making fun of us 🙂. It may sound silly of some sort, but I can't figure out the point.

Bitstarz hides the minimum ammount to withdraw, only after deposit and request withdraw you can see the abusive minimum to withdraw for brazilian players. That's the best casino ever?

When I could see the minimum necessary to proceed a withdraw, after being a deposit, it was 300BRL, almost 70$. I began to laugh!!!

Really, I didn't see anything that justifies using Bitstarz. Account closed for sure!!!

If I remember correctly deposits must be wagered 3 times before a withdrawal can be done, how many times have you wagered your deposit?

I'm talking about withdraws not deposits rollover. For example: if you deposit 50BRL or 100BRL or 1000BRL you must reach at least 300BRL to request a withdraw. They hide it if you don't have real money in your balance, only appears a message written insuficient funds to withdraw.

Somebody could check it, maybe I'm wrong but my session with Money I concluded it.

Sorry, my bad, I misunderstood your complaint, now I get it. You are talking about the minimum withdrawal amount allowed, well, most casinos got a minimum withdrawal amount and a max withdrawal amount that is normally visible on the withdrawal tab, regardless of there being a balance in the account or not. I suppose here the minimum withdrawal amount depends on the payment method and currency, sadly there is not much to do, usually in T&C you will find a deposits & withdrawals clauses stating which is the minimum deposit and minimum and max withdrawal amount allowed, next time be sure to check that out or ask support. By the moment in this case I don't really see how to solve this besides betting more and risking losing the balance or get a chance to reach the minimum amount, or maybe asking support if withdrawing below the minimum is possible

Hi there!

Even though I read your post more than once, I honestly have to admit that there is little to check, in my books.

According to the well-written summary you got from SunsetGaze, I only want to add that next time, I would ask the casino chat or support sooner rather than later. I'm trying to say we all have our preferences, and it's usually quite reasonable to clarify possible issues in advance.

Just to avoid bitter feelings.

Minimum withdrawal amount really is a joke, I agree with you

Hello, have you also encountered this inconvenience for you? I think that if something like this has ever happened before, it's good to ask in advance in the live chat about this kind of thing. At least you will be sure how it is and you will be able to find out if it is worth depositing and playing in such a casino for you. 🤔

Hello, I use the Casino when I am financially able to deposit $300, above, so it is easy to withdraw.

I always knew this information when I used the casino, but I still don't agree, hence my criticism. So I use it when I can deposit large amounts.

It's just a criticism, not a complaint about me not knowing, etc. Because the minimum deposit amount is 100, but the minimum withdrawal amount is 300, so I think it's unfair.

I'm anxious about the withdrawal issue, because I admit that when I have a lot of money in my bankroll, I'm anxious to continue playing and increase my bets, but today with more experience, I can hold my own, but the problem is that on the website they They state that the average withdrawal time is 6~7 minutes, so I don't understand why all withdrawals are not processed in the morning. Oh, unless it's the value of the order, which on my occasion was $5,000.00:.: because low values at other times were processed quickly.

Hello!

Generally speaking, every limit: deposit, withdrawal, bet, e.g., are important aspects that might affect your experiences a lot; hence, it's great you are aware of them.

It's important to note that depending on your deposit history with the casino or the payment method, both deposit and withdrawal limits may change. If you feel the withdrawal limit puts you under pressure, especially when your current balance is high, try to discuss that with the support of finding a casino with adequate limits.

Don't worry; I know you said you're not complaining. I aim to express that it's good to try solving such inconveniences sooner rather than later. Keeping responsible gambling in mind.

So, have you tried to ask the casino?

Hello. I have been cheated by BitStarz Casino. They have not paid out a prize of 375 Euros won on Funky Time.

They could see that I had won them but said that unfortunately they were lost due to technical problems.

They have subsequently closed my account with almost 300 Euro because I wanted to close my account and they have kept the money. BEWARE BitStars Casino

Hey. Hmm the only thing the casino said about not giving you the 375€ win was that they had technical problems, yes ? 

As for your closed account, you asked the casino to close it. But regarding your money, did you communicate how you could withdraw it ? 

Anyway, I saw that you filed a complaint right away, so I'm curious to see how it all turns out. The casino has a pretty high safety index and tries to deal with complaints, so I hope it gets to you when it comes to that. 

I trust everything will be resolved fairly.