Betsolino Casino - general discussion (page 15)

Nope.

Yes then it's over. My hope is gone

I understand, I wouldn't give up until the complaint is closed and the casino refuses to comment and cooperate. Until then, I would still see a chance, although I clearly understand that the further it stretches out, the smaller it probably is in everyone's head. But I believe that eventually these things will be resolved. Maybe I'm too optimistic, but sometimes it doesn't work out too badly. 🙂

In a few hours the clock is on his end in my complaint. The time was extended one time with seven days… So what’s gonna happen now? I don’t think they work at weekends so there won’t be a reaction from the casino in time… I think the party is over folks, they won’t payout anymore, even after waiting for almost 6(!) there still no money on my bankaccount from this casino!

Yes, I think they made a few payouts and now they completely stopped paying out. I was supposed to get my money a week ago, they promised it will be transferred to my account within 24 hours.

The thing that frustrates me the most is that Casino guru still has a pretty decent rating for these casinos operated by Betsolino Ltd. I think the amount of complaints should really show that these casinos are scamming people. It kinda feels that either Casino guru does not care or they also make some profit from doing this.

I really share your feelings about that. Other players are still playing from all over the world because of the rating on this website for example. The casino sends newsletters almost everyday…. So new players are attracted in that way.

I really really hope the casino will payout to us, and all the other players that are waiting for their payment. It feels so frustrating to check your bank account everyday several times for almost 6 weeks now.

I deposited with paysafecard and they can’t help me refunding my deposits. The prepaid paysafe code isn’t reversible they said to me. Maybe if someone deposited by bank or creditcard they can roll back their deposit payments. I paid my paysafecard with my Revolut bankaccount, I can’t reverse them because the code is used….

I have played LOTS of casinos in my lifetime and i always got paid. Seems like this is the first time i will never get my withdrawal.

Unfortunately, I'm also affected. I also registered there because the casino was rated well here. Unfortunately, I didn't look at the discussions or the complaints. I'm waiting for 350 euros. I don't get a reply to emails. There's only one person in the live chat called Irina, who you probably all know already. She always tells me the same thing, that they have a backlog of processing. Of course I would also submit a complaint here, but they always tell you to wait 14 days. Yes, maybe, but not when there are already so many people here who don't get their money, why wait 14 days?

Well, I've been waiting for 3 weeks now and I suspect that nothing will happen if you read through everything here.

But to be honest, I had more hope in CasinoGuru, which will probably come to nothing.

After the complaint, a case is simply closed and set to unresolved 😕

Well then you should never promote this fraudulent casino with such a rating, sorry but it seems obvious by now that we will never see our money again.

So you can submit a complaint now, but it will take 14 days (after the withdrawal request) until it is opened.

Will you see your money? To be honest, I doubt it too.

Exactly, many might see a pretty decent rating without any alarming things and just deposit there. I cannot understand why Casino guru does nothing about it. And when the casino simply does not give the money back, complaint is closed and Casino guru is like "sorry, there is nothing we can do".

Well, you promoted the casino in the first place, so you should do something.

Hello,

This is exactly why we listed a new casino as fresh, meaning no one can predict whether they will be treating the players fairly or not. From our perspective, it's always risky to play in fresh casinos, hence, these will have lower ratings for quite some time unless they prove their fairness.

Each unresolved yet justified complaint decreases its Safety Index. I imagine players would prefer other solutions, but the ratings are solely based on precise calculations, so we need every unfairly treated player to come here to submit the complaint.

I imagine it brings a little comfort to you now. On the other hand, each time another complaint makes it through or on any other occasion, we try to motivate such casinos to resolve already closed complaints in order to regain their lost reputation. Compared to the licensing authority, this is the only leverage we have.

Hi, it would be best if you read my response to Boyke123 too.

I'm sorry, no one knows what fresh casinos brings.

Hi, you too are more than welcome to read my previous responses.

I understand your frustration. Have you perhaps read our guides focused on casino safety?

You would know there is no safety guarantee for fresh casinos. The rating simply has to start somewhere, and unless we have proven bad intentions through unresolved complaints, we have a chance to predict what is going to happen. I bet you too had no idea when you decided to try the casino out.

So did we.

Regretfully, this is the way they prefer to behave right now.

I'm really sorry. I wish we could somehow predict which casinos are going to be decent and which are not.

I can understand all of that, but the question here is more about why Betsolino is STILL classified as new, even though it is obvious what is happening there.

There are certainly other players affected who only look at the casino reviews but do not file a complaint here!

This continues every day, bonuses are still being sent by Betsolino via email. So the scam continues, even because of a good rating on CasinoGuru - DESPITE clear complaints!

How long is a casino under the "newbie protection"?

Long enough to steal a lot of money from us and new players.

Yeah, that’s exactly what I was thinking.

Report this transaction as fraud to Revolut. They might be able to escalate this with third parties and make these scammers pay for what they are doing.

I just reported my transaction as fraud.

so cheeky that they still send advertising