Betsolino Casino - general discussion (page 16)

But I’ve buoyed paysafecards with it, and they are non refundable. I used to code to deposit in the casino, so the code is used. I’ve had contact with paysafecard and they can’t help me with this.

They will once the authorities contact them.

They know who was the recipient of the funds, so they must disclose it in case of fraud.

Does this also work with crypto?

I have big doubts about that.

The casino is not under any protection. If the complaints against it are not resolved, then its safety index will change. The fact that it is marked as fresh does not mean that if it does not try to pay players and solve the problems that it will not be penalised. 

Oh, could you please let us know what they replied to you and how this whole process is progressing now that you have reported it please ?

Well, after reading through everything, my hope is completely gone, just like everyone else here! And the sad thing is that we have been writing here for 2, 3 or more weeks, complaining, but nothing has changed! Absolutely nothing.

This naturally raises the question of whether it is of any use at all to file a complaint.

For many it is the only option and they expected too much from CasinoGuru.

That you could solve this.... Betsolino doesn't respond to your inquiries either, so the question is why is it still rated 6.8?

always the same, crazy 😀

Because so far it has only one unresolved complaint. When the other complaints are closed as unresolved, then the safety index will change. Not before. According to what I have seen some complaints have already been resolved by the casino a month ago and I would be very happy if it was like that. 

Unfortunately, we can't force the casino to do anything and even though we try to do our best for the players, it may not work out. So even though the players have hope in us, if the casino doesn't want to do anything, it's hard to move forward. 

Your complaint is open and the casino will be contacted shortly, so just wait and see what happens. 😕

My complaint is closed, and it’s not solved. I hope the other players who set up a complaint will be solved successfully.

That's very sad, we'll see what the others do, but if you didn't get an answer then I don't know how the casino will proceed in other cases. 

I would also like to see this to a successful conclusion. 😕

I constantly get advertising from this casino. It also belongs to Betsolino so be careful

I think someone mentioned it here in the thread and also has an open complaint with this casino on our site. I would very much like to say and believe that everything will be solved without further problems but I don't want to promise it in order not to mislead the players unnecessarily. 

I hope that someone will come with a positive update. 🙁

Unfortunately, Irina will not be able to give an update; she writes the same thing to everyone.

You have to write an email to get an update, hahaha... there is no answer to email

Unfortunately, nothing is happening with my complaint

Is it an idea to write the game providers? Like pragmatic or so? I don’t think they want their games in such a casino?

Casino Guru has not responded to my complaint for 48 hours. The timer has long since expired, but no one is responding.

What's going on here?

I just asked myself the same question, and not much is happening for me either.

The Betsolino rating dropped by 0.5......

0.5 because they didn’t reply on my complaint I Guess…. Their have to be a lot of complaints to be unresolved to drop the rating that much so new players won’t start playing….

At the earliest a certain amount of time must pass which Kristina mentioned in order to contact the casino. However, I see that they have not responded to the complaint and one ended up unresolved, so I am beginning to doubt even that it will turn out well, although I would like to be wrong.