Betsolino Casino - general discussion (page 14)

I was told today that the priority is not to process emails, but rather to process payouts.

Yesterday I asked in the live chat whether the casino had no money to pay people.

The result was that I was blocked from live chat and can no longer use it.

I see that you and the other players have not moved anywhere. It's probably not the best idea to bombard the casino with messages, but on the other hand I'm aware that if I waited a month for my money I'd be pretty nervous. 

On the contrary, I hope that each of you will get your money in the next few days. Be sure to let me and you know how it's going.

Would you contact the casino every day so that it gets fed up and finally pays out, or would you rather not write anything for a week even though you've already been waiting for four weeks?

I would probably do it in such a way that every two or three days I would contact them for an update. If the casino doesn't want to tell you or has nothing to say, they still won't write you back even if they shouldn't and they should tell you what's going on. A week would be a lot for me to not care about my money, but on the other hand, every day a few messages seem to lose their value. But that's just my opinion and maybe somebody will make the casino pay with his "intrusiveness". Although I don't think that's usually the reason why the casino ends up paying the player. 🙂

I just chatted with Irina again.

When asked if there was an update, the following answer came:

We appreciate your patience as we work through a backlog of payments. Rest assured, we're actively resolving the issue and will have your payment processed as soon as possible

So there has been no change in events. However, my suspicion of a lack of money is confirmed.

Patience is probably called for.

I already pretty much gave up. Im not gonna contact them anymore. If i ever receive my money then good but im pretty sure they are not gonna pay anything.

Hopefully they’ll react in my complaint in time… And they will pay me my money! Otherwise I’ll hope casinoguru will give them the bad rating they deserve.

There is no need to give up yet, you also have an open complaint and I firmly believe that you will be helped somehow. A few pages ago, a player wrote that he withdrew the money after 4 weeks, so I don't want to say that it's possible that you will wait that long, but it's certainly expected. 

Unfortunately we can't speed it up but I will hope that everyone will get what is rightfully theirs. 😉

Im waiting for almost 5,5 weeks and won’t give it up.

So as long as it is possible for me to get my money, I will believe in it 😉

If it takes 8 weeks then that's just how it is, the main thing is that it arrives.

I was very happy when she told me that she was processing outstanding payments!

It wasn't a rude answer, I think if you annoy them they'll get irritated more quickly. 😉

Patience, I think the money will reach everyone, as long as this casino exists there is hope.

Unfortunately, I don't think we'll get our money anymore.

Nothing has happened for almost two weeks, no one is getting their money, and more and more complaints are being opened.

If they are really working on arrears, then you should at least receive your money gradually.

When I asked in the live chat yesterday whether the casino had no money, I was excluded from the live chat and blocked.

The answers are always the same, written in the same way, just inserted text.

There are no more replies to complaints and all other questions are blocked. I don't get any replies by email.

I had a similar case at another casino. It lasted for two months, then the casino closed.

No one has ever received their money, not to this day.

I think it's similar in this casino. If they were really working on arrears, then at least people would have to hold onto their money little by little. I've been waiting for a month, others have only been waiting 2-3 weeks. At least then those who have been waiting for their money for a long time should be paid, so that the others who are still waiting at least have a realistic chance of getting their money.

That could of course happen, and that would be very annoying. However, it is dangerous to transfer money to a "stranger" anywhere on the Internet 😀

Betsolino limited (owners of Betsolino as far as I know, in the UK) are a somewhat larger company that does other things. I don't know.

But there could be so many things why we haven't received our money yet.

Some have already got it back, which contradicts itself, so we'll just have to wait and see.

We will know more in the next few days. If the complaints from CasinoGuru don't have any effect then... ok, but we won't find out on the same day either.

I think the whole process just takes a few days.

Did you get your money?

No, of course not. I don't even bother asking, it doesn't achieve anything.

But since others have received their money...

I meant Inrel19 😀

He was told in a complaint by 5Bonuses that his money had been transferred.

😀

For sure, do not give up.

I really hope all of you get your money but we have to wait for result. It is not comfortable but there is nothing we can do about situation now. 😕

I think that even though this is of interest to me, the impact on whether the player will get money from another casino is probably not that important in this case. 

I don't mean to say anything bad, I just thought of it.

However, now he we are waiting for update from the casino on the withdrawal. We will see what we get.

5Bonuses and Betsolino are provided by

the same provider. If 5Bonuses pays out, there's a good chance that Betsolino will too.