Yesterday afternoon I got an email that my withdrawal was accepted but the money hasn't appeared in my account yet! How is this possible?
Χθες το απόγευμα μου ήρθε μέιλ ότι η ανάληψη μου έγινε δεκτή αλλά τα χρήματα δεν έχουν φανεί ακόμα στο λογαριασμο μου ! Πως είναι δυνατόν αυτό ;
Maybe because the withdrawal request has just been approved but not fulfilled yet. What payment option are we talking about, please? Bank transfers for Istance are still among the slowest.
At least the request made it through; based on the other players updates, I'd like to believe it's just a matter of time.
So you are 4 days in your withdrawal process? If I need to verify something, I would try to be patient and wait for this check to go through and see where you get. We give casinos 14 days to cash out and verify the player. If nothing happens and you haven't had any new news, be sure to let us know and we'll try to help you out.
Do you think you can handle it?
I understand that it's not nice if a casino gives you a deadline and doesn't meet it, I would certainly be frustrated as well.
However, as I mentioned before, 14 days is a reasonable amount of time to give the casino to pay you out. After that time, we would contact them, which is why I mention it. But then you would have to have a complaint filed.
Anyway, have you been in contact with the casino and asked them what's going on and why you don't have the money yet when they gave you the deadline?
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