Betriot Casino - general discussion (page 10)

Can anyone tell me how withdrawals are made at this casini?

Stay away from this casino you will never get your money in life first and you can't win because it is all manipulated I have long term experience with this looking for something new here there is a risk

I have already answered you here: https://casinoguru-en.com/forum/general-gambling-discussion/betriot-worse-casino-experience-ever#post-155970, so we can keep the communication in one thread.

I made a withdrawal on the Betriot gaming platform and they gave me a deadline of three days, it's already arrived and now support is saying that payments are only made on working days and that they don't make payments on weekends!

Hello there, I totally get how frustrating that must be! However, it’s actually quite common for casinos not to process withdrawals over the weekend, and they typically only process them on working days. It’s not unusual for platforms to have this policy, but it should definitely be clarified better upfront.

Since your withdrawal deadline was three days, it’s likely you’re still within a reasonable wait time. I’d suggest being patient for a little while longer.

Anyway, did the casino want something from you, I mean some documents? Did you play with the bonus?

Hopefully, this clears things up a bit, and your withdrawal should go through shortly. Hang in there!

-I made a withdrawal on Betriot's gaming platform and they gave me a deadline of three days, and so far nothing, they say that payments are only made on working days and that weekends don't count!

Hello, I already replied you here, so please we can continue with conversation in this thread. 🙂

I played with the bonus, but I did everything according to the bonus guidelines, they didn't ask for any documentation, except for the CPF for withdrawal!

Yes, of course!

No. It's not worth it. I had won some money.

after a few successful withdrawals, they didn't pay me for more than 2 weeks. I also asked the bank if they had blocked the credits, but they replied that everything was fine on their part.

then, they slowly started paying again. BUT, let's face it, many of us here are compulsive gamblers. Otherwise, we wouldn't waste money in bad places like online casinos.

they prey on compulsive gambling. In the end, waiting for the money to arrive, I replayed many of them out of frustration and more than 3/4 of the money I had won was gone. Now, I am thinking (and have already consulted with a lawyer) about whether to proceed legally.

so, no radka. I'm sorry, but playing is not worth the time spent and wasted online, nor the money. You can't write these things, because you talk to so many compulsive gamblers. And that's not right.

the game has limits that we often overcome. And companies like Betriot take advantage of this and exploit this ugly weakness.

Great, so try to wait some time and see what will happen with the withdrawal. When you have done everything you needed to do with the bonus, that's what counts. Did you also have any maximum cashout from this bonus?

Hello,

You responded to 8-month-old post intended for someone else, which is why I understand your dissatisfaction. The context is important, I'd say.

Honestly, I do not consider the community generally addicted unless I'm aware of such detail, but I pretty much understand that under such circumstances you may feel like you do.

So, if I asked the player after the payment was finally processed, "After all the struggling, would you say the casino is worth the time and money?" I see no problem with that.

Though I appreciate your attention. Are you interested in filing a complaint against the casino?

I replied to a post from 8 months ago, because I read it now. In any case, 8 months ago or 2 days ago, it makes little difference.

the game is game and you do it to have fun and relax. But you know very well that especially this field is very delicate and many subjects are compulsive gamblers. It is not a mystery.

Yes. I would like to open a complaint, in the meantime I will try to proceed through legal channels. Because it is evident, from what I read, that they do it to make you lose more money, in the meantime they block your payments for weeks.

What do I have to do to open a complaint?

thank you and have a good day

I didn't have any limits, if I did they didn't tell me!

I was just asking this out of curiosity. 

But maybe in the future, if you ever play with the bonuses, the best thing to do is to check the Terms and Conditions to learn everything you need to know, so you won't be surprised. Not everything has to be written directly next to the bonus or in some bonus advertisement.

Hello, I'm sorry to see you struggling with the casino. All you need to do to complaint is following the guidelines included in this link 👈👈

May I know the subject of your complaint, please?

Without knowing the details, it would be difficult to assist you effectively. Perhaps you should know that your complaint request has to meet certain criteria; maybe I can help you prevent misunderstandings. Moreover, if you aim to take legal action, the complaint can wait. We do not focus on international law, so the complaint does not substitute for legal advice from a lawyer.

You are welcome. 🙂

Hi! I couldn't answer before. So, I start by suspending payments for more than two weeks, without a valid reason? And every time I asked, they invented a new excuse. Just to buy time. The amount I had won was over €50,000

I asked the bank if they had blocked the payments, but they confirmed that for them everything was fine and there was nothing blocked.

In the meantime, I continued to play, increasingly frustrated. I asked and always got very vague answers or in some cases, no answers at all.

My lawyer and I are trying to figure out how to proceed, also because if among their "certifications" there is also one that wants to protect the customer from gambling addiction, they are truly terrible beyond any limit.

those who gamble are OFTEN compulsive gamblers. There's no way around it.

and they played on my skin, on my gambling addiction. Because they know well how the mind of a gambling addict works. Frustration generates that type of mechanism, which is playing at the casino or other games called gambling.

maybe they had offered me some sort of bonus for what had happened and which led me to lose the money... No. There, they immediately become professional.

Instead, they have turned out to be a company that does nothing but exploit and encourage gambling addiction.

I think that's enough of a complaint. Unfortunately.

to fill out the complaint, I tried, but the link did not open, a few days ago. I'll try again now

I confirm. The link for the complaint does not load the page. Is there another way to open the complaint? Thanks

Hello,

Thank you for getting back with details. Hopefully some money is left in your account - did you specifically ask for permanent self-exclusion due to gambling addiction, please? Such requests should never end with "more bonuses," and associated payouts should be taken care of. Restricting the options to play should be the primary action no matter what.

What does your lawyer think? I was suggesting the complaint because it is free of charge; however, based on the concrete situation, a lawyer may be more direct and efficient.

We are aware of this situation; however, we have no clue about the solution yet because it all works just fine on our end 🙁.

I would kindly ask you for help:

 Please send us the error update via email at community@casino.guru:

 1) Make a screenshot of the whole screen where we also see the domain you use.

 2) Add the exact time, and also tell us the time zone (the best would be in UTC)

 3) An IP address would be great too if you are able to find it.

Thank you very much.