Unfortunately I am on the verge of canceling the withdrawal and losing them, but I really need them
You will lose them 100%, so what's the point of doing this??? If you already know how it will go then be stronger, wow it's really rare to predict the future...
Seeeee but we are talking about WOMEN, we know that they are stronger, come on
On the third day I always receive the money on time, here we are seven whole days of waiting and verification was not even requested, absurd
Al terzo giorno ricevo sempre puntualmente i soldi, qui siamo a sette giorni interi di attesa e non è stata nemmeno richiesta la verifica, assurdo
It might be absurd. Or, if the casino is truly short on people, it would be kind of an explanation. In any case, it would be nice if the management utilized some measures to prevent the damage. I'm trying to say it's a bad signal that it has gone so far.
Since you are here to help us, why don't you make an effort to contact the casino in question to see if we can figure something out?
I imagine you think this is a perfectly reasonable request, and I agree with you. Frankly, the rule says: We allow casino 14 full dys to resolve their issues because, from our very complex experiences, most of the deayed withdrawals gets resolved quicker without the intervention during the first 14 days.
Just imagine this casino is actually experiencing a huge delay with KYC, payments, everything. How would it speed up the process if we tried to reach out to them with every specific issue? Or if we just say, "Hey what's up. We have lots of players complaining about delayed payments. Do you have time to discuss that with us?"
What should we figure out anyway, I wonder.
I know how it sounds, yet there are procedures we have to follow.
That's why we inform players about that. The system is not without its flaws; for instance, I think 14 days is far too much. On the other hand, this approach is based on complex analyses, needless to say, the Complaint Team is so overwhelmed that they don't have another minute to do another extra work.
What do they say to you in the chat? They tell me the same automated things! Very soon such lies will be finished
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