BetOnRed Casino - general discussion (page 10)

hello is that normal when you play a game and if you go and come back to continue the same game reels from the game to have changed?is that mean is start all over again?that means rtr of 95% gone.fake game.well this happen to mega win casino in a game of pragmatic.i test to other casinos and reels stayied same without change.

I have problems with withdrawal, is it normal?

Hi, what specific problems do you have with the withdrawal, can you describe it to me more? You can't enter, you wait for a long time and the casino doesn't respond or is it something else? 

Explain to me your situation and I will try to help or advise you if possible.

Hi all,

This is a Bad but funny casino. After having sportsbook Bets Voided, Casino rewards not given, Bonus with Fake requirements, Dissimulated requirements asking for 40x but being 80x and sending them a complaint to which they answered "thank you for your complaint, but we can do whatever we want according to our Terms of service, we are not liable for anything" and me saying they can delete my account because i would not use it anymore, they called me on my personal number several times during the last 2 days offering bonuses and free spins with more shady requirements if I keep depositing 😂, and were surprised when I said I would not play on a shady casino anymore. What a Joke of a casino that is BetonRed.

These are some serious aligations, I would say.

Is there any possibility you can prove those, perhaps?

If it is clearly stated in the bonus terms that the wagering requirement is 40x, how can they change it to 80x? I would like to know.🤔

So, you didn't deposit anything at the end and closed your account there?

It is not meant to be an accusation, just the bad experience i had and some friends of mine went through a similar experience. I can certainly share at least 3 phone numbers that called me, during the last 2 days. I reached out to support to delete my account, and complained about what happened, they just kept stalling and ended up saying they would just block my phone number from the list and hopefully I wouldn't want to delete my account since they wouldn't call me or end anymore.

If it is clearly stated in the bonus terms that the wagering requirement is 40x, how can they change it to 80x? I would like to know

I would like to know that as well, but I will explain. The bonuses requirements are always either 35x or 40x. It says on the bonus requirements that Live games count 0%, and other games like Plinko, mines etc count 10%, which is understandable. The problem is that when you play slots it only counts 50%, meaning the 40x is actually an 80x, because each of your bets only counts 50%, 40/0.5=80.

I would glady prove this further, but I will not be depositing anymore, because I am sure I won't see my money again. They Requested a KYC for the 3rd time, and doesn't make any sense. I understand having to do KYC, but doing KYC almost every month or every withdrawal? This is the only casino that has asked me to complete Kyc more than once, and they just claim they have no information about any KYC that I have done. I asked them to delete all my date, they claimed they can't, because GDPR regulations state they must keep players data for a minimum of 5 years, my last withdrawal was 1 year ago when I stopped playing, there is 0 chance they don't have my KYC saved, they are just making it hard to withdraw, and they do this to everyone that tries to withdraw.

They only allow withdrawals after KYC, since i have withdrawn before, one would assume that obviously i made KYC a minimum of 1 time, but they claim no. Because of all the above, i won't be using again.

Not to mention that, out of all casinos that I have tried, this is the one that has literally the worst bonuses and rollover. I am astound as to how their rating is this high here. Everything is subject to high rollover. Even the deposits, which normally carry out a 1x rollover in 99% casinos, here it's 3x or 5x. All bonuses, free spins and free bets are subject to 40x wager. They offer you a deposit bonus + some free spins (worth a staggering 3$), and you have to complete 40x the deposit + 40x the free spins. It's just insane if you ask me. Even their weekly cashback, which is an extremely small % of our losses, is subject to rollover.

I have tried other casinos recently that offer far more bonuses and cashback with much less requirements or even no requirements.

I surely understand your point here. No worries.

After I read all your posts, I believe that it would really be for the best to move to another casino, because this one is clearly not for you, and I get it.

I just hope that you will be able to stop receiving the calls and offers you said you do, so there is a peace of mind of yours.

Let's move forward, though. Which casino would you say it's your favourite now?

Right now, none. I only use Betclic and Betano because they are well licensed. I am going to stick to Sportsbetting only. Any casino you might recommended? If it has sportsbook included it would be better.

The best way to find some good casinos is to browse our section with the most recommended ones and use the filters you'd like to choose.

You can always read the full reviews of each casino, user reviews, and all the information from players on our forum as well. Unfortunately, we don't include reviews of the sports betting side at online casinos, as we don't have any branch dealing with sports.

I believe that this way you can gather all the information and choose the best one for you.

Let us know if you find some casinos you find interesting, please.

Hi, 3 days ago I registered at this casino. In CZ I underwent a blocking in playing as my protection. Unfortunately I sent about 100,000 CZK here. I lost almost all of it, but then it worked out and I won 200,000 CZK. So I blocked the daily loss. And went to send the money to the account. Here they wanted to take a photo of my passport and a photo of my face. - the account was authorized. Then I entered a withdrawal of money, but the maximum daily withdrawal is only 37,500 CZK - which is strange against the descriptions of what the maximum withdrawals are and I was surprised. However, we sent it. and at that moment I thought of putting the casino in Google and reading something. And reading the reviews that people haven't been paid money for several months and the casino doesn't communicate with them or even blocks the account, I burst into tears 🙁. After 3 days, of course, nothing happened and I'm probably coming to terms with the fact that it really is a scam 🙁. Can anyone comment on their experiences? I found a page in CZ where they do casino reviews and I think they are fake puppets and FAKE: https://www.slothbet1.com/cs/casina/betonred-casino/

So, your account is fully verified now, and you are waiting for your first withdrawal to come. Right?

According to our information, these are the withdrawal limits:

Have the support tell you differently?

Please keep us informed how it will all go, and whenever you need some help of ours, we'll be ready to step in, for sure.

First of all, I wrote to the CZ page asking if they have tested the casino, when they write a positive review! I was told that if I am not registered through their website they cannot help me😂 so I say thank you but I asked about something else. And ignore. To Betonred support and wrote me similar sentences as already written here. Excuses for Christmas, etc. That I should not be afraid that everything will be paid out to me. I just ask for advice, now it asked me for more documents. The deposit was via card. And the withdrawal is only to the account. Do I understand correctly that I should only provide a photo of the card? Or all possible documents that are listed?

X

I believe that you should ask support about anything you are not sure about.

In this case, as I can see from the screenshot provided, you should probably provide all those documents, though.

Also, please know that if nothing is solved by the 14-day timeframe, our complaint team will try to intervene in your case. Let us know if you'll be interested in filing a complaint later on, even though I hope it won't be necessary.

Hello, I'm VIP Gold 1 Player. I wagered ~80-90k euro in this casino. Retarded staff, kinda botlike. Stay away from this casino. Alot problems through year (KYC, bonuses). Trying to solve anything through chat support and through email support is almost impossible... It's like hitting wall with your fist...

Edit. Only VulkanVegas!

Never had problems. I submitted KYC once and im ok.

Fast withdrawals and so many bonuses through yt. titktok snapchat etc.

So news: is it happening the same or as others wrote here. I had 4 active withdrawals: you can't enter more than 37500 per day. 3 withdrawals were canceled. The service is not supported 😂 one incomprehensibly failed I don't have anything in my account yet, but you can see for yourself how much money I still have there and now every bet and spin on the slot machine is a loss. I've already lost 80,000 since December 31st. I think it will be the same as everyone wrote: they will keep canceling it and they will keep reassuring me on the chat that everything will be fine. I don't understand how someone can write a lie here that they paid him 2,000 euros in 2 days!

Hello.

Thanks for the fair warning. How long have you been struggling with the KYC, for example? It sounds like a hell of a fight... Care to share that also through user review? Might save someone's day, I guess 😀

Well, if you agree with what others have been reporting, stop playing unless you are finally able to withdraw. This situation is serious; consider the amount of money you've already claimed to have lost.

On the other hand, others may just have been luckier and payments were processed quickly, so I would be careful with judgements. I would instead focus on not playing with the money. What do you think? Can you hold on, please?

Yes, I'll wait to see if they really sent at least one payment. I'm very scared. And I'll give information. But it's going to be a long haul.