BetOnRed Casino - general discussion (page 11)

I wish you good luck. I had 1 withdrawal processed in 10 requests. It took 14 days to process and was canceled 2 times before being processed. I got asked 3 times to do KYC, stating " No previous records of KYC in their system". They either delete your KYC or just make withdrawal nearly impossible. 9 times my withdrawal got canceled/denied without reason. I advise you to play somewhere else, this is one of the worst casinos, as you can't withdraw 90% of the times, bonuses are one of the worst, and they will void your winnings because they want to.

You didn't manage to withdraw any money at all???? How much?

I only manage to withdraw 1 time in 10 tries. Everytime I tried to withdraw they made new excuses. Either I needed to do KYC, or needed to do more rollover or they just didn't answer me. It was a nightmare. I also had close to 1000€ in winnings canceled. I can't even dispute because it was related to Sports betting and not casino and their support just said "Platform issues, therefore we can void the winnings". But other bets on the same match were not Voided and refunded because I lost them.

If you ask me, it's a scam Casino, they only allow you to withdraw if you are in a loss, if you are in profits you will have a hard time Withdrawing money.

I canceled my account after Asking 3 times. 1st time they offered me 3€ to keep playing and not canceling my account. 2nd time, they called me on my phone 2 days in a row non stop offering me a Bad bonus. And 3 time I finally managed to cancel my account, as I told them i would post a bad review everywhere if they didnt cancel my account.

I dont understand how they have a rating of 8.6 here, all of my friends that tried this casino had a lot of issues and most of them never were able to withdraw 1 time because they kept asking for the same and more documents each time.

I'm asking clearly about the numbers! What amount did you have to choose from? And how much did you choose in the end?

What do you mean the quantity I had to choose?

I won 750€ and they canceled my winnings. They offered me 3€ to keep playing which is clearly an insult, after Robbing me 750€, offering 3€ is an insult.

I also sent them a written complaint, as they stated, if I encountered any issues that were not solved I could complain, so I did, and the answer was just an awful, as they said they could do whatever they want because it's written in their ToS, and their team solved all my problems, after I told them, nothing was ever solved. Basically they don't care about the customer, they just want to steal your money.

I encourage your to post an honest review, like some of the members in casinoGuru also stated. If you look at trustpilot and here, there are dozens or hundreds of players with the same problem of not being able to withdraw. BetonRed doesn't care about you.

I encourage you to open a complaint Asap, dont waste anymore time waiting, betonred will not help you.

I'll ask one last time! They didn't send you any money? I'm supposed to expect that the amount I sent - written paid! Won't it come?

I will say 1 last time. Make a complaint.

The money will most likely not arrive. Your best shot is asking for help, you have nothing to lose.

Here on this page it was said to wait 14 days. Yes I made a mistake and it will cost me 120 thousand. not to mention that I had 325,000 there for a while 🙁

I read the reviews and I'm just crying again 😭. According to the description, it can be seen that 90% of the reviews are written by robots and all the negative ones are really the same. X times tempted to withdraw and nothing and then they blocked their account. It's a hive and thanks to the fact that I don't have a license, nothing can be done

I urgently need information from people who were paid some amount how the process was going. When we sent one of the tickets it says that it was paid! The money did not arrive! Has anyone had it canceled at this stage? Or the approved stage?

Just make a complaint. Even though BetOnRed is not trustworthy and much less worthy of 8.6 stars, and since you may not see your money, you have nothing to lose and possibly only to gain by making a complaint.

Make a complaint, no matter if you get your money back or not, stop playing here. I can't stress it enough, this is a bad casino to play at. Extremely shady and almost impossible to withdraw.

Also, my best advice, go for a casino well licensed in Chec Republic, since i can see from your profile, you are in the Chec republic. Don't go for the casinos based on their rankings here. I have tried several, with 7+ stars, and 80% of them have given me a hard time. The absolute worst casino i have ever tried, even worse than BetOnRed, has an 8 star rating, and it was a nightmare. Any casino licensed in Curaçao or even worse in Costa Rica, they can steal your money and there is no one to force them to pay you anything. Go for a casino with a License issued by your country and play there, or just don't play at all.

Friend, but you yourself say that BetOnRed did the same thing, so it's either the casino pays out the money or not! I asked the people who allegedly paid if, when I thought it was paid out!!!, there was any chance that it wouldn't be canceled. DO YOU UNDERSTAND?

Hi, I don't understand how you could get 40 thousand when the maximum withdrawal is 37,500,-

As we said, wait a few days to see how it will go. It is not necessary to spam anyone here on the forum to get your answers, for sure.

Have a look at all the complaints filed for this casino here. Many of them got actually solved, and players got their money paid, so hopefully that will also be your case as well.

If you really feel that you need to file a complaint now, don't hesitate to do so here. I am sure our complaint team will do their best, as always, to get it resolved.

Will you let us know, please, how you decide to continue with the whole situation?

Since 31.12. I have submitted a request for a withdrawal of 100,000,-. 2x, so 75,000,- was canceled! Today 37,500,- came, the next amount is waiting for approval. Now the fight will probably begin as it was described everywhere

So if some amount has already arrived, I would say that is good news. Of course, you also have to take into account that it was a holiday and now is the weekend when casinos often do not process withdrawals, so basically you don't have to wait that long and you don't have to worry right away.

As I said, once you have some of it, I firmly believe that it will be the same with the other amounts. If not, we will try to help you as Romi suggested.

Good luck. ☘️

Hi, my fears were fulfilled. They sent me 2 withdrawals and the third one has been hanging since Friday for praise and nothing else is happening. I don't know if it makes sense to write to support.

Yes, but let's go back to the fact that it was a weekend. You have to be patient, if you got the money before, then it shouldn't be a problem to get the rest. Just want to keep a cool head.🙂