BETANDYOU Casino - general discussion (page 3)

This issue has been ongoing for months now. BetAndYou has been extremely uncooperative and provided me with several deceiftul information, that's why I had to take this to CasinoGuru.

And unfortunately I agree with you, that despite the several months that I have been battling this, it looks that it will take even longer. Quite sad to see.

@Gambler123

Dear customer! We have already delete your account us you with! Kindly reminding you the process fo deactivating account. 

The client expressed a wish for the account to be sent to a separate mail. In accordance with the requirements, he had to go through the deactivation procedure: write a letter on the envelope and fill it out KYC.

We understand your situation and already debited your account a week ago without going through the necessary procedure.

At the moment, the first complaint from the player was refused by the licensee, as the conditions and requirements of the player were not violated from our side.

The company always treats the wishes of the players with respect and does everything within the framework of legal activities.

Dear @BetAndYou,

Although I do appreciate your time and effort to adress my complaint, here on CasinoGuru, unfortunately, you are a little too late. To be exact, 1.5 Years too late. My responsible gaming rights were mishandled and neglected, my Void Bets were not refunded even though it was said by you, they would be refunded. Due to all of this, I am seeking Compensation for the deposits and for the Bets that were not refunded due to errors on your part. This is the only possible and fair outcome/resolution.

The client expressed a wish for the account to be sent to a separate mail. In accordance with the requirements, he had to go through the deactivation procedure: write a letter on the envelope and fill it out KYC.

Which I did... and you failed to fulfill your obligations. Please, acknowledge the error on your end, and solve the complaint peacefully and amicably, that's all I ask. I have no Ill feelings towards BetAndYou, but either purposely or with negligence, you profited thousands by deceiving me. All i want is my complaint to be successfully resolved, since I am being extremely reasonable, and all I want is a Refund from the Void bets that you said you would refund but never did, and a refund for the net deposits since I successfully finished my Self-exclusion and you failed to fulfill your obligations by blocking my account. Kindly note that, i will have to share everything i suffered during my time with BetAndYou in my complaint, i have several screenshots of customer service inducing me in error and providing several wrongful informations, including not allowing me to limit deposits in order to control my spendings, I have proof that I successfully contacted the department you told me, I sent them a letter as you told me, i chose the time for the exclusion and finished KYC as requested, and you still failed to block my account.

Who knows how many more went through the same as me?

I will be more than Happy to drop my complaint as soon as you solve my issue, and I will wish you the best of luck in the future.

@BETANDYOU Casino,

O cliente expressou o desejo de que a conta fosse enviada para um e-mail separado. De acordo com os requisitos, ele teve que passar pelo procedimento de desativação: escrever uma carta no envelope e preenchê-la com KYC.

I will share in my complaint, for everyone to see, all the screenshots of me doing this, and receiving answers from you, so we know you indeed received my emails, and after I went through the whole procedure, you didn't block my account.

Entendemos sua situação e já debitamos sua conta há uma semana sem passar pelo procedimento necessário

If you truly understand the situation, I kindly ask you to make it right, bearing in mind that I have provided all evidence required, and it's obvious and for everyone to see, that i successfully went through all the necessary requirements, and you failed to fulfill your obligations, and took advantage of me.

I sincerely hope that, you take accountability, with the evidence I have provided and in good faith, own up to the mistake and process the refund. That's all I ask. After that, I will close my complaint as resolved.

We'll see, anyway I see that the casino and you are both active. It would be nice to see a happy ending where both sides agree and everything is resolved. 😕

I have provided them with everything. All screenshots of me doing everything they requested me to do. It's clear that I did everything possible, and they failed to fulfill their obligations. The error is on their end. I hope they will fix and correct their mistake.

I also hope that it will turn out well. If you hear anything new or if anything changes, you can certainly let me know.

I wish you the best of luck. ☘️

I have shared everything I have about this casino in my complaint.

Dear @Jaro or any forum/review administrator, I kindly ask, when possible, to approve my review, as I think its crucial to make others aware of what they can expect when using this casino.

It's good of you to do that. 

As far as user review is concerned, whenever a player has a complaint against a casino, it is evaluated after the complaint is over. So we also want to see how it turns out and deal with it fairly. So when the whole process is over, that's when we'll deal with the user review. 

Below I will provide the most useful links to deal with complaints against Non-compliant and Scam Casinos like this one. You should always message the casino first and try to resolve the issue/dispute before coming to these links.

BetAndYou company registry as you can see if you search in the Curacao Commerce chamber: Number 161662

Trade name Tixi Multimedia B.V.

Legal form Private Limited Liability Company

Official name Tixi Multimedia B.V

Company Verification (Here you can check if the company is legal and established):

Curacao Commerce chamber: https://www.curacaochamberofcommerce.com/registry-services/registry-search/

ADR Departments:

CasinoGuru - https://casinoguru-int.com/

Fundashon pa Konsumidó - info@fundashonpakonsumido.org

Official ADR Department Aka License Provider (Curacao Egaming, The more complaints a casino has with the license provider, the higher the possibility of being investigated resulting in Sanctions or even losing license, but they will never rule in the player's favour, as they only want money from the Casino):

https://www.curacao-egaming.com/public-and-players/complaints-step-1

Curaçao gaming control board (Soon will be the master for all gambling in curacao)

http://www.gamingcontrolcuracao.org/

Email: info@gcb.cw

Central Bank of curacao (99.9% of the times, won't do anything against Casinos, but it's always worth the try):

https://exch.centralbank.cw/applications-forms/file-a-complaint-or-report-a-signal

I hope it will come in handy for someone. I would say that if one doesn't know where to turn, they can still write here and inquire and we will try to advise them just like other players are trying to do. 

I hope your case will be solved soon. 

I must warn everyone against playing here. This is not a trustworthy casino, it is a scam. Don't take only my word for it, take the word of the license provider in Curaçao.

Best regards

Hi, all Curacao licenses should no longer be valid, so that's why you got this email. They have gradually lost their validity and should be changed. 

But I checked their website and I didn't see the validator there. So you saw the casino display it somewhere?

I'm really surprised that you're having trouble paying out at that casino. I still make payments (via skrill), almost instantly. Now they started to give me bonuses, which they didn't approve before.

Consider yourself lucky. The bonus they give you, don't correspond with the information they provide. They claim some have no wagering or very low (5x), but in reality are 15-20x, and you must deposit and wager with real money before unlocking the bonus. Which you won't be able to do, because their games will encounter errors and you will lose your stake without playing.

If you check other reputable review websites, you will see a lot of them with Warnings against this casino. ThePogg and Casinomeister both have warnings against this casino. LCB also has many user reviews and complaints about Void payments with no refunds, deposits not credited and no response for queries through email. I have shared what I have gathered over the months, all I can do is warn players to not end up being scammed like i did, but the responsibility lies on you to keep playing or not. I would advise you to play somewhere else if you don't want to wake up one day without money on your account or lose access to your funds inside. It will happen eventually.

Yes. Also, Fundashon Po Konsumido, Consumer rights Foundation in Curacao, has also filed a complaint against this casino with my help and a lawyer in curacao. This is not a reputable casino. Many are being scammed daily. We have forwarded all the evidence to the GCB, Central Bank of curacao and soon to the Minister of finance.

I really wish you the best of luck with that court case, and that you succeed in collecting everything this casino owes you.

Maybe they are being fair to me, because when I opened the account, I declined the welcome bonus, paid the deposit and immediately sent a copy of the ID.

In that case, I wish you the best of luck in resolving your case. I would be glad if you would inform us if you have something new, I see that other players are also quite interested and I also see that others have different experiences. 

Fingers crossed. 🤞

It seems that the new Master License has less power than the previous 4 License providers, which is a shame. The GCB can suspend or cancel a License, but they have limited power to adjudicate compensation to players scammed by casinos, like I was by Betandyou.

They can suspend or cancel their license, but they can't force casinos to pay, only the courts can. The only good thing is that, most casinos, even if crooked and dirty like this one, will prefer to pay players instead of losing their license. Still, unfortunate that Curaçao Casinos will keep having a Bad reputation in my books, because they dont really answer to anyone besides the courts.

All I can say is, avoid playing at bad reputed casinos like this one. Save your time and money, and play somewhere with a good reputation and a good history of solving problems.