Bankonbet Casino - general discussion

If you want to discuss anything related to Bankonbet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Casino doesn't pay out players and neither do affiliates... I would be interested to know if you got your money Casino Guru... Minimum 30+ affiliates that didn't pay out. Soft2bet can't do anything either.

And to all players do not play here!

LG Gamble Nugget

Hello there,

I believe you should post this on GPWA forum that is dedicated to affiliates.

What do you think?

I was pressured by a link streamer that I follow, I created an account, I made a deposit of 25 euros, I chose a 100% bonus and they never credited me. I contacted the chat and they wrote to me that it was the administrator's decision. It means that I could not withdraw them, because I had to I wagered them once and I didn't succeed, I lost them. How come I broke a rule when I just opened an account at the casino and I don't know it. Their chat didn't tell me exactly which rule I broke. Just tragic things. It means there won't be an answer, just don't let someone else like me step on it.

I wouldn't say you have broken any rules. I'd say the bonus was not available to you, or rather the casino simply decided not to give it away. This is usually hidden by the term administration's decision.

You said you were pressured by this streamer? How exactly did he force you to deposit?

by the way, I will be very careful with streamers.

My bad English about pressure.there were no pressure.I can’t understand which term I broke.I know exactly what is going on Radka.I have made once a casino account to a casino ,I won 1800 euro by put they refused to give me,Peter helped me a lo to my complaint.they said that broke the rules and they can’t pay.Peter said that I didn’t broke a rule at all.the casino after six months from nowhere they decided that I was right and finally paid me.but they put me blacklisted to most casino’s.I mean sister casino’s or after I see that they have common lists and I am blacklisted doing nothing from most casino with my email.Amunra casino did the same and many I can’t login with my email saying that I am blacklisted due to addictive.what can I do.my current email is attached to my skrill account.if I fix another email and detach it to my skrill account,and go to those casino and must pay me,is this legal or not?

Oh, now I understand the thing as a whole!

I would personally say you've been blacklisted because you fought for your winnings, and casinos are not extra fond of "problematic players". The same happens to players who initiated chargebacks, for instance 🙁.

Such blacklists officially don't exist, of course.

But to be complex, have you ever self-excluded before due to gambling addiction?

I can't say that I am addicted due to measuring winnings and loses I am am break even+/-.i play only money I can afford and very small bets that's why casino hurt.when I deposit 20 euro and wagering and withdraw 1800 ,I believe that I am blacklisted.the thing is why the casino paid after 6 months and keep me blacklisted and haven't the opportunity to play back get in time some of their money.i will survive lol ,they lose I keep my money.thanks for the good work as casinoguru

Just in case I didn't make myself clear about the self-exclusion, I would not dare to ask you whether you think you might be addicted or not. 🙂 Instead, I was wondering, if you ever closed any casino account by saying you're dealing with gambling issues.

It's not super important, it was just an idea that might explain you being "blacklisted".

I'm happy you're optimistic with a positive attitude, I think you're right. Why bother with the casino that decided to let you go - find another - better one! 😀

I'd also like to thank you for your kind appreciation - if you struggle, you know where to go. 😉

Feel free to come back even occasionaly, we could always use honest feedback on casinos.

I haven’t closes any casino to restrict something that until now honestly I can control.I am blacklisted because I agree with you when you answered me that they don’t want player that fight for their winnings.I fought many times to to identify my accounts at many casinos, just to get 80-100 euro winnings.I waited one month or two and then they paid.Other player i my situation maybe they say let’s play those small amounts.

thank u for your time

Very good, I'm so glad to hear you're "ok" when it comes to those issues!

No one should wait two months or just one to get the winnings from any casino, that's excessive in my books.

No wonder I'm hearing so often that prolonged verifications and delayed payments are instruments casinos use to make players lose money.

Maybe I would think the same.

Anyway, stay vigilant, and if you ever struggle, come here - we shall try to support you.

THE CASINO ABSOLUTELY REFUSES TO VERIFY MY ACCOUNT, I HAVE ALREADY UPLOADED MY DOCUMENTS AS THEY REQUESTED THEMSELVES AND THEY SIMPLY REJECT IT SAYING IT IS WRONG, THEY DON'T TELL ME WHY OR ANYTHING THEY JUST REJECT IT. I'VE BEEN TRYING TO VERIFY MY ACCOUNT FOR MORE THAN A MONTH.

I EVEN HAVE A WITHDRAWAL WHICH IS PENDING BUT I CAN'T CANCEL IT UNTIL THEY VERIFY MY ACCOUNT.

Hello, I think a month is enough time to verify your account. I see that the casino didn't give you any reason why your documents were rejected, which is a pity because such information would certainly be useful to have a better overview of the situation. As far as the withdrawal is concerned, it will probably not be possible to withdraw the money until you complete the process successfully.

However, since it has been going on for quite a long time and I think the casino should have resolved the situation by now, I recommend you open a complaint with us here and our team will try to help you. 

If you have any new information, please let me know if you were able to complete the account verification or if the casino informed you about something. Would that be possible ? 

Don't bother filing a complaint here, don't be fooled, it's your fault or you don't have enough documentation, that's what they'll tell you, don't waste your time here.

I don't think it's best to make decisions about others based on your example now. You had the opportunity to do what was necessary and you failed to do it. When other players prove it and their complaints are resolved, it's something to think about. You can try to see how many of them are solved to have a little overview because I see that you still can't stand the fact that your complaint has been closed. 

hello Admins .

I have been strugulling to withdral from Bankonbet since 03/03/2024 , they cancelled twice the bank transfer and now the didn't pay me out and they didn't give back the money in the balance like the 2 previous time.

the reason of the cancellation both times was an error from their payment provider as they pretend and they never reply to my emails and their customer service chat is useless.

what can i do please ?

thx

Hello, if it's been going on for this long, almost a month, I would definitely go ahead and file a complaint. You can open one here.

Anyway, the casino just told you that they had a problem with the payment provider and nothing since ? Now do you have any withdrawal in the casino entered or not ? Have you already verified your account with the casino ? 

Let me know.

Hello .

Thx for your prompt reply.

On the 03/03 I made the first withdrawal, after few days they cancelled and gave it back in the account. On the 11/03 I made same attempt of withdrawal for the same amount as I never played since the first one so they did the same and cancelled it for the same reason: error from the payment provider side.

On the 19/03 I made the third attempt, 3days later it did disappear from the account (usually it show pending) and since then keep advising me to wait longer in their live chat they never replied to any emails.

I asked if they need a verification they said it's not required now.

By the way it's a big amount iam just frustrated because they keep scamming ppl every day.

I will keep you updated.

Thx again for your support

Thanks for clarifying the situation. If it was a high amount, I think the casino is also making some investigaion, but if it's been going on for over a month, that would be too much for me. 

That's why I recommended to file a complaint in my previous reply and our team would try to help you. 

Do you think you will go ahead and try it or will you wait for a while ? I don't think there's much to wait for, since the casino doesn't update you and you don't have any new information. Anyway, I don't want to push you into anything. So let me know if you decide to take that step. 🙂

Hi.

Iam sorry for the miss lead it was a typo it was not a big amount 160 € only . Sorry again