Bankonbet Casino - general discussion (page 3)

Hello, I will certainly wait, even if they don't pay me.

The point is that when you pick up your order, they give you 1-3 days to pay - misleading advertising!

The response to requests for information is always the same, both in chat and by e-mail. Copy/paste, simply! They apologize, ask for patience and are sorry.

I imagine this is normal in this casino, when you enter the chat there is even a queue of 90 people. Indicators!

Thank you.

I absolutely understand and sympathize with you in this situation because I wouldn't want to be in one myself. I would also not be satisfied with just being patient and waiting, even though sometimes that is the only option for the players. Also templates would not please me much, but on the other hand I know that the casino probably doesn't have much more to say to you either. 

We'll see what happens in the next few days. 

Hello. A current payout of 500 euros was cancelled and open payouts are currently not being processed, or the specified times are being exceeded. Can someone help me here? Live chat says it's due to technical problems. How long do I have to wait? Or do they not want to pay?

kind regards

Hello, according to what I have seen the casino has a pretty high Safety index, so it is probably possible that they have really encountered technical problems. Did you ask them how long you have to wait? How long are you waiting now? Did you try to ask if changing the payment method would help if it would be possible to use some other method and the casino would be okay with it? 🙂

The first payment was made on 11.01.25 and was credited to my account on 15.01.25

The second payout was made on 13.01.25 and was cancelled on 16.01.25 (due to technical problems).

On January 14, 2025, a payout was made, but it is still being processed. So only one payout was canceled while two payouts are still being processed.

On January 16, 2025, I requested the canceled payout again.

All withdrawals were made using the same payment method.

The chat forwarded my concern regarding the waiting times and technical problems to the finance department, but I have some doubts. Since I was a little luckier and now have money waiting to be withdrawn from my player account, I would be extremely happy to receive support from Casinoguru.

So if you've already got some money, I certainly wouldn't worry and I'd just try to be patient and not do anything with the money. 

If you want help from us, in that case you will have to file a complaint, but we give casinos 14 days to pay the player, so we wouldn't contact them until then. 

So what I would recommend is to wait, find out when the technical problems are going to end and make a withdrawal. If it is prolonged then file a complaint and we will try to help. 

Feel free to keep me informed with updates and I will be happy to provide some advice if possible. 

I wrote to the chat again today and asked questions. The technical problems are probably dependent on the payment provider. But why did the first withdrawal work within 3 working days? Today another withdrawal was canceled with the same excuses. When you ask about other withdrawal methods, they always say you have to use the method you used to deposit. This all makes me feel uneasy and it is misleading. We'll have to try complaining...

Did you try to ask if you made a minimum deposit by another method would it be possible to withdraw?

Nobody is responding to the complaint. Bankonbet closes my account after verification for no reason and receives an 8.8 out of 10 rating from you. Please adjust the rating because the casino and the payment processor funid are so dubious.

Please mind the timer of your complaint, and you will receive the answer from our complaint team within it.

As the complaint is still pending, it is not possible for us to change the rating in any way. Only whenever a complaint gets unresolved does it affect the safety index.

So you are all on the same boat together. Great

To tell you the truth, I really don't understand your comment here.🤷‍♀️

I have requested 3 withdrawals from 21/01 and 22/01 for a total of €800 and it still seems to be being processed, in the chat they have been telling me for days that it is in the final stage and that there is no need for identification or to worry. I have never received any withdrawal from this company. Is there anyone who has received payments?

Hi. I have moved your post to the casino's official thread so you can go through it and gather some more information.

I can see that our complaint team has already informed you that we now need to wait for the 14-day timeframe to pass, and only then will we be able to intervene in your complaint. Hopefully, then we'll find out what is taking so long to process your withdrawal, especially when you said that the verification is not needed.

How long have you been playing at this casino, and did the live chat inform you that there is no need to send any documents or have you been contacted by email?

pending crypto withdrawal from february 13th still in the same stage as day 1.

all those rabidi/bonus crab sites usually took about 2 weeks for crypto withdrawals, which is realllly slow, but a month for a crypto withdrawal?

e: after filing a complaint here i received my withdrawal lightning fast after just 25 calendar days.

I probably won't even congratulate you on that, although I'm very glad you got the money. For it to take but a month almost like that is not normal for me. Also do you know why it was like that or did the casino keep giving you some general responses? 

they just said finance department has a lot of work, but that's their usual shtick.

interestingly enough one guy in live chat told me not to use crypto withdrawals in the future as they would be processed slower...

Hmm, I'd like to know why, since this should be the fastest method to withdraw money. 

Do you think you'll try it here and use another payment method? 🤔

I rather not deposit here anymore, unless i have the itch to play and an acceptable bonus offer (>100%).

But overall why would someone deposit in a casino where you know you will have trouble withdrawing your money?