Bankonbet Casino - general discussion (page 4)

Yes, that's why I asked if it would still be beneficial for you since you have already had some experience here. I was quite surprised by their recommendation and maybe once you deposit a small amount there you can try another method to see if it will go faster. But I don't mean to say that you have to play there and that you have to try it, only if you will try it in the future. 🙂

I've been waiting a month and a half for my withdrawal. It's a shame this casino has such a high rating; it makes no sense. And like me, countless cases, with no solution. I've played at dozens of casinos, and it's never taken more than a month.

This is really a long-going, for sure, but could you tell us what exactly the issue is, exactly?

I can see that there was some problem with the verification. Right?

Bankonbet has blocked over €2,000 on my account. They won't let me withdraw, and they don't give me any explanation. They've canceled two withdrawals even though my account is verified, and I've made withdrawals in the past without any problems.

I've only received an email back saying that my withdrawal provider has rejected the withdrawal, which is a lie because I made a crypto withdrawal and it's impossible for it to be rejected by the other party.

Also, now when I try to withdraw it directly tells me that withdrawals are blocked.

They're not helpful at all in the chat, and they just talk nonsense about deleting cookies and cache and stuff like that.

They are robbing me

Suddenly, they tell me I have to re-verify. They ask for extremely private documents, like all my bank transactions (whether related to their bookmaker or not) for months on end—something completely illegal. I send them, and they reject them.

After contacting me again via chat, they literally told me this:

"Thank you very much for waiting online. I have verified the documentation you submitted and, indeed, it is not in a valid format. Currently, banks include verification tools such as QR codes or similar on their documents. For this reason, we have been unable to approve your verification. We ask that you please request bank statements from your bank in a verifiable format."

Even so, I've sent them absolutely everything they've asked for, fighting with the bank to get what they asked for. I've sent it again, and everything remains the same. They don't tell me anything, and withdrawals are still disabled. They don't answer emails. When I contact them via chat, I have to explain over and over again what happened, and they do absolutely nothing.

After contacting them again via chat, I sent the same bank documents again, and now after a few days they tell me that I have to send proof of wealth/funds, such as my payroll, bank account statements, inheritances, etc. They're crazy.

I only deposited about €500, not a super high amount, it's incredible to the extent that they go to steal money from clients.

They are robbing me in an incredible way.

Never ever ...

It is nothing unusual that casinos will do an additional verification, you know.

They have to make sure everything is okay and do the KYC well.

May I ask which format they request, though? Is it the PDF, by any chance?

Your bank should provide it in that format without any problem, I believe, so hopefully soon you'll be able to pass the verification and get your winnings.

It's a scam. They're asking me for crazy things.

I already provided them with the bank documents and they accepted them the third time, but they asked me for 3 more documents, including my work payslips and other various bank documents.

They are doing everything possible to avoid paying and I have been stuck with this for months.

It is very good that you are fully cooperating, because it is a really important thing to do, and I hope that after all this you will finally receive your winnings.

We have your back; don't worry.

Good evening, Romi. I was finally able to file the complaint. I had to do it from my laptop, and it was no problem. It's now being processed. Thank you so much for your help and the work you do. Best regards.

I am glad that it worked.

Now I hope our team will be able to help with your case. Surely keep us informed about how it goes.

Of course, for now I'm still waiting. Every time I contact them via chat, they give me the runaround, saying they'll send me an email that never arrives. This is starting to get a bit frustrating.

May I just ask if you have played any casino games there, or were the winnings accumulated only from sports betting, please?

The thing is that if only sports betting were involved, it will be impossible for our team to investigate the matter, as we don't have any specialists for sports here, you know. 🤔

Good morning

Yes, I did play casino games. I understand what they're saying. They don't respond to my emails or let me into the casino, even though everything's been verified. They just have to return the money that's mine. I find it pathetic.

I'm sorry we are not able to help you with this. However, I'm a bit confused because in the complaint thread you said you only bet on sports. Thus, the complaint is now closed. I hope there was no misunderstanding regarding that and I also hope you will get back the deposits since you are not aware of any problem on your side.

What I wanted to say is that it's true that I mostly bet on sports, but I also liked to bet on casino games like roulette. Honestly, I haven't even gotten €200 out of them, and they won't even let me withdraw. I'd like your help because there are other people around, so I just want my money back. Sorry for the misunderstanding.

There is no problem at all. Do not worry.

We just need to know if the winnings were accumulated from sports betting or casino games so our team can investigate. If it is from the sports, we won't be able to assist you because we don't have any specialists on sports here. Therefore we wouldn't have a clue what could happen there, you know.

Is there any news regarding all this from the casino, or has nothing changed at all?

My winnings accumulated in both categories; I actually won a little more in sports. To this day, I still haven't heard anything. Every time I contact Bankobet, they give me the runaround. They asked for my IBAN number and my details. I sent them all the documentation they requested to verify my account, and I still haven't received my money since the beginning of March, when I requested it. They won't let me access the casino to withdraw it, and they're incapable. When they accept Spanish users at that casino and have limited me, the least they can do is return my money.

So, inform your complaint resolver about it as well, please. You will need to write into the complaints thread that it is not only related to sports and you accumulated the winnings on the casino games as well.

When the gameplay is provided, it always can be seen there, you know.

Will you do so?

Good night,

I'll let you know right away so there's a record of everything. I'm very grateful for your help and the work you do.

All the best

Gladly.

This provider is just a huge scam. I've already filed a complaint because they don't pay out, they just lie and keep people waiting. Stay away from these scammers.