Bankonbet Casino - general discussion (page 4)

Yes, that's why I asked if it would still be beneficial for you since you have already had some experience here. I was quite surprised by their recommendation and maybe once you deposit a small amount there you can try another method to see if it will go faster. But I don't mean to say that you have to play there and that you have to try it, only if you will try it in the future. 🙂

I've been waiting a month and a half for my withdrawal. It's a shame this casino has such a high rating; it makes no sense. And like me, countless cases, with no solution. I've played at dozens of casinos, and it's never taken more than a month.

This is really a long-going, for sure, but could you tell us what exactly the issue is, exactly?

I can see that there was some problem with the verification. Right?

Bankonbet has blocked over €2,000 on my account. They won't let me withdraw, and they don't give me any explanation. They've canceled two withdrawals even though my account is verified, and I've made withdrawals in the past without any problems.

I've only received an email back saying that my withdrawal provider has rejected the withdrawal, which is a lie because I made a crypto withdrawal and it's impossible for it to be rejected by the other party.

Also, now when I try to withdraw it directly tells me that withdrawals are blocked.

They're not helpful at all in the chat, and they just talk nonsense about deleting cookies and cache and stuff like that.

They are robbing me

Suddenly, they tell me I have to re-verify. They ask for extremely private documents, like all my bank transactions (whether related to their bookmaker or not) for months on end—something completely illegal. I send them, and they reject them.

After contacting me again via chat, they literally told me this:

"Thank you very much for waiting online. I have verified the documentation you submitted and, indeed, it is not in a valid format. Currently, banks include verification tools such as QR codes or similar on their documents. For this reason, we have been unable to approve your verification. We ask that you please request bank statements from your bank in a verifiable format."

Even so, I've sent them absolutely everything they've asked for, fighting with the bank to get what they asked for. I've sent it again, and everything remains the same. They don't tell me anything, and withdrawals are still disabled. They don't answer emails. When I contact them via chat, I have to explain over and over again what happened, and they do absolutely nothing.

After contacting them again via chat, I sent the same bank documents again, and now after a few days they tell me that I have to send proof of wealth/funds, such as my payroll, bank account statements, inheritances, etc. They're crazy.

I only deposited about €500, not a super high amount, it's incredible to the extent that they go to steal money from clients.

They are robbing me in an incredible way.

Never ever ...

It is nothing unusual that casinos will do an additional verification, you know.

They have to make sure everything is okay and do the KYC well.

May I ask which format they request, though? Is it the PDF, by any chance?

Your bank should provide it in that format without any problem, I believe, so hopefully soon you'll be able to pass the verification and get your winnings.

It's a scam. They're asking me for crazy things.

I already provided them with the bank documents and they accepted them the third time, but they asked me for 3 more documents, including my work payslips and other various bank documents.

They are doing everything possible to avoid paying and I have been stuck with this for months.