Bankonbet Casino - general discussion (page 5)

Could you describe what kind of issue you have there, please?

What do you mean by "they don't pay out"?

I have been waiting for a payout for 12 days and I keep getting excuses from Bankonbet

That is a long time to wait. Is your account fully verified, or is the verification still in the middle?

Unfortunately, with the upcoming weekend, there won't be any update, I believe, but our complaint team will intervene soon in this case.

Have you ever withdrawn from this casino before?

Is there any competent regulatory authority where we can report this company? I am hopefully on the eleventh day that I have made a withdrawal request and they are telling me one lie after another. They are thieves. I have 4.2K in profits and I am almost certain that I will never be paid. Do you have anything to suggest to me? There cannot be such companies on the internet that are blatantly stealing from us. They need to be shut down once and for all.

Hello, frankly, as best I can tell, the AOFA (Comoros, Ajouan) authority won't resolve a few weeks' delayed payment. their firts wave of response usually takes more than a month or so, if they respond at all. It's quite a weak license. I guess it also kind of answers the other part of your post...

But I understand you would appreciate support and that's something Casino Guru will gladly help you with. I saw your complaint, which is exactly the best step to take.

Please be patient, as further communication is needed before the events can enter the mediation phase.

Thank you very much for your prompt response. I hope a solution will be found in the near future.

You are welcome. I recall very well how difficult it is to just wait patiently under such stressful circumstances. So, feel free to reach out anytime you like. I'll do my best to provide you company if needed.

casino scam I'm proceeding with the complaints they don't reply to emails and do whatever they want

The chat keeps you online for half an hour and then they tell you to write an email, but they don't respond.

Hey, what happened to you at the casino if you're lodging a complaint? Could you describe it to me a little? I see that the casino isn't responding to you, so I'd like to know what's going on. 

The only way to process your withdrawals is to file a complaint through the forum. My first withdrawals were completed after 16 days. I have other withdrawals pending for 10 days. I am waiting for the 14 days to pass before I can file a new complaint. They generally take too long to process them, so they either make you cancel the withdrawals or gamble away whatever capital you have in your account and lose it.

I know these casinos very, very well. Bankobet VIP 5 level. Dolly VIP casino 5 level. Sportaza. 5 gringos. Librabet and all the others. They have a carefully thought out system. After months of playing, they make all your deposit history disappear. As you can see from the emails, I asked for a detailed list of deposit methods to later request a garage back. They never responded. I asked for the account opening date and they didn't give me that either. You know why, because they would have given me an untrue date that I could have contested by showing the deposit emails. They are a bunch of scammers and I honestly don't understand why so many support these casinos... it takes a long time for you too to take a stand. I'm exhausted, I must have gambled away 300,000 euros.

Guys, here's the response from the Bankobet VIP department. Consider that my complaint, one of many, is that I went from VIP level 4 to 1 in a day after I updated their fucking scam app Funid, which no longer exists and has changed its name (they always do all this to make it impossible to track transactions). Well, the VIP's response is that you have to write to support and you don't have a VIP department because we don't see you as a VIP player.

Obviously I also sent everything to support but as follows no one responded. I'm pasting the chat transcript I made and attaching photos of the emails sent to both VIP and support.

They are scammers, don't play. This is being told to you by someone who has spent 300,000 thousand euros. I don't play at Loto anymore, also because there are casinos that if I win 40,000 they pay it to me immediately. These ones cash out. There is no limit on deposits and then to withdraw. A thousand stories. Do you know HOW MANY TIMES I WON AND I ATE EVERYTHING BECAUSE IT'S ALL A PROBLEM?

Chat started on 04 Sep 2025, 08:53 PM (GMT+0)

(08:53:47)*** Luca Dalla Costa joined the chat ***(08:53:47) Luca Dalla Costa

I sent the request emails as you said and no one ever responded.

what should I do

(08:53:54)*** Gianni joined the chat ***(08:53:58)Gianni

Hi! I'm Gianni, and I'd like to welcome you to our Customer Support team.

(08:54:06) Luca from the coast

Gianni, you told me to send the email.

(08:54:14) Luca from the coast

I did it, want to see the various screenshots

(08:54:16) Luca from the coast

never any answer

(08:54:16)Gianni

Could you please clarify your request? What type of request did you send the email for? Thank you.

(08:54:21) Luca from the coast

it's been 2 months

(08:54:43) Luca from the coast

various problems among which I went from one day to the next from vip 4 level to vip 1

(08:55:00) Luca from the coast

I'm missing credits for the mountain of misfortunes as screenshots sent

(08:55:04) Luca from the coast

never bneither answers

(08:55:17) Luca from the coast

Can you please tell me the date my account was opened?

(08:55:22) Luca from the coast

I've been wanting to know this for 2 months too

(08:55:27) Luca from the coast

I sent an email but no response

(08:55:49)Gianni

I'm sorry about this, but your request is very important to me. I kindly ask you to wait for me on the line so I can review your request and provide you with the assistance you deserve. Thank you very much.

(08:56:50) Luca from the coast

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(08:56:53) Luca from the coast

months that I wait

(08:57:19) Luca from the coast

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(08:57:48) Luca from the coast

The 50 coins for a total deposit exceeding 5000 euros were not given to me as you can see.

(08:57:56) Luca from the coast

I have deposits worth tens of thousands of euros

(08:58:01) Luca from the coast

I can have what I deserve

(08:58:16) Luca from the coast

or do I have to request a chargeback that I have all the documentation

(08:58:39) Luca from the coast

Gianno, please, I spent thousands of euros with you and then I get treated like dirt.

(08:58:49) Luca from the coast

it's a matter of principle

(08:59:00) Luca from the coast

why do you force me to do what I don't want?

(08:59:22)Gianni

Please hold on the line while I wait for a response from the relevant department. Thank you very much.

(08:59:44) Luca from the coast

https://playerprotectionlegal.com/

(09:00:18) Luca from the coast

I already have all the documentation and have already contacted this firm that deals specifically with complaints about your casinos.

(09:00:31) Luca from the coast

Please report it to the relevant authorities otherwise I will send everything to them

(09:01:19) Luca from the coast

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(09:01:38) Luca from the coast

As you can see from the emails I'm already in contact with them.

(09:02:30) Luca from the coast

I have 6 months of chargeback to request, don't force me to do it because no one answers legitimate questions and always documented with photos that confirm my complaints.

(09:02:35)Gianni

Let me check. This may take a few minutes. Please hold on the line.

(09:03:05) Luca from the coast

yes, look, I've known you for years, after half an hour, mimdirta write an email to this address and as you can see I've always done it and we're always here with no one answering

(09:03:13) Luca from the coast

permforiua I have dozens and dozens of chat transcripts

;

You're mixing casinos together, and I feel like sometimes I don't even know which one you're talking about. 

What's important to me, though, is that we always try to help players. We, the casino, or you always have a week to respond. If you had so much money deposited there, why didn't you try to withdraw it, and instead say that it took us a long time to take a position? Was it worth losing the money? And so much of it? I don't think so. 

I know that the process is not always the shortest, but you have to realize that there are several hundred, sometimes thousands, of complaints. It's not easy to get to every player right away and do it the way you imagined. 

But even so, I don't think you couldn't wait and had to lose everything. That way, the casino always wins, and we have nothing to punish it for.

Bankonbet is the worst casino to play at. They don't pay out.

Bankonbet, the worst casino, doesn't pay out.

Greetings, can you tell me a little more about the whole situation with what's happening to you at the casino? Maybe we can help.

Why doesn't the casino want to pay you?

Bankonbet has refused to pay me out for 8 days now! Can anyone help? I haven't used any bonuses or anything like that, just my own money! I need help!

Hello, I can definitely assume that you are worried; however, without understanding the context of such requests, we won't get very far. So, once you are prepared to share more, I'll be here.

For example, if the casino decides to void the winnings due to a terms and conditions breach, counting the days is probably just a mathematical exercise. In those situations casinos usually do not aim to arrange the payment. However, if the approved payout is delayed, or perhaps the account is under any form of check or investigation so the withdrawal request can be approved, the options would be quite different.

Let me know, please. Feel free to share any explanation or update you've got from the casino, please.

Hello,

Thank you for your feedback. I'd be happy to explain the situation in more detail.

I requested several withdrawals from Bankonbet. The first withdrawal was requested on May 20, 2026, at 4:44 PM. The amount is €500. After that, I was able to request further withdrawals every 24 hours, for a total of three pending withdrawals of €500 each.

All payouts are still in "Processing" status. No payout has yet been approved or transferred.

I contacted support several times. Initially, I was told that the website was undergoing maintenance and therefore my account could not be verified. Later, I only received generic replies stating that my case was being handled by the relevant department.

In their last response, Bankonbet stated that the finance department was aware of the delay, that everything appeared to be in order, and that the payout would "definitely go through." However, they still did not provide a specific payout date. No additional documents have been requested so far.

My concern is that for several days now I've only been given the runaround, without a concrete deadline or clear explanation. I have documented all emails, screenshots, transaction data, and the chat history.

Could you please tell me whether I should already file an official complaint with Casino.Guru in this case, or whether I should wait? I would also like to know if Bankonbet is aware of this behavior and how long such withdrawal delays typically last there.

Thank you.

Did you end up getting it?