Bankonbet Casino - general discussion (page 2)

Do not worry about it at all. Have you got any update regarding this, by any chance?

Every day they are saying it is going to be in your account ...

Lately they said it should happen friday 05 April 24.

Ok, keep us updated, please.

The credit it back again today . Same reason .

So I'm sorry if the same thing happened again and you didn't get the money. But didn't you try to ask if there would be an alternative payment method and try some other one ? Or have you contacted the bank to see if they have any problems ? 

Anyway, since you have an open complaint, our team will try to help you in your situation and I firmly believe that you will get the money as soon as possible. If anything changes, let us know.

Hello team.

Well I contacted them, unfortunally there is no alternative way as they clearly advise in their reply to keep the say payment method of the deposit also besides bank transfert there a lot of crypto currency methods that I don't use and withdrawal to your credit card which obviously not my case. I paid with debit card from my bank account and their payment provider accepted it immediately 4 times. This what also frustrated me and I really don't know what's happening with them if they are bluffing or what as I read a lot reviews in the internet and seems to be their method of getting money from players iam really confused.

By the way today I did again the same withdrawal request and I will keep you all updated and let's see .

Thx again for your support ❤❤

Hello and thank you for the update. I reckon that if you used the bank transfer for the deposit, you should be able to use it to withdraw the money as well, or the casino should give you some other option, which is available to you, actually.🤷‍♀️

Please do not get into any conclusions, and try to be patient, so our team can work on your case and find a solution to this issue. Have you sent the information Veronika asked for in your complaint yet? Please do so, and hopefully she will be able to help you out. Keep us updated here, for sure.

Bankonbet cancels my withdrawals and has been canceling them for 5 days now. And they don't give me a solution. I want to withdraw my 2600 euros because. When I deposited the money it never gave me a problem and now to get it out it gives me a problem and I want my money and a solution. Thanks for helping

Hi, and the reason why you can't withdraw money, did the casino tell you or not? Are there any delays or problems with the payment provider?

I see that you have already managed to file a complaint, so if the problems persist, the team will try to help you.

However, it should be added that we give the casinos 14 days to resolve everything relevant to this process, and if they fail to do so, then our team will come in and investigate and contact the casino.

For now, however, we will have to be patient and I would certainly try to keep myself informed.

If you have something new, be sure to let me know.

Hello 🙋‍♀️ I've also been waiting for my payout via bitcoin for 5 days... Support is nice and friendly but not available 24/7 (ERROR! Zendesk is not available). I don't think I'll get my payout either 🙁. I've taken endless screenshots and don't understand the good rating of Casino Guru... I only played there because you gave this casino so many points, because I really have a lot of trust in Casino Guru.

Hi, the good news is that the casino handles their complaints and addresses their problems. 

However, when it comes to your withdrawal, did the casino tell you why it has a delay? Is this your first withdrawal? 

I would have thought that if it was bitcoin, it might be faster, but there might be something in the way that you don't have the money for yet. On the other hand, I wouldn't be skeptical as long as the casino also writes you off and lets you know. If nothing happens and nothing happens in 14 days and you don't have your money, then let us know and we will certainly try to help you as well. 🙂

Hello, yes, it's my first payout... the reason given to me was that the finance department was very busy and I was in a waiting list. I'll be happy to get back to you in 12 days and give feedback if anything changes... Thanks for the help, I really can't get any further here... PS: today I was offered free spins again, which I obviously didn't accept, otherwise my payout would have been cancelled (all very misleading)

You were right not to take the bonus. Eventually, I wouldn't have gambled with the money and waited for the situation to be resolved. I would also try to check in once in a while to see what's going on with my withdrawal, and if nothing relevant happens, then I would file a complaint.

The casino also has a pretty high safety index, so I would expect it to be resolved soon and you will get your money.

I'll be waiting for news.

Hello 🙋‍♀️ jarooo writing to you brings luck 🍀 now the money is finally here... thank you for the conversations! Case solved.

You couldn't have brought anything better news. I'm glad you got your money and that it didn't take any longer. Sometimes you just have to be a little more patient and everything will work out.

Anyway, do you think you'll still be playing here? 🙂☘️😊

😃Under no circumstances will I play in this casino again... the waiting and doubts stressed me out too much. I'm taking a break from the casino for now. PS: thank you again, I really think you've brought me luck 🙋‍♀️🌻✌🏻 and I'm glad that Casino Guru exists!

Thank you for your reply. 

If you ever need luck again and have a problem in the casino, feel free to share it and write. Maybe I'll bring it to you again. ☘️😊

Have a nice weekend.😁

I will do that 😃 have a nice weekend too 🌻✌🏻

I've had a withdrawal request at this casino since 20.10, it's simply pending. The online chat informs me that there is a delay in payments, apologizes and is patient with the customers and that's all!

My money is in their safe, that's all!

What gets me is that this casino delays payments to see if the customer cancels and loses everything!

I can't understand it! They don't even ask me for documents, I even took the liberty of sending them by email and everything is the same today! Lamentable.

Hi, when I looked at the case of the player who wrote before you, he also had a rather long delay. I would say it could be a tactic but it doesn't have to be, obviously only the casino knows. 

Anyway, I would recommend not to do anything with the money, don't cancel the withdrawal or gamble with it if there is a chance of getting it.

I would also add that we give casinos 14 days to sort out what is needed and if they don't send you the money, then by all means get in touch and we will try to help. 

So could we make a deal like that?