AllySpin Casino - general discussion (page 6)

Has anyone else had problems with allyspin casino where, living in Vienna, they have a debit card linked to their bank account and they demand something non-existent, without even offering an alternative to finally complete the verification?

To tell you the truth, I don't understand what the issue is.

Have you used that debit card to make a deposit at this casino?

Even though the card is a debit card, as you wrote, it must be linked to your bank account, and therefore you must have a bank statement even for this card.

Isn't it so?

If I look at mine, I have a debit and a credit card as well, and they both have separate accounts linked to the cards and separate bank statements.

So, how come your bank is not able to provide that statement, please?

I really do not understand what the issue is here. 🤷‍♀️

I deposited using my debit card with the card number and also with EPS using the IBAN number, and now they're demanding something impossible from me: a transaction history showing the card number, even though I've already provided a bank statement with my address, IBAN, the correct date, my name, and the transaction from Allyspin. Today I went to the bank, and they said the casino is a scam, that the document doesn't exist, and that the bank itself can't even see my card number for security reasons or something. They said there's no separate bank statement because it's all one card and one account. I don't have a separate credit card, only a debit card, and I can deposit using both the card number and the IBAN with this debit card, all from the same account. Some merchants don't even show "Paid with Mastercard" on the transaction. But I'm pretty sure they just don't want to pay me out. You shouldn't play at a casino like that, and I didn't even know this at the beginning. If I ever get the payout, I'll... I definitely need to let you know. My case seems unsolvable because of just one thing, and they simply refuse to verify me. Otherwise, they'd have to pay me the 5,000 euros, and they probably don't want to do that. I think I've done everything I could. I went to the bank today, sent a bank statement, and my bank card details. Everything seems to be in order except for this one thing. It might be different in other countries, but in Vienna, that's how it is. Either they don't know about it, or they're deliberately refusing to pay out. I don't have a credit card, only this one debit card. This card only has a bank statement and doesn't have its own account linked to the card number. The card number is linked to the same bank account as the IBAN. All transactions appear on the bank statement, including those made with the debit card, but it doesn't say "eps" but rather "paid with Mastercard," or it doesn't say anything at all about how it was paid, just the transactions themselves. The debit card with the card number *... is linked to the account with the IBAN....* But either the casino doesn't understand this, or they simply don't want to verify me so that I can... I can't withdraw my money, which is strange since the bank can't even help me. At all the other casinos where I deposited using the same payment method, verification wasn't a problem. What's also odd is that Casino Guru is requesting a different month, and the emails they send keep changing the month. The emails show a different month, and the Casino Guru website shows a different month. I think they just don't want to pay it out.

Thank you.

The case is here 👈 for anyone interested.

UPDATE: The casino has since reviewed my documents more thoroughly. Verification is now complete, and I can request withdrawals. The withdrawal will be processed in installments, so the process isn't entirely finished yet. I'll keep you updated.

Finally, something positive!

Thank you kindly for sharing that. Seems like you are almost there. 🤞🙌

Can you tell us what changed? I mean, what did the KYC miracle?

My verification process was initially a bit slow, with several follow-up requests. A separate credit card statement wasn't possible with my bank because all transactions are shown together on one statement. I explained this to the casino several times. Since a bank statement for the credit card was requested, I initially assumed the card number would also have to be visible on it. However, the casino never explicitly requested this. After I explained the situation several times and Casino Guru actively ensured my documents were reviewed again, I was finally verified. I've already requested two withdrawals, and there's currently around €4,000 in my gaming account. Since withdrawals are only possible in partial amounts, I've left this open until all withdrawals are completed. In the end, everything was correctly checked, explained, and accepted, even though it took some patience. I'm truly grateful to Casino Guru for their support and persistence, and I hope all my withdrawals will be processed quickly and without further delays.

We're glad whenever we can help our users. Please let us know whenever you receive the whole amount.

Hello, I just wanted to let you know that I have now received all my payments in full. I am really glad that I had Guru as support; without their help I probably wouldn't have managed it, or it would have been much more complicated and difficult.

Good to know that you got your winnings. However, I won't be playing at that casino. That's just trying to get people to play their winnings. I can only recommend the biggest casinos and well-known names.

Thank you for this update.

Are you going to continue with their site? What do you think?

I would consider continuing to use the site since the verification issue has been resolved and I am now verified, and the withdrawal ultimately worked successfully, thanks in part to the support of Casino Guru. Generally speaking, you have to verify your account at every casino sooner or later, if not at the first withdrawal, then at a later point. With new casinos where I'm not yet verified, such processes can therefore lead to more problems. However, with Allyspin, I am now fully verified, which is why the likelihood of further verification problems is lower in my opinion.

And I wish you to avoid any issues, of course. Just enjoy the game.

Hello i have problem with this casino so i won 56000zł ~ 15000$ and i have problem with my withdraw. So i won this money 9 march and withdraw right away 500$ ( because i have this limit for withdraw on my account ). For my suprise i receive payment 13 march and i start second withdraw same day. Now its 20 march and i still dont receive my withdraw. Its been a full week i need a help. I have 14500$ to withdraw so if it continues like this, it will take me forever to get paid.

Hello, congratulations on such a wonderful win!

You know, to be honest, I fear there is no way to force the casino to pay out the money quicker. Based on the user reviews provided by other players, this casino has been slow with some withdrawals. The last one says: "I don't recommend it because it takes many days to complete the withdrawal. Also, the €500 withdrawal limit is ridiculously low. Many other casinos have instant withdrawals and no withdrawal limits. So don't lose your nerve playing at this casino." or the other one, "Slow withdrawals are all processed manually and always take +3 days."

I'm not saying the situation is okay, but as long as the casino pays somehow, I see no way of making them do that more effectively. We do support players in difficult situations through mediation services, but as long as the casino pays, I have no idea whether that would work.

Would you be interested in details, maybe?

Today marks the 15th day since I requested a withdrawal. I still haven't received anything. I contact the casino daily via chat and Gmail, but they respond by dismissing me. The messages look like they were written by a bot. Can you help me?

If it’s been taking this long to get your money, we’ll definitely try to help you out. When you write to them, what do they say in response?

Didn’t you have to verify your identity at all?

It turns out that the Allyspin casino hasn't let me withdraw money since before Christmas 2025. It says I've exceeded the limit, which isn't true since I haven't withdrawn in months. They asked me to make a manual withdrawal, but they never contact me. I have thousands of screenshots and emails.

If this situation has been going on for so long, you should definitely ask our complaint team for help, in my opinion.

Please submit your complaint here, and explain the situation well.

Have you ever withdrawn from this casino before, by the way?