AllySpin Casino - general discussion (page 5)

Hello,

Are we discussing a type of bonus that is automatically awarded? Sometimes I also thought that I had not taken anything, but it was part of a package or a one-click confirmation offer. So, I'm just asking.

Sounds annoying, of course.

This casino is worthless...

Stay away!

First withdrawal request: 1 month to receive the funds.

Second withdrawal request: it's been 2 weeks and nothing!

Every withdrawal they delay for weeks!!!

I'm sorry you've been waiting so long for your money. It's not normal for them to have such a delay.

Did they tell you why this is happening, or just give you a standard response?

I saw that you've already filed a complaint, so I believe we can help you.

Standard answer, as always... Copy past.

We're sorry we're late, please bear with us.

I don't know how long this will last, but I believe that this situation will soon be over.

I know that no one wants to be without money for so long, but I believe that you can handle it and that the casino will eventually pay up.

I would be grateful if you could let me know when something changes.

Fingers crossed. 🤞

It's unacceptable... This is a horrible experience. How does gurucasino have this casino with such a good rating??? They don't pay anyone on time!!! They have very low daily/weekly/monthly withdrawal limits. The chat is useless, it says nothing, it just gives standard answers. I wonder how gurucasino maintains this opinion of this casino. Sometimes I think that your opinions are simply used to get customers through your link so that you can profit from it as an affiliate... Sometimes I don't see any other explanation.

When the casino stops solving problems that arise for players, then I believe the safety index will change. For now, however, it is what it is based on what you see here.

If we were only trying to get players to visit the casino via our link, any casino would be fine, regardless of how it treats its players. We would also not be helping players, as this would be pointless for us.

If many players confirm that the casino has problems with payouts and so on, we will definitely address the issue and try to warn players.

I'm also having major problems with this casino. I won €5,000 at Allyspin Casino on November 3rd and made a withdrawal (three €500 payments), but six weeks later, nothing has been paid out – not a single cent. They simply refuse to pay out the winnings I earned fairly. I've already filed a complaint, but so far without success. First, they said I didn't need to verify my account, and then they wanted all sorts of things. Everything was confirmed except for the payment proof, which keeps being rejected. Support is also no help; they keep demanding proof of payment without explaining what the problem is.

I'm having major problems with this casino, Allyspin. I won €5,000 at Allyspin on November 3rd and requested a withdrawal of €500 in three installments, but six weeks later, nothing has been paid out – not a single cent. They simply refuse to pay out the winnings I earned fairly. I've already filed a complaint, but so far without success. First, they said I didn't need to verify my account, and then they demanded all sorts of things. Everything was confirmed except for the payment proof, which keeps being rejected. Support is also no help; they keep asking for proof of payment without explaining what the problem is. I hope someone can look into this case and help me get my withdrawal, and that they finally verify my account and resolve the issue.

Hi, so the casino didn't tell you anything about what the problem is in the last document, right? They often want to see various things on the proof of payment, so did you try to ask what was wrong, but without success?

I think it's been going on for quite a while now, and I would say that they haven't sent you the money, and it definitely shouldn't be like that.

It's great that you filed a complaint, and I believe Petra will help you contact the casino soon. 

Hello, initially my profile stated I didn't need to verify my account. Then, after winning €5,000 – my first win of that amount – I had these problems. First, it said I didn't need to verify, then I withdrew €500 three times, which has been pending since November 3rd. Then, days later, I suddenly had to verify my account. Everything was confirmed except for proof of payment from my bank card and credit card. I've written countless emails without receiving any response about what's wrong with the document, and the live chat hasn't provided any help from various departments either. I've emailed Allyspin Casino. At first, they requested proof of payment from September/October, and from my credit card between October 25th, 2025, and November 25th, 2025. I uploaded and sent it via email, and then suddenly my profile still shows September and October. They still want proof of payment from my credit card, but now the second proof of payment date is different: October 25th, 2025, to November 25th, 2025. They want to see the period from October 10th, 2010 to November 10th, 2010, as stated in my profile, but I've only been registered there for about 4-6 months. In the email, they wrote that they only want to see the period from October and from October 10th, 2025 to November 10th, 2025. This is a very contradictory statement. Furthermore, I haven't received a single one of the three outstanding payments; it's been pending since November 3rd. I'm also not verified because of the payment verification process, as they said I would only receive a payment once I was verified.

If you send it to them and everything is as they want it to be in terms of the date, I don't understand what the problem could be.

Have you tried to find out if it's in the right format or if the only problem is the time stamp?

I don't think it should be as difficult as the casino is making it out to be, and you shouldn't have to wait over a month for something so simple. 

Therefore, if you can't solve it yourself and no one is responding, as I mentioned, the casino will soon be called in for a complaint.

When I contact live chat support, they don't tell me what the problem is. Sometimes I get pre-written messages, and sometimes it feels like I'm chatting with a bot and I don't get any answers to my questions. Regarding the email, they also don't tell me what's wrong; they just ask me to send it again without explaining what the problem is. What's also strange is that first, my profile says I want the period from October 25, 2025 to November 25, 2025, and then suddenly it says October 10, 2010 to November 10, 2010, plus October and November. But in the email, they wrote something different: they only want October, plus October 25, 2025 to November 25, 2025. But my profile shows 2010 as the date, which I wasn't even registered for then, plus October and November. The email, however, only asks for October and the 25th. My email address is with the Allyspin Casino. [email protected] Maybe you can help me somehow, this has been going on far too long, the payout has been pending since November 3rd and I'm still not verified.

If it were due to the format, then I wouldn't have been able to upload it to my profile at all, I think. I'm sure I sent the correct documents. What I should also mention is that I played at several online casinos on those days and didn't know which proof of payment was the correct one, so I sent all of them from that day with the amount I had.

I think you are being consistent and trying hard. I don't understand why the casino can't help you in this situation and clearly explain what the problem is. If they can't even say which time period they need to see on the statement, and you have two different options or more, I'm not surprised that you probably don't know what to send either. 

With a problem like this, I would expect more interest from the casino, because if no one is talking to you and you're just getting the same answers over and over again, or answers that are irrelevant, it doesn't help much. 

Unfortunately, there's nothing I can do about it, but as I mentioned, another resolver is dealing with the complaint, and I believe they will fight it out with you. 

You'll just have to be patient, as it's the holiday season and there are quite a few complaints. 

But I believe it will be resolved.

Good luck. ☘️

Thanks, but I'm not so sure anymore. If the withdrawals have been processed since November 3rd, will I ever actually receive a payout? And in my last email to Allyspin Casino, I only received the reply that they don't have agents who speak your native language. It really seems to me as if the casino is deliberately trying to delay things, either so I gamble the money away again and they don't have to pay it out, or it's just a misunderstanding.

I don't have any trouble in withdrawing since it was processed in less than 2 hours only

Hello, that will surely help players from your country. What payment option works so well for you?

I just hope all others were that successful.

That's exactly why you shouldn't gamble with your money and wait until the entire complaint process is over.

Player verification must always be completed in order for the casino to pay out your money, so if you have a problem and it hasn't been resolved yet, that's why you don't have your money yet.

I'm having major problems with this casino. It started on November 3rd when I won 5,000 euros. I had to verify my identity, uploading everything: a selfie with my passport and the Allyspin website in hand, proof of address, bank card, and bank statement. Because I deposited using two different payment methods—once with a credit card and once with a debit card—they also want a statement for the credit card, even though I've already told Casino Guru three times that such a thing doesn't exist because it's a debit card. What's also strange is that I'm trying everything possible to finally complete the verification so I can receive my 5,000 euro winnings. I even offered alternatives to Casino Guru and asked if there were any other options, but the response is that they simply request the document again and ignore all questions from Casino Guru and me. What's even more odd is that a few days or weeks ago, Allyspin Casino's security index was high, and now it's suddenly very high, even though my complaint is nowhere near resolved. Something's not right... and on top of that, a different time period is constantly being requested in the email: September, October; at Casino Guru, October, November; and now it's back to just November. This was also the case at the beginning of the verification process, where one date was given and the profile showed a different date, and so on. I've had to verify myself at several casinos before, where I also deposited with a credit card, and a bank statement with the transaction and a photo of the card was always sufficient. Allyspin Casino is making my life even harder than it already is. I was counting on the money until today, as I'm in serious financial trouble.