AllySpin Casino - general discussion

If you want to discuss anything related to AllySpin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I am new to AllySpin, I managed to accumulate a large amount of money in real money bets, on 23/02 I was able to withdraw the maximum daily withdrawal (500Eur) and since then I have not been able to make any type of withdrawal, I get the error: The withdrawal limit has been reached. And from that date until today I have been contacting the Live Chat to help me with my case, I have requested manual withdrawals from the financial department but I notice that there is no change because the advisors only know how to tell me: We have escalated your case to the relevant department, I am patiently waiting for the confirmation email. I hope you can help me withdraw what I have left in this casino, which is around 1000Euro. I have even sent 2 emails to support that are already 10 days and 6 days old, but they do not respond to anything.

Greetings,

In this case, you have done the right thing to submit a complaint. Our team will try to intervene for sure if there is no help from the support of the casino.

Have you ever had this kind of issue with this casino, or is it the first time you're withdrawing?

I currently have an open complaint on this page about the casino. It is the first time that this has happened to me, previously I was only able to withdraw 1900Pen once but since that date I have not been able to make any withdrawals. On Saturday I tried the option to withdraw in Dogecoin as it allowed me to withdraw 50Pen, on Sunday it was rejected, poor in another Crypto currency and it was also rejected. And this is where I question myself. The finance department has time to reject my withdrawals of just 50Pen, but since they do not respond to my emails that I sent weeks ago, as they do not respond to the manual withdrawal requests that I requested through the advisors. I currently have 4000Pen and I only want to withdraw the amount indicated. The withdrawal problem that they do not solve I have had since 24/02

Greetings

I believe that it could be automatically rejected whenever an account is not fully verified yet.🤷‍♀️

But I am not sure, of course.

Or there could be some technical issues.

Anyway, let's wait to see what our complaint team will be able to find out, and hopefully everything will be resolved soon.