The player from Austria has been waiting for over a month to withdraw her €5,000 winnings from Allyspin casino, having made multiple withdrawals and completed initial account verification. Despite submitting the necessary deposit receipts multiple times, the casino continues to request additional documentation, leading her to believe they are delaying the payout.
AllySpin Casino - Player’s withdrawal is delayed and account verification is problematic.
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AllySpin Casino
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5 days ago
Translation
I made a deposit at allyspin casino on November 3rd, 2025. I received a deposit bonus, played, and won €5000. I then made three withdrawals of €500 each on three consecutive days. The first withdrawal was on November 3rd, and then I received an email asking me to verify my account. I uploaded all the documents, and everything was confirmed except for the deposit confirmation. I uploaded all the deposit confirmations from my online banking, showing the amounts I deposited on those days. Because I also played at other casinos on those days and wasn't sure which one was the correct one, I uploaded them all and also sent them by email so they could find the right one. Then I received another email asking for deposit receipts, even though I had already sent all the required ones. It says they want them by November 10th, even though my last deposit was on November 3rd. I'm absolutely certain I sent the correct deposit receipts, and yet it still doesn't add up. Before they sent me the email asking me to... I have to send deposit slips and have already sent several complaints to the casino via email without success because everything is taking so long and they obviously don't want to pay out my winnings and are trying to drag it out by demanding the same documents again. I haven't seen a single cent of the €5,000 winnings yet. The payout has been processed since November 3rd and they say I have to be verified before they can process my withdrawal. I hope you can help me.
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2 days ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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2 days ago
Dear Laura43,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Do I understand clearly that you have accumulated your winnings with an active bonus? To be clear, was it a free (no deposit) bonus?
- What specific documents did the casino request for verification, and when did you submit them?
- Have you received any further communication from the casino after the last email regarding the deposit receipts?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
