24Bettle Casino - general discussion

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I won something on November 15th, 2023 2400 unfortunately they have my winnings on Zwei Tele I only got 1200 on November 22nd 2023 and Dan after 50 days until now I haven't received anything just that the relevant department only sent them back to Dan Dan sent it again I sent a bank statement that I don't get any evidence of that until today even after complaining in Casino Guru today they said according to the chat that they don't have any information anymore I just have to wait like Emma did something like that from Casio I've never seen them do that what do they want to play for me?

Hi, I read about your problem and I saw in the complaint that the casino responded a couple of days ago and said that they will pay the money as they had some technical difficulties. I think you should be patient for a while and since the complaint is still open, if the casino fails in this step you can write it there. But I don't think it is necessary to mention it every single day. It is necessary to wait a bit and if nothing happens for some period of time then it will be appropriate to update the situation. Of course, I don't mean that in a bad way because I know that I would be nervous too when money is involved. 

Anyway, let's wait and see how it all develops.

I'll keep my fingers crossed for you. 🤞

Hello Jaro

Please note that your concerns are being addressed, and that our team is working diligently to expedite this issue. I received this email grade, I will still wait, thanks Jaro

I'm glad you're patient and I firmly believe that the casino will pay you your money as soon as possible. Be sure to let me know when that happens.

Hi Jaro

I'm currently chatting but unfortunately they don't have an update or any further information for me.

Well, I'm sorry to tell you the truth, because I thought you'd have it today. I saw that you updated the complaint and since the casino has already replied to you once, I strongly believe that they will do so again and explain what is going on and when you will get your money. 

Be sure to let me know if that happens, but for now, as much as I hate to say it, we'll have to wait. 🙁

Hello, Jaro really they go so far and take time disrespectful against the games I have more everything 45 chat section and 20 emails sent not fair to the players and that because it's not my mistake from the beginning and no update also makes me more angry something like that It's never happened to me before, how long I waited and be patient with the answer, Emma, please be patient a little longer, a week later, they have no information at all, the chat has zero information, why do they do that? I hate it all the time. Thank you Jaro anyway for your support and I'll still fight until I get my money, hopefully. Thank you

I definitely understand that you are upset because I would be in this situation as well. 

As for your question as to why the casino is doing this, I'm not sure. Last time they said that they have implemented technical improvements within the payment system, which may take some time but I think this is dragging on unnecessarily. 

Also, no news is not very reassuring when a player asks for something. Of course, if the casino doesn't have an update, it's possible that's why you don't get an answer. 

Anyway, as I have already mentioned, I strongly believe that the casino will reply to your complaint and hopefully this time with a clear answer which will mean that they have sent you the money. 

Nevertheless, I will not jump to conclusions and will wait to see how it turns out.

I wish you good luck. ☘️

hello Jaro

Thanks for your support and with thinking I got this:

This is certainly not the standard we adhere to, and I have now contacted our department in charge in order to speed up the process for you and to make sure the matter is resolved with utmost priority.

I would like to emphasize how much your patience is appreciated in this matter, and I would like to assure you that our relevant department will find a resolution as soon as possible for you.

Have a wonderful day!

What I think is reassuring but unfortunately I already have more of it by email but I can't get any payments or updates, which is strange. I already got two payouts earlier and the casino only counts half the winnings and others don't half say the same thing Emma but In other words, I'm still curious as to whether I'll still get my money and whether the casino will respond.

Thanks Jaro

Hello Jaro

Rest assured that as soon as updates are made available regarding your payout our team will promptly contact you back.

Our specialists are working tirelessly to ensure a satisfactory resolution on the shortest period of time.

That's what I got that really all the last ones from this casino have the same answer andres formulated something like that from casino that yetz IS fraud more I really think they go far I'm really really pissed off.

What are you saying? I don't know what to do.

thank you for the answer

Yes, at least a little bit reassuring such an email certainly is, but I also definitely understand that if you get more of them for some time, you tend not to believe it much anymore. 

Anyway, the positive thing is that the casino keeps communicating and doesn't leave you without any answer. 

I also read your second post about the email you received and I see that it is the same thing over and over again, just written a bit differently. 

However, the most sensible thing to do in this case is to wait and see how the complaint develops. So that means being patient, because the ball is in the court of the casino, which should answer. 

Do you think you can cope? 

Hi Jaro

I am sorry that you feel this way, but I can assure you that we are doing everything in our power to resolve this issue fo

That's true today Chat as well as Emma.

That I'm okay with the whole thing, I have no idea, but I've been patient anyway, but I'm disappointed and I'm wondering why all this, whether they've paid for it, it's all strange and unsettling, it's already happened to me, but they've already repaired it straight away and it fits That's all strange, but I'll stick with it no matter how long it takes because it's my right to have my winnings. Thank you very much for the answer, I hope the casino reports it and says something is going on.

When you say that a similar situation happened in the past and the casino managed to solve it, I hope it will be the same now. I know that waiting in such cases is not great, but it is all we can do. I hope they will reply and give an update on what's going on with your withdrawal. 

I will definitely wait for your response. I hope it will be positive and you can enjoy your money. 🙂

Hi Jaro

To date no update no answer from Casino Chat said they don't have an update like Emma. I have no idea yet whether the numbers are the same but why do they only pay half of my winnings and the first notification is normal then nothing more, something is wrong. please for yours Opinion.thanks

I also think it's quite strange to tell you the truth, because I still have the feeling that you get pretty similar emails. But you've been waiting quite a bit and the fact that your withdrawal was split into two, I don't really understand that, since the casino didn't say any reason. 

However, I saw what you wrote in the complaint and you didn't get any update and Mirka again asked the casino to reply. So we'll probably have to wait a while to hear from them and see what's going on. I would have liked them to do so sooner and I expected them to do so since they have already replied to you once, but for now we see how it is. So I don't think it's quite right, but we have no choice but to wait and trust that we will get the answers we need.

Hello Jaro

Hello Aida,

I hope you find this email well.

Please rest assured that our relevant department is working diligently to identify and resolve the issue promptly. We understand the importance of timely payouts, and we are committed to addressing this matter with the urgency it deserves.

Our team is taking all necessary steps to ensure a swift resolution, and we will keep you informed of any updates throughout the process.

Furthermore, your complaints will be addressed accordingly by our complaint representative.

Have a nice day!

Let us know if you have more questions, we are happy to help you!

Aso that's true yesterday because I also sent a complaint for my mother and they contacted the surgeon I have no choice yet it's not just about money, it's a scam and I'll continue. The answers aren't up today the chat isn't any more as man can expect Nothing about this casino apropo shared profit, they said that is the term and condition of the casino, the profit part has to be part of it, I have nothing against whether that is not fair or necessary for such a profit. I have never read or experienced anything like that before, why only part of the profit Didn't transfer the rest and do they need more than 2 months for the update? Not fair and not acceptable .thanks Jaro

Jaro

Unfortunately, there are no new information we can provide you with. Once we have it, you will be informed. Unti, the only thing we can do is ask you for more patience. In the meantime, we are constantly contacting our relevant department regarding this matter so you can be sure this is being addressed daily. I understand you are feeling frustrated, but we want to find a solution as much as you to - and we will not leave this unresolved.

So das ist Chat antwort heute .ich bin sprachlos??ich bin meher enttäuscht so IS das .

I see it the same way, and 2 months is also long enough for me with you getting the same answer over and over again. 

Well, since our team contacted the casino and we are waiting for their reply to your complaint, there is nothing more to do than wait, although I know you have waited long enough to be honest. 

However, we will see how it all turns out and I want to firmly believe that good and you will get your rest of the money. 😥

Bitte Jaro

Shau das bitte an hab gerade bekommen yetz 24/1/2023

Dear Aida, 

Thank you for your e-mail. 

Understanding the importance of timely payouts, we are fully committed to addressing this matter urgently and will keep you informed of any updates. We want to assure you that our team is working to resolve the issue, hence I am sure that we will soon receive positive feedback on the resolution efforts.

Your time and patience have been greatly appreciated throughout this process. 

Hope you have an amazing day! 

Let us know if you have more questions, we are happy to help you!

IS das normal echt yetz die gehen so weit das sie nicht zahlen so was von unseieuse .yeden Tag die gleiche antwort.bitte dein Meinung Jaro????