24Bettle Casino - Player’s withdrawal has been significantly delayed.

On the 15th of November, I won 2400 Euros at the 24bettele casino. I requested a withdrawal which was approved the next day, but they split my payout into two parts, and there was nothing I could do about it. On the 22nd, I received the first part of my payout. I was told that I would receive the second part of my withdrawal on the 30th of November but today, 29 days since that time, with 16 emails and daily chats, I still haven't received my money. At first, they told me that they had transferred the money but it was returned for unknown reasons. After a subsequent chat and a new email from the department, they claimed to have transferred the money again but I still haven't recieved it. There hasn't been a single apology for the delay or a promise to improve for the future, and I still haven't received my money. I've been told several times that my money has been transferred, but I haven't received anything. This is an unpleasant and unique experience. I'm asking for help to resolve this issue, and thank you in advance for your assistance.

Hello aida75,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24Bettle Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Yes, my account has been verified since September and my winnings of 2400 have already received a part of 1200 because according to the casino they have to divide my winnings into 2 times as well I got the 1st part on November 22nd but the 2nd part of 1200 has not been received according to the casino to this day They transferred the money but returned the money and transferred it again. I don't get any update or information when the 1200 euros were transferred. I sent two emails this morning and spoke to Chat every day. They said I had to be patient and transferred the money nicely but I didn't get anything I also sent my bank statement for 2 weeks so you can see that I haven't received my 2nd deposit of 1200, thank you

I have my winnings with real money. Yes, I have also verified all my emails, my account, everything is fine, my status from Auzhalung is also approved, everything is fine

Thank you aida75 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear aida75,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite 24Bettle Casino representative to join this conversation.

Dear 24Bettle Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Thanks for the help, I received two emails (apology of delay) but no information about my payout. I also contacted MGA and sent a complaint. I hope the problem is solved here. I just want my money, thanks

Dear all,

Thank you for bringing to our attention the complaint regarding difficulty with the payout that a player has experienced. We take all complaints seriously and strive to ensure that our customers receive the best service possible.

Please be informed that we have recently introduced an enhanced account review process and made several technical improvements to our payment system. As a result, the implementation of these changes has led to extended waiting periods for our players.

We sincerely apologize for any inconvenience caused as a result of this delay, and would like to assure you that we are taking appropriate measures to prevent similar issues from arising in the future.

Furthermore, we will make sure to provide the player with the necessary updates and confirm the status of their payout in a timely manner.

Sincerely,

24Bettle Complaint Team

Thanks for the answer from complaint team 24bettle and thanks to Casino Guru for help and I was still waiting for my money. I hope it goes quickly and I get my notification. I will wait and report back here. I'll keep you going. I hope we promise I'll get my winnings

Thank you Casino Guru team

Casino Guru please keep my complaint open until I get my payout because I heard that several times after 40 days of chatting and more than 20 emails, that's enough for me. I hope the casino does something and pays my withdrawal as quickly as possible. Thank you very much

Hello Casino Guru

I'm back with the chat today like every day but unfortunately like Emma no update and no information according to the chat when we have an update we would contact inside aso aso it's not moving unfortunately please for further help thank you

Thank you for your e-mail. 

I understand that it is taking quite some time but please know that our team is working on resolving the issue and obtaining the necessary information.

Rest assured that we are doing everything possible to address your concerns as quickly as we can.

Your patience is greatly appreciated, and we'll notify you as soon as we have more details.

Have an nice day! 

Let us know if you have more questions, we are happy to help you!

Sincerely,

Das was hab heute bekommen die gleiche Antwort bitte Casino Guru Hilfe weil kann ich nicht mehr hören ich will nur mein Geld das alles bringt mir nix 39 Tag heute danke bitte um antwort viel dank

Hello Casino Guru

Today I have nothing on my bank account again, I also have chat like every day, they said there is no update and no information and like Emma I have to wait for the relevant department, it doesn't move, please for further help, I'll get in touch when there's something new Thanks

Dear aida75,

Has there been any updates regarding your withdrawal process?

Thank You

Hello Mirka

Unfortunately, Emma doesn't have anything on her account yet and there hasn't been an update yet

Thanks

Hello

Today I have again nothing to ask in the chat, she had nothing, no update, no information like Emma and the casino, as promised, does not respond to my email. Unfortunately

Hi Mirka

I have 2 emails Emma with the same answer, that we are working on it, that the problem has been solved, the same answer, different wording and no update, no money, they said there is a technical problem, I don't understand a problem either, but they have gone so far. Such a delay from yetz more everything so far this month because of 1200 and that's half of my profit, I'm right to have that, please help because I have no idea what to do yet.

Thanks

Hi Mirka

Emma hasn't received an update or any money yet.

Dear 24Bettle Casino,

I kindly request clarification regarding a delay that has been experienced in processing the player's payment. Is this delay due to any factors within your control or if it is caused by the payment provider?

Thank you for your cooperation.

Mirka

Hi Casino Guru

Das was ich hab bekomme wie Emma

Thank you for your e-mail.

Let me point out that you can count on our team to do everything necessary to ensure your satisfaction.

I would also like to thank you for your time and patience so far, it has been greatly appreciated. As soon as we get an update, we will contact you.

Hope you enjoy your day!

Die gleiche Antwort kein Update???

Hi Mirka

Aso IS Emma nothing no update today from chat I still think it's all strange, it looks like fraud, they keep lying Emma and Emma, I hope the answers here but I don't think they keep hiding and lying something like a daze from serieuse Casino IS Not that, they have no reason for my delay. I verified my account. I didn't use a bonus. Everything is fine and I already have half of the payment. There's no reason that they can't continue to provide me with the payment what and get my money .thanks

Hi Mirka

Unfortunately I haven't received anything yet. According to the chat, an update will be sent soon, I have no idea why it's taking so long. Thanks

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hallo mirka Thank you for reaching out to us.

We understand your frustration and sincerely apologize for the delay you are experiencing regarding your Payout.

Rest assured, as mentioned in our recent communication, our team is diligently working to resolve the issue and ensure a satisfactory resolution is provided as soon as possible.

We genuinely appreciate your patience and understanding during this time. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. We are here to help and ensure that your experience with us is as smooth and enjoyable as possible.

Although the resolution is handled by a different department, you can be assured that it is in our best interest to provide you with all the information available as well as closely follow up on the matter to ensure its being handled as a priority.

Thank you for your continued support and patience.

Have a nice day!

Das was du ch hab heute bekommen aso nur fragen zu wahrten meher und meher ich find das nur lüge yetz echt .danke bitte hilf mir weil ich kann nicht meher weiter mit diese Casino ?

Thank you Casino Guru for your support, I got my money today

Thank you

Dear aida75,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru