24Bettle Casino - general discussion (page 3)

If you wish, you can describe your experience in a user review for this casino. Find it here, please.

What did the support help you with? It is always important for an online casino to have good and helpful support. Right?

This is a modern casino with a wide range of payment methods. There are very nice people here and, last but not least, willing. This casino often offers individual bonus promotions, which differ slightly from the previous ones in terms of the number of promotions. luki232@seznam.cz

This is really nice to hear. May I ask what made you write this post, though?

This casino is nothing but a bunch of crooks. It’s been over two months since I tried to withdraw my money, and all I get is the same excuse: "We’re working on it, please wait." Two months! No updates, no progress—just endless stalling.

Hello, this would not be enough for me and I would be tired of waiting for two months for my money and I would probably take some action sooner. 

Anyway, that's the only thing the casino told you, that you have to wait and they are working on it, nothing more? 

Anyway, I wouldn't wait any longer and I would try to file a complaint with us and we'll see if our team can help you or not.

If you are interested, just open a complaint on this link. 

What do you think, will you go for it?

Hello, thank you. The sum is small - 50 EUR - but it’s a matter of principle.

A month ago, they asked me for a bank statement because they claimed they had sent the money.

I uploaded it, and after two weeks without a response, I asked them for an update. This was their last answer:

Thank you for your patience.

We have reached out to the relevant department again for an update on your payout.

They are currently working on resolving the issue and have asked for a bit more time. We are actively following up on this and will keep you informed as soon as we have more information.

We appreciate your continued patience and understanding.

Let us know if you have more questions regarding your account, we are happy to help you!

Sincerely,

Clara

24Bettle Player Support

I just can't help myself, I have to say it - this is ridiculous!

Not only must you persistently question the casino about their unreasonable hold-up, as if it was not sufficient; you also need to know that they have not apologized or expressed any desire to go further in ensuring that your concerns are taken seriously.

Not to mention the part at the end that says, "We are happy to help you! Let us know if you have any more questions about your account."

Well, I really advise filing a complaint as a matter of principle. Take some time to look through this guide if you would like to know more about this procedure: https://casino.guru/complaint-resolution-instructions 👈

The complaint itself is available here 👈👈

What do you say - are you in?