24Bettle Casino Review

The player from Switzerland has been accused of breaching bonus terms by placing single bets greater than the allowed ones. The case was rejected because the player indeed breached the maximal bet condition with buying bonus in-game features.

The player from Germany has requested a withdrawal more than three months ago. It hasn’t been received yet. The complaint was closed as rejected after the casino provided proof showing that the player breached casino terms.

The player from the United Arab Emirates won by playing with the bonus. All the documents were provided, and his account verified. Then his winnings disappeared, leaving him with his initial deposit and bonus amount in the account. We rejected this case, because it was a sports betting related issue, and we don't have enough insight to take on this kind of problem.

The player from Germany has requested a withdrawal five days ago. It has been pending since. Even though we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Netherlands has requested a withdrawal a week ago. It has been pending since even if the following requested withdrawal was received already. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had his winnings capped at €20. The player states that he accumulated winnings after registration free spins have been lost. After taking into consideration all the facts and the decision of the IBAS ADR, the player's complaint was rejected.

The player, Dfisher2 from Germany, requested a withdrawal of €2,200 and passed the verification of the documents. Shortly after that, his account was blocked and under the investigation for multiple account holdings. Dfisher2 claimed he only owned one account and couldn' t understand why was it taking so long to investigate. There is no further update ever since.

The player, Worhamer, requested three withdrawals. Two of them were received without any issue on his Skrill account but the last one created a problem for the casino. Worhamer had to change the bank account details twice due to denied payments. In the end, the player did receive his winning in full, but it happened to be shortened by 10% each, which led to €600 loss for him. The ThePOGG representative marked the complaint found for the player because the fees were nowhere to be found at the casino's terms and conditions. The case is unfair and unresolved.

After receiving his partial payout of €5,000, the player was expecting to receive the rest of their winning the following month. They were going to receive €1,500 plus an additional €2,300 that they won in the meantime while waiting for the rest of their winning from the first withdrawal. During the waiting period, the player got an email stating that his second payout request of €3,800 had been denied. The casino claimed that an irregular game play has occurred and that they had all the right to withhold any withdrawals and keep all the winnings and bonuses. The player's account has been closed ever since.

The player from Ireland was experiencing a delay in withdrawing 4000€. Despite the casino having verified the account two weeks prior to requesting the withdrawals in question, they were informed that their case was special and needed more time for the withdrawal to be processed. In the meantime, she requested one more withdrawal of 1000€. The casino informed us that there was an issue with the processing of the payments on the casino's side. All payments were delayed for approximately 2 months, but ultimately, they were successfully credited to the player's payment method. The complaint is resolved.

The player from Germany was experiencing difficulties withdrawing her winnings due to ongoing verification. The player decided to contact the casino's appointed ADR. Later, the verification process was concluded and the player's withdrawal request was processed. We closed the complaint as 'resolved' after the player confirmed she had received the payment.

The player from Finland had initiated a withdrawal on September 3, 2024, but had not received the funds after one month. The player confirmed that KYC verification had been accepted and that the withdrawal was marked as processed, yet he faced delays in receiving his winnings. After the Complaints Team intervened and requested clarification from the casino, the player ultimately received his funds. The issue was successfully resolved, and the complaint was marked as 'resolved' in the system.

The player from Finland had experienced a six-week delay in her withdrawal, even though it had been approved nearly a month prior. Despite inquiring multiple times, she received repetitive responses about being patient and that they would handle it. We had engaged with the casino and extended the timer for their response. After our intervention, the player confirmed receiving a payment of 400 euros. The complaint had been successfully resolved and was marked as such in our system.

The player from Finland is dealing with a drawn-out withdrawal process. Despite completing the KYC verification, they are waiting for their withdrawal request to be processed. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved. The issue has been resolved successfully.

The player from Finland is unhappy with his winnings being split into several installments. The first one has been delayed already. After contacting casino and their affiliates we still weren't able to get a response. The complaint has been reopened per casino's request, the issue has been resolved successfully.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal 9 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Switzerland reported that despite making several deposits and winning, their approved withdrawals from 09/06/2024 and 09/11/2024 had not been deposited into their bank account. They continued to receive generic responses asking for patience without a resolution. The Complaints Team assisted by extending the timeframe for the player to provide necessary documentation regarding the remaining withdrawal. After the player confirmed receipt of CHF 466 from one of the withdrawals, the issue was marked as resolved, and the complaint was closed in the system.

The casino paid the first installment after a month, but the second installment was delayed due to various technical issues. The player complied with all the casino's guidelines and submitted the necessary documents. Despite multiple follow-ups and reassurances from the casino about resolving the technical problems, the player did not receive the second installment. With no response from the casino within the given timeframe, the case was initially closed as unresolved. At the player's request, the complaint was reopened. Subsequently, the casino responded and resolved the issue. The player confirmed that the matter was satisfactorily settled, leading to the final closure of the complaint as resolved.

The player from Finland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had their withdrawal requested six weeks ago. Unfortunately, it hasn’t been received yet. The casino failed to make a response and we were forced to close the complaint as'unresolved'. The player reached us after some time, informing that the winnings have been received, therefore the comlpaint is resolved.

The player from the United Kingdom reported a delayed withdrawal of 750€ and had been repeatedly misinformed about the payment date by the casino. This was a recurring issue for the player. After the player provided the necessary details, we reached out to the casino for their assistance in resolving the issue. The casino failed to respond within the given timeframe, but the player confirmed having received the payment eventually.

The player from Brazil had been experiencing problems withdrawing 800 euros from a casino for a month despite having a verified account. The withdrawal via PIX was delayed as the casino had noted that PIX didn't accept euros. Despite providing alternative bank account details, the player hadn't received the money and was met with repetitive unhelpful responses from the chat support. After two months of back and forth communication with the casino and assistance from the Complaints Team, the player finally confirmed the receipt of his winnings. The complaint was then marked as 'resolved'.

The player from Poland has been waiting for their payment since September 15th. The casino requested verification of the player's payment methods, even unused ones, with the process taking several days. Though the account is supposedly verified now, the player consistently receives the answer that the finance department is still checking. After contacting casino and their affiliates we still weren't able to get a response. We have reopened the complaint per the player's request. The issue has been resolved successfully.

The player from Finland is facing difficulties with a delayed withdrawal. The casino claims the winnings have been paid, but the player has not received them. Despite attempts to clarify, the casino is not providing further information or a receipt. We tried to contact the casino, but before it replied, the player informed us about receiving the money so the complaint was closed as resolved.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Japan had initiated a withdrawal request that was approved and processed by the casino. However, the funds had not been credited due to an issue with the settlement company, Vegawallet. Despite the player's communication with the casino and Vegawallet, the issue had remained unresolved. The player had not made any previous withdrawals from this casino and had won the money using a first deposit bonus. We had invited the casino to clarify the situation, but they had failed to respond. We had marked the complaint as 'unresolved,' which may have negatively affected the casino's rating. Eventually, the player confirmed the receipt of payment, and the complaint was marked as 'resolved' in our system.

The player from Japan had reported a delay in receiving his approved withdrawal from an online casino. Despite numerous interactions with the casino's support team, the player's account had been locked without a detailed explanation. The casino had attributed the delay to a technical issue and their new, enhanced account review process. The player had proposed an alternative payment method, but had faced difficulties due to currency and technology limitations. Eventually, the casino had offered another alternative payout method, which the player had accepted. The issue had been resolved when the player confirmed receipt of his withdrawal. The Complaints Team then marked the complaint as resolved.

The player from Netherlands has provided all the required documents, but the casino later asked for proof of income and more information about bank account that wasn’t used for depositing. The issue was successfully resolved. The player received his funds.

The player from Brazil had been waiting for an approved withdrawal of 8500 R$ from Pedalada10 since August 2023. The casino claimed that the delay was due to a third-party company they had outsourced payments to. Despite constant contact with support and even offering to negotiate the payout amount, the player had not received any of their winnings. Although we managed to connect with the casino representative and were informed that the user's withdrawal should be processed soon, it had not happened yet, and there had been no progress at all. Therefore, for that time, we were forced to close the case as 'unresolved.' Eventually, the player updated us that the amount was received after nearly 11 months, following communication with the casino regarding transfer options. The case was then deemed successfully resolved.